General Summary

Responsible for the clinical support to Peer Support Program, ongoing professional development of team members, implementing program priorities, and program growth. This position will grow Peer Support programming through fostering and modeling values of Peer Support, recruitment, marketing, supervision, and community engagement. This position will have two primary functions: direct peer support (20 hours w 14 hours productivity billable services) and supervisory activities for program growth. (20 hours).

RESPONSIBILITIES

Duties and Responsibilities

Essential Functions:

• Oversees the hiring, onboarding, staff development of team. This includes interviews, orientation, and employee engagement.
• Monitors and maintains schedules of CPS. Provides coaching on scheduling to obtain productivity targets.
• Builds positive working relationship with partners to support access to care and referrals.
• Monitors caseload of staff. Follows up with staff to support clinical and administrative needs. This could include coaching and monitoring waitlist and access to care.
• Supports clinical and administrative training needs of staff to grow professionally through scheduling and linking to training.
• Addresses areas where staff may need additional tools, training, or resources to be successful.
• Fosters an environment of recognition and employee engagement and actively work to support engagement.
• Ensures program is meeting clinical and regulatory requirements through ongoing chart audits and supervision.
• Provides additional support to CPS staff in the community when needed.
• Schedules marketing, networking, and trainings within the community to build community partnerships and referral process.
• Meets weekly for face to face supervision with all assigned staff.
• Meets weekly with Clinical Operations Manager for supervision.
• Completes staff performance reviews, rounding, and addresses performance issues.
• Delivers peer services to individuals in the community.
• Completes all documentation for services provided.
• Links information on accessing community resources to team and caseload.
• Promotes participation in WRAP and Psychiatric Advance Directives (PAD) planning among peers.
• Models coping, wellness, and self-help strategies.
• Reinforces hope and the potential for recovery to peers and others.
• Educates and advocates on the role of Peer Support.
• Actively works on growing and evolving programming.
• Leads team meetings, huddles, and training.
• Utilizes data to drive decision making and monitor outcomes.
• Leads as a Superuser for EHR and optimize to meet needs and streamline work.
• Advocates on a regular basis with providers and programs regarding issues relevant to continuity of care.
• Provides after hours telephone support to enrolled peers as assigned. (Rotated among staff.)

QUALIFICATIONS

Qualifications

Minimum Education:

• High School Diploma or GED Required
• Associates Degree In business or related behavioral health field. Preferred

Work Experience:

• 1 year Supervisory experience. Required
• A self-identified mental health consumer who has received or is receiving state priority group services as defined in MH Bulletin OMH-94-04, Serious Mental Illness: Adult Priority Group. Required
• 1 year Paid or volunteer experience within a three-year period. Required
• 1 year Experience in navigating the mental health system (i.e. crisis services, vocational rehabilitation, recreational activities, and human services, etc.) Required
• A history of coping with own mental health issues and maintenance of own recovery. Required
• Experience in Medical Assistance or related health field. Required

Licenses:

• Certified Peer Support Supervisor Upon Hire Required
• Certified Peer Specialist Upon Hire Required

Driver's License Statement:

Must possess a valid driver's license in the current state of residence. Driving record must meet requirements established by WellSpan Risk Management.

Knowledge, Skills, and Abilities:

• Excellent human relations and oral/written communication skills.
• Basic computer skills including email, Word, and internet.
• Knowledge of and ability in the care and support of individuals in a specific age group.

WellSpan Health’s vision is to reimagine healthcare through the delivery of comprehensive, equitable health and wellness solutions throughout our continuum of care. As an integrated delivery system focused on leading in value-based care, we encompass more than 2,300 employed providers, 250 locations, nine award-winning hospitals, home care and a behavioral health organization serving central Pennsylvania and northern Maryland. Our high-performing Medicare Accountable Care Organization (ACO) is the region’s largest and one of the best in the nation. With a team 23,000 strong, WellSpan experts provide a range of services, from wellness and employer services solutions to advanced care for complex medical and behavioral conditions. Our clinically integrated network of 3,000 aligned physicians and advanced practice providers is dedicated to providing the highest quality and safety, inspiring our patients and communities to be their healthiest.