Job Requirements

Position Summary

The Language Services Lead Interpreter is responsible for coordinating, supporting, and improving the delivery of interpretation services across the healthcare system. This role services as a liaison between interpreters, clinical staff, and patients to ensure effective communication.

Minimum Requirements

Education

High school graduate or GED

Experience

2 plus years of experience in interpreting in a healthcare environment

Knowledge

Knowledge of medical terminology, EHR

License/Registration/Certifications

N/A

Preferred Requirements

Preferred Education

Associate or bachelor’s degree

Successful completion of medical terminology and medical interpretation training

Preferred Experience

N/A

Preferred License/Registration/Certifications

CCHI, CMI or NIC

Core Job Responsibilities

• Coordinates the Language Services interpreting assignments for all SRHS Health sites.
• Serves as a point person for the daily language support needs.
• Assists in assessing the interpreting needs of the organization.
• Assists in assessing interpreting skill level of all Spanish speaking bi-lingual staff and residents across the organization.
• Coordinates monthly interpreter schedule.
• Assists in training new staff on internal processes and procedures.
• Assists in training staff serving in other roles across that organization that serve as back up interpreters on interpreting policies and procedures.
• Must be bilingual in English and Spanish with strong verbal and written skills in this language.
• Must be able to manage multiple tasks, assignments, and deadlines.
• Collaborates with Dispatcher to ensure that medical interpreter requests are met on a timely basis.
• Must possess strong interpersonal skills and be able to exercise good judgment, tact, and diplomacy.
• Must be available to work flexible hours, including evenings, weekends, and holidays, on an as needed basis.
• Ensures that medical interpreter Code of Ethics is followed during encounters with staff and patients/guests.
• Assists English speaking employees to communicate with Limited English Proficient patients/guests in culturally and linguistically appropriate styles and behaviors.
• Records & documents medical interpretation activities according to departmental guidelines, noting staff or patient’s concerns & issues related to risk management directives or violations of hospital policies.
• Must be well organized and attentive to details.
• Must be able to establish and maintain effective working relationships with coworkers, staff, and patients.
• Other duties as assigned.