Systems support specialist

This role combines an operational understanding of Goodman Real Estate's systems with relevant accounting responsibilities for new development multi-family properties. The Systems Support Associate responds to internal support hub inquiries and supports the success of others through exceptional customer service. This position plays a vital role in ensuring requirements are implemented and system quality is maintained while adapting quickly to change and process improvement.

Supervisor Responsibility: None

Essential Functions and Responsibilities:

Systems Support

• Maintains strong foundational understanding of Yardi products, including, but not limited to Payment Processing, CRM, Site Manager, Voyager Residential, YardiOne, Screening Works and VendorShield
• Contributes to drafting Yardi Administrator resources including SOP's, checklists, and quick guides to maintain internal best practices
• Provides Yardi helpdesk support for team members through prioritizing and managing requests to ensure time sensitive issues are addressed quickly and efficiently
• Collaborates with Operations to analyze Yardi support tickets to develop opportunities for additional training.
• Manages user access across all Yardi and Smartsheet databases to ensure groups are aligned with job duties; Completing tasks related to the team member change and offboarding process in Yardi suite of products
• Escalates assigned critical Yardi cases through Client Central and ensures resolution is achieved in a timely manner
• Provides coverage for Operations to ensure BlueMoon lease documents and legal notice updates are maintained in real time
• Maintains strong foundational understanding of Smartsheet, routinely participates in updating data and participates in approved project building
• Collaborates with Operations to optimize workflows and improve best practices for practical application of Yardi products, striving for efficiency and innovation
• Participates in special projects and other duties as assigned by the supervisor to support company initiatives and process improvement
• Conducts all business in accordance with GRE's policies and procedures. Understand local laws including Fair Housing, Americans with Disabilities Act, Fair Credit Reporting and all other state laws
• Establishes and maintains professional communication and coordination with internal and external stakeholders
• Ability to demonstrate complete confidentiality and discretion

Required Skills and Motivations:

• Proficient in Microsoft Office Suite
• Proficient in Yardi Residential administrator database management
• Proficient in Smartsheet advanced user skills
• Excellent customer service skills
• Written and oral communication skills
• Ability to interact with others in a team environment
• Completes task accurately and timely
• Maintains confidentiality
• Ability to work independently and collaboratively with other team members

Qualifications:

Special Licenses and/or Certificates:

None

Education and/or Experience:

Minimum of a high school diploma

Must have at least three (3) years of on-site property management experience

Computer Skills:

Knowledge of Microsoft Access, Internet Explorer, Microsoft Excel, Microsoft Outlook, Microsoft Word, and Windows Operating System

Language Proficiency:

Must be able to speak, read and write in English, in a manner sufficient to carry out duties

Work Schedule:

The work schedule for this job description is Monday – Friday 8:30am – 5:00pm, weekends and after hours are at times required to fulfill this role successfully.

FLSA Status:

Exempt, Full-Time

Mobile Phone Allowance:

Guidelines surrounding the company's phone allowance are outlined in the Employee Handbook. This position is categorized as:

Tier 1 ☒ Tier 2 ☐ Not Eligible

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this Job.

These statements are intended to describe the general nature and level of work being performed by employees assigned with this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

GRE-M is an equal opportunity employer.

Our Core Values:

We cultivate a culture of collaboration, generosity, honesty, and integrity where engagement, hard work and results are rewarded.

Our Mission:

We strive to be a driving force for positive community change. We are a trusted partner in the co-creation of thoughtful, well-built, healthy, and profitable communities.

Our Vision:

We aspire to create impact through transforming built environments for the betterment of our communities.

A Declaration of Interdependence at Goodman Real Estate

We operate under a shared vision of value creation that is grounded in the interdependence of organizations and individuals, passion, and profit. In all our interactions with each other, our business partners, and our community at large, we are committed to cooperation and collaboration in the pursuit of mutual success.

What this means:

We are ONE Goodman Real Estate: A collective whole that embraces one culture, supporting one another and embodying a shared set of standards to provide seamless customer service across all locations and divisions.

Each of us understands the importance of the Goodman Real Estate brand and pledges to nurture and protect it.

We conduct our business with honesty and integrity. We empower our people with a high level of trust and autonomy.

We believe in the power of place and community.

We recognize the fundamental value of every individual and believe that diverse talents, skills, and backgrounds combine to strengthen the collective whole.

Relationships are essential to our success. We foster strong relationships with mutual respect and open communication.

We value wellness and promote policies and practices that support healthy lifestyles.

We expect the best of each other and provide opportunities for all individuals to reach their full potential.

We embrace our power to make a positive impact on our community.