Position Summary

Position is a technical-based hands-on worker who supervises and coordinates activities of workers who provide problem-solving support to computer users; works with team to set priorities and open issues and has input into the optimum configuration of desktop hardware, applications, and printers; makes recommendations and implements process improvements; supervises small work groups (approximately 2 to 6 technicians).

Primary Duties & Responsibilities:

• Provides technical leadership to user support technicians.
• Works hands on as a member of the team; tackles tough problems and is a problem resolution escalation resource.
• Hires, trains, supervises and evaluates performance of a small staff of User Support personnel.
• Maintains currency on developing technologies, recommending upgrades, enhancements and additions to system configurations.
• Maintains (or delegates) an inventory of network lines, user systems and printers.
• Recommends technology upgrades to business and clinical management; works with senior IS management to set standards and expectations.
• Works with systems team to deliver and enhance technology via automatic and field upgrades.

Working Conditions:

Normal office environment. Typically sitting at desk or table. Office equipment.

Required Qualifications

Education: Associate degree or combination of education and experience may substitute for minimum education.

Certifications /Professional Licenses: No specific certification/professional license is required for this position.

Work Experience: Relevant Experience (5 Years)

Skills: Not Applicable

Driver's License: A driver's license is not required for this position.

More About This Job

WashU seeks highly motivated individuals who are able to perform duties in a manner consistent with our core mission and guiding principles.

Preferred Qualifications

Education: No additional education unless stated elsewhere in the job posting.

Certifications /Professional Licenses: No additional certification/professional licenses unless stated elsewhere in the job posting.

Work Experience: No additional work experience unless stated elsewhere in the job posting.

Skills: Adaptability, Computer Literacy, IT Hardware, Local Area Network (LAN) Management, Software Support

Salary Range

$58,400.00 - $99,700.00 / Annually

Benefits Statement

Personal Up to 22 days of vacation, 10 recognized holidays, and sick time. Competitive health insurance packages with priority appointments and lower copays/coinsurance. Take advantage of our free Metro transit U-Pass for eligible employees. WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%. Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more! Family We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered. WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

EEO Statement

Washington University in St. Louis is committed to the principles and practices of equal employment opportunity. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, citizenship (where prohibited by federal law), age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.