Systems administrator

Frontier Behavioral Health’s presence in Spokane is more than 100 years strong, allowing our non-profit organization to understand the varied needs of our clients and the larger community. Our programs are designed to provide evidence-based treatment to adults, youth and seniors who are dealing with a wide range of behavioral health issues. As a Trauma-Informed Care Organization, we firmly believe in recovery and that our clients can lead fulfilling and meaningful lives, and we consider it an honor and a privilege to assist them in their journey. If you want to have a positive impact in the lives of others come join us!

WHY CHOOSE FRONTIER BEHAVIORAL HEALTH?

At Frontier Behavioral Health, we value our employees and recognize the importance of EVERY employee’s contribution to our mission. Our behavioral health services make a positive difference in the lives of those we serve and contribute to the health, safety, and quality of life for everyone in Spokane County. At FBH we have a variety of client services, including outpatient, inpatient, community outreach, crisis services, partnerships with schools, law enforcement and more. Our evidence-based, culturally appropriate, trauma informed behavioral health services address the diverse needs of those we serve.

This position will maintain, monitor, and support our organization's IT infrastructure. This role is responsible for ensuring the reliability, security, and performance of servers, networks, and systems that support daily business operations.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Install, configure, and maintain Windows servers, operating systems, and enterprise applications.
• Monitor system performance, troubleshoot issues, and resolve outages to minimize downtime.
• Manage user accounts, permissions, and access control across systems (Active Directory, LDAP, etc.).
• Manage and maintain group polices.
• Perform regular system backups, disaster recovery testing, and patch management.
• Implement and maintain security best practices, including antivirus, endpoint protection, and vulnerability scanning.
• Manage cloud infrastructure (AWS, Azure) including provisioning, scaling.
• Document system configurations, procedures, and troubleshooting guides.
• Provide tier 2/3 technical support and escalation for end-user issues.
• Collaborate with IT and development teams on infrastructure projects and upgrades.
• Ensure compliance with data protection and regulatory requirements.
• Participate in on-call rotation for after-hours system emergencies.
• Other duties as assigned.

On-Call Rotation and After-Hours Support

This position participates in a rotating 24/7 on-call schedule, with each employee assigned to an on-call period of one week approximately every eight weeks. During the assigned on-call week, the employee must remain available and reachable 24 hours a day, seven days a week, and be prepared to respond to and/or troubleshoot critical issues as needed. In addition to the scheduled on-call rotation, employees may occasionally be contacted outside of normal business hours to assist with issues escalated by Help Desk staff. These after-hours contacts may occur on any day and are based on the nature and urgency of the issue. The employee is expected to respond in a timely manner to on-call and after-hours escalations, assess the issue, provide appropriate technical support or troubleshooting, and escalate to additional resources when necessary.

QUALIFIED APPLICANTS WILL HAVE:

REQUIRED:

• Bachelor's degree in Computer Science, Information Technology, or equivalent experience.
• 3+ years of experience in systems administration.
• Strong knowledge of Windows Server administration.
• Experience with virtualization platform Hyper-V.
• Familiarity with scripting languages PowerShell.
• Understanding of networking fundamentals (TCP/IP, DNS, DHCP).
• Experience with backup and disaster recovery solutions.
• Experience with Cisco Duo.

PREFERRED:

• Relevant certifications CompTIA Server+, Microsoft Certified: Windows Server.
• Experience with cloud platforms AWS, Azure.

KNOWLEDGE, SKILLS & ABILITIES:

• Knowledge of security protocols and best practices.
• Familiarity Microsoft Intune.
• Strong analytical and problem-solving abilities.
• Excellent communication skills, able to explain technical issues to non-technical staff.
• Ability to work independently and manage multiple priorities.
• Attention to detail and commitment to system reliability and security.
• Ability to work independently as well as a strong team player.

PHYSICAL, SENSORY & ENVIRONMENTAL:

The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Work is generally performed in an office setting which may involve sitting and using computers for four to eight hours per day. May be required to lift 10 - 20 pounds. Work may be performed out of office and travel may be needed to outside areas. Blood-borne Pathogen Category III - No predictable exposure to blood-borne pathogens.

PAY RANGE (Hourly/ Non-Exempt):

$30.42- $37.03. All pay is based on longevity at Frontier Behavioral Health; thus, the STARTING PAY is $30.42 per hour.

Our Benefits and Perks are Amazing!

WE BELIEVE IN WORK LIFE BALANCE:

• Paid Time Off – Employees accrue up to 26 days of PTO in the first year of employment!
• Plus 9 Paid Federal Holidays!
• Sick Leave – Extended Sick Leave and Paid Sick and Safe Time.
• Some positions qualify for a Compressed Workweek option resulting in up to additional 26 days off per year.

BENEFITS:

www.fbhwa.org/careers/benefits

• Medical, Dental and Vision
• Retirement – We offer an impressive 403b plan including standard 3% employer contribution plus an additional 3% employer match.
• Flexible Spending Accounts
• Life Insurance – Company paid coverage that starts the first of the month following 6 months from your date of hire.

PERKS:

www.fbhwa.org/careers/perks

• Signing Bonus!
• No-cost licensure supervision for those pursuing clinical licensure.
• Federal and State Loan Forgiveness Program for qualifying Programs.
• Reimbursement of License/Certification application fee that is required for the position.
• Free Employee Assistance Program
• Staff Discounts at various FBH partners throughout Spokane!

Benefits described above are based on employees who hold .5 FTE positions or greater and/or some benefits vary based on FTE. PRN positions are not benefit eligible or eligible for a sign on bonus.