Supervisor of it - tapestry (epic)

Position Purpose

The Supervisor of IT - Epic Tapestry, provides strategic, operational, and technical leadership for the team supporting Kaiser Permanente Nevada's health plan administration functions within Epic Tapestry. This role is responsible for leading a multidisciplinary team that supports claims, authorizations, utilization management, benefits, enrollment, premium billing, provider networks, and related health plan technologies. The ideal candidate combines strong people leadership with expertise in health plan operations and technology. This hands-on leader will oversee day-to-day application support, system optimization, project delivery, and operational readiness while partnering closely with Kaiser Permanente Nevada, Hometown Health, business stakeholders, and IT teams to support evolving organizational and regulatory needs.

Nature and Scope

IT Supervisors are entrusted with responsibilities that keep a company’s technological operations running smoothly. Their main duties include:

• Performance Improvement: Responsible for continuous performance improvement, identifying opportunities and risks, and implementing strategies to achieve better performance.
• Employee Engagement: Expected to support company culture, create employee engagement, and motivate employees to be more engaged in their work duties and interactions.
• Data Accumulation: Accumulate data, develop findings, conclusions, and recommendations, and assist with initiatives to improve organizational performance.
• Leadership: Takes initiative to assist in hiring new team members, ensure team members focus on organizational goals, and manage HR aspects, including retention, discipline and performance improvement activities.
• Problem Identification and Resolution: Oversee daily production problems/issues, ensure quality testing, and diagnose issues to resolve unplanned system outages.
• System Management: Evaluate and document operational performance, complete service requests/problem resolution for complex systems, and participate in RFP/RFI activities.
• Project Coordination: Assist in assigning team members to projects, determine work effort estimates, and develop remedies to eliminate project roadblocks.
• Team Building: Ensure new hires are provided onboarding and training, encourage team collaboration, and lead team meetings.
• Training & Education: Facilitate training sessions and mentor team members and encourage growth and development.
• Technical Support and Troubleshooting: Ensure timely response to technical issues and resolve escalated problems efficiently. May be required to provide after hours on-call support.
• System Analysis and Design: Perform complex system analysis, design and simulation, and develop innovative solutions for demanding business/clinical situations.
• Policy Adherence: Adhere to established policies of the organization.

Duties & Responsibilities:

• Lead, coach, and develop the Epic Tapestry application team.
• Oversee daily support, maintenance, optimization, and project delivery.
• Support claims, authorizations, utilization management, benefits, enrollment, premium billing, and provider network workflows.
• Partner with Kaiser Permanente Nevada, Hometown Health, operational leaders, and IT teams to align priorities and resolve issues.
• Manage incidents, service requests, system changes, testing, upgrades, and production readiness.
• Establish clear priorities, balance team capacity, and ensure timely completion of work.
• Maintain compliance with IT governance, security, documentation, and change-control standards.
• Identify risks, dependencies, and improvement opportunities, escalating issues when appropriate.

This position does not provide patient care.

Disclaimer

The foregoing description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills and efforts or work conditions associated with the job. It is intended to be an accurate reflection of the general nature and level of the job.

Minimum Qualifications Requirements - Required and/or Preferred

• Name Description
• Education: Must have working-level knowledge of the English language, including reading, writing and speaking English. Bachelor's Degree in a health, science, or business field, or an equivalent level of professional experience required. Bachelor’s degree in information technology, Business, or related field strongly preferred. Experience in related fields may be substituted for education.
• Experience: 5+ years proven experience working in an Information Technology or software vendor organization within the healthcare industry.
• License(s): None
• Certification(s): Certification or Accreditation may be required on application(s) supporting. Must stay current on new version and obtain re-certification as applicable.
• Computer / Typing: Must be proficient with Microsoft Office Suite, including Outlook, PowerPoint, Excel and Word, and use department specific computer applications, online learning requirements for job-specific competencies, access online forms and policies, complete online benefits enrollment, etc.