Technical product operations manager

Team Red Dog is hiring a Technical Product Operations Manager for our client, a Fortune 50 technology leader and intelligent cloud innovator. In this role, you'll support the GPU Deployment Hub, a business-critical enterprise application that enables GPU capacity deployment across Azure's cloud infrastructure. You'll work closely with business stakeholders and engineering teams to translate requirements into functional specifications, coordinate software development and testing, manage production incidents, and support successful feature releases. This is an opportunity to take meaningful ownership of a high-visibility product while contributing to the operational efficiency and scalability of one of the world's largest cloud platforms.

Top Required Skills (Must Haves):

• Business Analysis & Functional Requirements (2–4 years) – Experience gathering business needs and translating them into clear functional requirements, user stories, acceptance criteria, and process flows. Ability to collaborate with business stakeholders and engineering teams to ensure requirements are actionable and aligned with business objectives.
• Technical Product/Program Delivery & UAT (2–4 years) – Experience coordinating software features through the full software development lifecycle (SDLC), including backlog management, development tracking, functional testing, User Acceptance Testing (UAT), defect resolution, business sign-off, and production deployment. Hands-on experience with Azure DevOps (ADO) or similar backlog management tools.
• Enterprise Application Support & Incident Management (2–4 years) – Experience supporting enterprise software applications, troubleshooting production issues, coordinating incident resolution, and managing user support requests. Familiarity with incident management systems such as IcM and working directly with engineering teams to resolve technical issues.

Opportunity Overview:

Join a highly collaborative team supporting Azure Supply Chain and the GPU Deployment Hub, a critical enterprise application used by multiple organizations to manage GPU capacity deployment workflows. This position offers broad exposure to cloud infrastructure operations, technical product delivery, business analysis, and enterprise application support. You'll work directly with stakeholders across Cloud Operations + Innovation (CO+I), engineering, Finance, and other business organizations, gaining valuable experience at the intersection of cloud technology and enterprise operations.

Unlike roles focused on a single phase of product development, this opportunity provides hands-on involvement throughout the software delivery lifecycle—from gathering requirements and defining features to testing, production deployment, and ongoing application support. You'll have meaningful ownership of day-to-day product operations while partnering with the Product Manager on business priorities and continuous improvements.

How you will make an impact:

• Serve as a primary point of contact for day-to-day operational support of the GPU Deployment Hub, responding to user inquiries, investigating application issues, and coordinating resolutions with engineering teams.
• Gather and document business requirements, translating stakeholder needs into functional specifications, user stories, acceptance criteria, and process flows.
• Coordinate feature requests and Keep The Business Running (KTBR) activities throughout the software development lifecycle, ensuring clear requirements, timely execution, and successful delivery.
• Maintain and manage product backlogs using Azure DevOps or similar tools, tracking feature requests, defects, priorities, dependencies, and outstanding action items.
• Collaborate with software developers, business analysts, and UX teams to ensure application enhancements align with business requirements and user expectations.
• Perform initial functional testing and validation in sandbox environments to verify application functionality before business UAT.
• Coordinate User Acceptance Testing (UAT), including test planning, stakeholder participation, defect tracking, issue resolution, and business sign-off.
• Monitor and manage production incidents using IcM or similar incident management systems, ensuring appropriate escalation, stakeholder communication, and follow-through.
• Support production deployments and release management activities, including rollout coordination, release communications, and post-deployment validation.
• Prepare for and support monthly application business reviews, tracking key issues, feature requests, decisions, and follow-up actions.
• Partner with business and engineering stakeholders across multiple organizations to identify process improvements, resolve operational challenges, and enhance the overall user experience.
• Maintain accurate documentation and proactively identify risks, blockers, and opportunities to improve product operations and delivery efficiency.

The expertise you bring:

• Bachelor's degree in Computer Science, Computer Engineering, or a related technical or engineering field required.
• 2–4 years of relevant experience in technical product operations, technical program management, business analysis, or enterprise software application support.
• Demonstrated understanding of the end-to-end software development lifecycle (SDLC), including requirements gathering, development, testing, deployment, and production support.
• Experience translating business needs into functional requirements, user stories, acceptance criteria, and technical documentation.
• Hands-on experience coordinating software feature delivery, managing backlogs, tracking defects, and supporting User Acceptance Testing (UAT).
• Experience with Azure DevOps (ADO) or comparable software development and work-item tracking platforms.
• Experience supporting enterprise applications, troubleshooting user-reported issues, and coordinating production incident resolution.
• Ability to collaborate effectively with software engineering teams and business stakeholders in a complex, multi-platform enterprise environment.
• Strong organizational, analytical, and problem-solving skills, with the ability to manage competing priorities and independently drive tasks to completion.
• Excellent written and verbal communication skills, including the ability to explain technical concepts to business audiences and translate business requirements for engineering teams.
• Familiarity with Microsoft 365 collaboration tools and enterprise incident management systems preferred.
• Experience supporting cloud infrastructure, supply chain applications, or GPU capacity deployment workflows is a plus.
• Previous experience with Azure, AWS, Google Cloud, or similar enterprise cloud environments is advantageous.
• PMP, PMI, MBA, or other relevant advanced education or professional certification is a plus.

What makes a candidate highly successful in this role:

A highly successful candidate combines strong technical understanding with hands-on experience managing enterprise applications throughout the software development lifecycle. They are comfortable working directly with business users to understand operational challenges, translating those needs into actionable requirements, and partnering with engineering teams to deliver reliable software solutions. Success in this position requires someone who takes initiative, independently manages competing priorities, and consistently follows through on issues and commitments. The ideal professional enjoys solving technical and operational problems, can confidently investigate production incidents, and understands how to coordinate testing, releases, and ongoing application support without losing sight of the broader business objectives. Experience supporting complex enterprise applications in cloud infrastructure or supply chain environments is particularly valuable. Candidates familiar with Azure DevOps, incident management processes, and cross-functional software delivery will be well-positioned to contribute quickly. Above all, this role is suited to someone who thrives at the intersection of business and technology, communicates proactively, and takes pride in keeping critical applications running smoothly.

Why Work with Team Red Dog?

At Team Red Dog, people are at the heart of everything we do. Our commitment to personalized service and our deep experience in matching talented professionals with meaningful roles at some of the world’s most inspiring companies is what sets us apart. We take the time to understand your unique skills, strengths, and passions—because we believe your career should reflect who you are. Whether you're looking to grow, pivot, or simply find a place where your work truly matters, we offer opportunities that empower you to make a positive impact. With excellent benefits, a supportive team, and a role where you can thrive while doing what you love, we’re here to help you take the next step with confidence.

Generous benefits package for qualified employees includes:

• Health insurance (medical, dental, vision, and life)
• Employer-matched 401K plan
• Paid Time Off
• Flexible Paid Holiday Benefit

Estimated Start Date: Immediately

Location: Onsite, Redmond, WA (5 days per week, Monday–Friday, 40 hours/week)

Job #: 2606

Job Type and Estimated Duration: W2 contract opportunity through June 30, 2027, with the potential to extend up to 18 months total, subject to performance, budget, and client discretion.

Rate: $62–$65/hour

Team Red Dog is committed to providing equal opportunities to everyone, regardless of race, ethnicity, gender, age, religion, sexual orientation, disability, or any other characteristic. If you need accommodation during the recruitment process, reach out to hr@teamreddog.com, and we will work to ensure an accessible experience. We strictly adhere to federal, state, and local laws to maintain a workplace free from discrimination and harassment. We offer competitive compensation aligned with U.S. industry standards, and our final offer will reflect the candidate’s location, job-specific skills, experience, and knowledge. All applicants must be authorized to work in the U.S. without the need for sponsorship. Team Red Dog is an E-Verify employer. Employment is contingent upon the successful completion of a reference and background check. Please no solicitations from C2C or recruiting firms.