Supervisory medical support assistant

Summary

The Supervisory MSA independently manages position responsibilities with little supervision as well as set priorities and deadlines adjusting to the flow and sequencing of work to the needs of the veteran and organization. This position has full administrative and professional responsibility for planning and directing the MSA's daily activities. Additionally, the incumbent serves as the direct line supervisor for the Lead Medical Support Assistant(s) and all levels.

Duties

Total Rewards of a Allied Health Professional Major Duties include:

• Ensure clinic assigned staff are taking appropriate patient actions within ISS (Integrated Scheduling Solutions) (scheduling, check-in, check-out, and no-shows) and in CPRS (clearing/reviewing alerts and signing off on notes entered) daily.
• Ensuring appropriate patient actions are taken within ISS (Integrated Scheduling Solutions) and/or EPS (External Provider Scheduling) (scheduling, check-in, check-out, and no-shows) and in CPRS (clearing/reviewing alerts and signing off on notes entered) daily.
• Ensuring that consults greater than 90 days have proper documentation for additional scheduling attempts or dispositioning directed by the provider.
• Responsible for tracking and management of Consults and Return to Clinic orders for clinics assigned.
• Responsible for providing feedback to providers when additional information for scheduling is required.
• Extracting medical information from electronic records only when requested by Providers, Social Workers, Nurses, and Supervisors for patient education purposes while maintaining HIPPA standards.
• Ensure clinic assigned staff is appropriately maintaining the delinquent recall list, verify and update patient demographics.
• Ensure clinic assigned staff utilize the insurance capture buffer and review the ICB exception list via ICB Web and appropriately utilize Vet Link for clinics assigned throughout the day.
• Receiving/directing both patients and visitors, in person and by telephone (ACD), answering routine inquiries, and making appropriate referral of questions concerning patients' care.
• Coordinate patient transportation and/or travel concerns with the Veterans Transportation Service and Bene-Travel staff.
• Provides information of medical center policies and procedures appropriately to subordinate employees.
• Ensures that front-line staff effectively establish a positive perception of the quality of healthcare services at VACHCS through tactful and diplomatic communication.
• Provide the full range of administrative and supervisory duties including assignment of work, performance evaluations, selection of staff, and recommendation of awards and/or advancements.
• Ensures patient safety standards are met by subordinate staff using the correct Veterans Affairs identification of all patients using two forms of identification.
• Collaborate, communicate, and demonstrate customer service and interpersonal skills with all professionals to ensure quality/continuity of care and ensure compliance with established policies and regulations.
• Delegate authority, evaluate and oversee people and programs, accomplish program goals, and adapt to changing priorities.
• Provide initial orientation and retraining when necessary to both new and current employees while utilizing a competency checklist.
• All other duties as assigned.

Work Schedule

Monday - Friday; 8:00am-4:30pm

Recruitment/Relocation Incentives (Sign-on Bonus)

Not authorized

Permanent Change of Station (Relocation Assistance)

Not authorized

Pay

Competitive salary and regular salary increases.

Paid Time Off

37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)

Parental Leave

After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

Child Care Subsidy

After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.

Retirement

Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA.

Insurance

Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement).

Telework

Not available

Virtual

This is not a virtual position.

Functional Statement #

61743F

Permanent Change of Station (PCS)

Not authorized

Requirements Conditions of employment

• You must be a U.S. Citizen to apply for this job.
• Selective Service Registration is required for males born after 12/31/1959.
• Must be proficient in written and spoken English.
• Subject to background/security investigation.
• Selected applicants will be required to complete an online onboarding process.
• Acceptable form(s) of identification will be required to complete pre-employment requirements.
• Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Must pass pre-employment physical evaluation.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
• Complete all application requirements detailed in the "Required Documents" section of this announcement.
• As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.

Qualifications

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
• Experience. None.
• Education. High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education.
• Licensure/Certification/Registration. None.

Grade Determinations

In addition to the basic requirements, the following criteria must be met when determining the grade of candidates. Supervisory Medical Support Assistant, GS-08. Experience. One year of creditable experience equivalent to the next lower grade.

Preferred Experience

Candidates must possess 2 years of previous supervisory experience.

Additional information

Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee.