Supervisory medical support assistant

Summary

The incumbent works in Non-VA Coordinated Care (NVCC) section of the Chief of Staffs office at the WJB Dom VA Medical Center, Columbia, SC. Non-VA Coordinated Care is responsible for the administrative support of clinical services in Veteran care that is referred to the community for completion.

The Supervisory Medical Support Assistant (SMSA) has professional and administrative oversight of the duties and functions of Lead Medical Support Assistants (LMSA) and Medical Support Assistants (MSA).

Duties

Total Rewards of a Allied Health Professional Major Duties include:

• Scheduling appointments in accordance with VHA Directive 1230 and VHA Directive 1232 (2); including canceling, re-scheduling, and no showing patient appointments and/or consults.
• Ensure clinic assigned staff are taking appropriate patient actions within ISS (Integrated Scheduling Solutions) (scheduling, check-in, check-out, and no-shows) and in CPRS (clearing/reviewing alerts and signing off on notes entered) daily.
• Ensuring appropriate patient actions are taken within ISS (Integrated Scheduling Solutions) (scheduling, check-in, check-out, and no-shows) and in CPRS (clearing/reviewing alerts and signing off on notes entered) daily.
• Ensuring that consults greater than 90 days have proper documentation for additional scheduling attempts or dispositioning directed by the provider.
• Responsible for tracking and management of Consults and Return to Clinic orders for clinics assigned.
• Responsible for providing feedback to providers when additional information for scheduling is required.
• Extracting medical information from electronic records only when requested by Providers, Social Workers, Nurses, and Supervisors for patient education purposes while maintaining HIPPA standards.
• Ensure clinic assigned staff is appropriately maintaining the delinquent recall list, verify and update patient demographics.
• Ensure clinic assigned staff utilize the insurance capture buffer and review the ICB exception list via ICB Web and appropriately utilize Vet Link for clinics assigned throughout the day.
• Receiving/directing both patients and visitors, in person and by telephone (ACD), answering routine inquiries, and making appropriate referral of questions concerning patients' care.
• Coordinate patient transportation and/or travel concerns with the Veterans Transportation Service and Bene-Travel staff.
• Complete daily rounds to ensure adequate administrative support coverage in all areas distributing and balancing workload in clinic areas assigned.
• Ensures accurate daily review of employee's time assigned to specific T&L unit and timecards certified by the required time for accurate processing.
• Collaborate, communicate, and demonstrate customer service and interpersonal skills with all professionals to ensure quality/continuity of care and ensure compliance with established policies and regulations.
• All other duties as assigned.

Work Schedule

Tuesday - Saturday; 8:00am - 4:30pm

Recruitment/Relocation Incentives (Sign-on Bonus)

Not authorized

Permanent Change of Station (Relocation Assistance)

Not authorized

Pay

Competitive salary and regular salary increases When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade).

Paid Time Off

37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience.

Parental Leave

After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

Child Care Subsidy

After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.

Retirement

Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA

Insurance

Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)

Telework

Not Authorized

Virtual

This is not a virtual position.

Functional Statement #

61743F

Permanent Change of Station (PCS)

Not authorized

Requirements Conditions of employment

You must be a U.S. Citizen to apply for this job. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements.

Qualifications

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements

United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Experience. None. Education. High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education. Licensure/Certification/Registration. None.

Grade Determinations

In addition to the basic requirements, the following criteria must be met when determining the grade of candidates. Supervisory Medical Support Assistant, GS-08. Experience. One year of creditable experience equivalent to the next lower grade.

Preferred Experience

Three years of community care experience preferred and one year experience being a Lead AMSA.

Additional information

Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee.