Technical implementation specialist

Matrix designs, manufactures, and sells innovative technological products that help keep people safe. Originally focused on the underground coal mining industry, Matrix has expanded into new industrial markets in the United States and globally.

We are currently seeking a Technical Implementation Specialist. The role is responsible for planning, configuring, implementing, and supporting technology solutions for customers or internal stakeholders. This position works closely with project managers, engineers, and end users to ensure systems are installed correctly, meet business requirements, and are delivered on schedule. The ideal candidate has strong technical knowledge, excellent problem-solving skills, and the ability to communicate effectively with both technical and non-technical audiences. This position works in a team environment at our home office in Newburgh, IN. This is not a remote position.

This position reports to the Director of Industrial Field Operations.

Duties and Responsibilities

• Configure, install, and implement software and hardware solutions.
• Gather and document customer or business requirements.
• Develop implementation plans, timelines, and deployment strategies.
• Perform system testing, validation, and quality assurance.
• Troubleshoot technical issues during implementation and provide timely resolution.
• Train end users and administrators on system functionality and best practices.
• Create and maintain technical documentation, user guides, and implementation procedures.
• Collaborate with project managers, developers, and support teams to ensure successful project delivery.
• Monitor project progress and communicate status updates to stakeholders.
• Provide post-implementation support and recommend process improvements.
• Ensure compliance with company standards, security policies, and industry best practices.

Qualifications & Competencies

Employment Eligibility & Verification

All applicants must be able to provide proof of eligibility to work in the United States. Employment is contingent upon the successful completion of the I-9 form, as required by federal law. Additionally, candidates will be required to undergo an employment verification process before beginning work. Please note that we do not offer sponsorship for work authorization (e.g., H-1B, TN, or other visas) at this time.

The successful candidate should have a minimum of a Certificate of Completion from a technical or trade school.

• 2-5 years of experience in field services, technical consulting, systems support, or a related customer-facing technical role.
• Strong experience supporting and troubleshooting Windows and/or Linux operating systems.
• Proven ability to diagnose complex technical issues, identify root causes, and implement effective solutions.
• Excellent verbal and written communication skills, with the ability to work effectively with both technical and non-technical stakeholders.
• Experience managing multiple projects, priorities, and deadlines in a fast-paced environment.
• Proficiency with project management and collaboration tools such as Jira, Monday.com, Microsoft Project, or similar platforms.
• Strong customer service orientation with exceptional problem-solving, critical thinking, organizational, and time management skills.
• Detail-oriented team player with the adaptability to learn new technologies and thrive in evolving environments.

Working Conditions

The candidate will be required to work in various indoor and outdoor facilities. Travel up to 75% and ability to work various shifts as required by customer. While performing the duties of this job, the employee is regularly exposed to work near large moving machinery. The candidate can be at risk of electrical shock. Matrix employees are provided with and required to wear personal protective equipment (PPE) such as hard hats, steel toe shoes, reflective clothing, earplugs, and safety glasses.

Physical Requirements

The employee is occasionally required to stand, walk and stoop, or crouch. The employee may need to lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. #LI-Onsite

Benefits

• First day coverage of all benefits - no waiting period
• Premium free medical, dental and vision insurance – working spouse must take major medical at their place of employment if offered
• On-site health clinic
• Basic Life (2x annual base salary at no cost)
• Optional Life and Accidental Death and Dismemberment (AD&D) insurance
• Short-Term and Long-Term Disability insurance (no cost)
• 401(k) Plan with up to an 8% company match
• FSA for Health Care and Dependent Care
• 10 Paid annual holidays, 3 weeks of PTO, and 5 personal/sick days
• Educational Reimbursement Program
• Scholarship Program
• Optional Gym Membership
• Esports Room