Technical support profssionals

BloopTech is seeking an entry-level Technical Support Professional to join our team in Los Angeles, CA. This full-time, on-site position offers an excellent opportunity to build your career in technical support within the dynamic Apparel/Fashion industry.

As a Technical Support Professional, you will serve as a first point of contact for technical issues, helping to troubleshoot, resolve, and document problems to ensure smooth operations for our users and internal teams. You will work closely with cross-functional colleagues to deliver reliable support while gaining hands-on exposure to emerging technologies, including AI/ML solutions that are shaping the future of fashion and retail.

We are looking for motivated individuals with 1-3 years of experience with AI/ML who are eager to grow in a fast-paced, innovative environment. The salary range for this position is USD, with a competitive yearly compensation package.

Responsibilities

• Provide first-line technical support to customers and internal users via phone, email, and chat
• Troubleshoot and resolve hardware, software, and network-related issues
• Document support tickets accurately and track issues through resolution
• Escalate complex problems to senior technical teams when necessary
• Support the deployment and ongoing maintenance of AI/ML-based tools and systems
• Assist with onboarding and training users on new software and platforms
• Identify recurring issues and recommend process or system improvements
• Maintain knowledge base articles and internal documentation
• Collaborate with engineering and product teams to relay user feedback
• Ensure a high level of customer satisfaction through prompt, professional service

Requirements

• Strong understanding of AI/ML concepts and their practical applications
• 1-3 years of experience working with AI/ML technologies or tools
• Solid knowledge of computer hardware, operating systems, and networking fundamentals
• Excellent verbal and written communication skills
• Strong problem-solving and analytical thinking abilities
• Ability to remain patient and professional while handling customer concerns
• Familiarity with ticketing systems and customer support platforms
• Ability to work collaboratively in an on-site team environment in Los Angeles
• Preferred: Experience with Python or other scripting languages
• Preferred: Familiarity with cloud platforms such as AWS, Azure, or GCP