Position Summary

Under minimal supervision, this position provides advanced technical support for desktop computer systems and other technology-based systems used by University faculty and staff, with a specialized focus on Linux-based systems and environments. The position supports computer operating systems, software, hardware, peripherals, and related technologies while serving as a technical resource for troubleshooting complex issues.

This role will provide specialized Linux support, including troubleshooting operating system, software, hardware, connectivity, and configuration issues, while also supporting Windows, macOS, and other standard end-user technologies as needed. The position may serve as an escalation point and technical subject matter resource for Linux-related issues and will collaborate with other technical teams and vendors to research and resolve complex problems.

The position will also be involved in equipment purchasing, including consultation and product recommendations, and may participate in technical projects, process improvement, documentation, and knowledge sharing. The employee interacts with a broad range of clients, requiring strong communication and customer service skills as well as the ability to use a variety of technical resources to provide a high level of support.

Primary Duties & Responsibilities:

• Desktop support: Provides daily support for the computing desktop; including operating system, software installation and maintenance and hardware, with a particular focus on supporting and troubleshooting Linux-based systems and applications.
• Serves as a technical resource for Linux support and assists with complex Linux-related issues.
• Responds to assigned tickets. Evaluates, prioritizes, resolves problems and requests or escalates to appropriate support areas.
• Acts as the front-facing support liaison for all desktop-related support issues.
• Provides support documentation and collaborates with higher level technical areas on planning and issue resolution.
• Employee will be assigned tasks associated with projects; including system upgrades, system integration and system administration.
• Employee may conduct project planning activities related to system administration functions.
• The employee acts as a liaison between customers and senior technical staff and as such is required to have strong customer service skills, including great written and verbal communication skills.
• Sets up, installs, configures and deploys new PCs and peripheral equipment.
• This includes the pricing, purchasing and billing of that equipment to the appropriate source.
• Acts as an escalation point for audio-visual issues within classroom and conference spaces.
• Provides support in those spaces, develops familiarity with the customer needs and develops strategy to deliver those requests.
• Attends formal training, conduct self-paced training through online courses or on the job training, attends conferences and engage with peers to maintain broad understanding of technologies and keeping abreast of new technologies.

Working Conditions:

Normal office environment

Physical Effort:

Typically sitting at a desk or table

Required Qualifications

Education:

High school diploma or equivalent high school certification or combination of education and/or experience.

Certifications/Professional Licenses:

No specific certification/professional license is required for this position.

Work Experience:

Relevant Experience (5 Years)

Skills:

Not Applicable

Driver's License:

A driver's license is not required for this position.

More About This Job

WashU seeks highly motivated individuals who are able to perform duties in a manner consistent with our core mission and guiding principles.

Preferred Qualifications

Education:

Associate degree, Bachelor's degree

Certifications/Professional Licenses:

No additional certification/professional licenses unless stated elsewhere in the job posting.

Work Experience:

No additional work experience unless stated elsewhere in the job posting.

Skills:

Accountability, Communication, Computing Platforms, Customer Service, Liaison Work, Office Productivity Software, Oral Communications, Prioritization, System Administration, Written Communication

Grade

G11-H

Salary Range

$27.21 - $43.56 / Hourly

Questions

For frequently asked questions about the application process, please refer to our External Applicant FAQ.

Accommodation

If you are unable to use our online application system and would like an accommodation, please email CandidateQuestions@wustl.edu or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.

Pre-Employment Screening

All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits Statement

Washington University in St. Louis is committed to providing a comprehensive and competitive benefits package to our employees. Benefits eligibility is subject to employment status, full-time equivalent (FTE) workload, and weekly standard hours. Please visit our website at https://hr.wustl.edu/benefits/ to view a summary of benefits.

EEO Statement

Washington University in St. Louis is committed to the principles and practices of equal employment opportunity. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity or shared ancestry, color, national origin, citizenship (where prohibited by federal law), age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.