Supervisor of hospital care management

Purpose: This position is responsible for the supervision of the Hospital Care Management Department. The purpose of the Hospital Care Management program is to promote quality of care, cost effective patient outcomes, efficient resource utilization, while meeting the needs of the patient, family, referring physicians, agencies, and payer sources. This position serves as a resource and support for staff in managing care coordination through the continuum of services. This position has access to confidential patient and hospital information. This position makes decisions independently and/or in collaboration with others. Incumbent provides direct service to patients and is responsible for administrative duties and budgeting accountability.

Nature and Scope: Incumbent is responsible for:

• Planning, organizing, managing and evaluating Utilization Management and Case Management teams.
• Monitors achievement of program objectives and implement program changes to improve outcomes.
• In collaboration with the Manager, the Supervisor prepares, administers and monitors departmental operating and capital budget and maintains budgets within allocated funds.
• Participates in the development of policies and procedures of the Department.
• Allocates and assigns staff for proper utilization of personnel in relation to patient, service line and organizational needs.
• Initiates hiring and termination decisions, and performs timely annual evaluations and coaching sessions.
• Schedules and monitors assignments, and controls staffing levels to meet budgetary guidelines.
• Provides counseling, training, and addresses disciplinary problems.
• Maintains a supportive attitude towards department and facility goals, plans, policies, and procedures.
• Promotes the role of utilization management and case management within the Health System by effective liaison with managers, directors and physician leaders.
• Participates in the planning and development of educational programs for Utilization Management and Case Management staff.
• Coordinates and documents departmental orientation and in-service training.
• Provides expertise and direction to Hospital Care Management staff for solving complex clinical and financial patient situations regarding reimbursement issues, discharge planning, utilization review, continuity of care, and systems management.
• Supports culture of continuous quality improvement.
• Works within a team environment to manage the total function of the Hospital Care Management service.
• Actively participates in organizational committees.
• Participates in activities of professional associations.
• Promotes a positive, safe environment.
• Keeps abreast of current professional standards in the health field and makes recommendations on changes in policy and programs.
• In collaboration with the treatment team, attending physician, and external entities, may provide direct service care to patients.
• Performs other related duties as may be requested by Administration of the Health System.

KNOWLEDGE, SKILLS AND ABILITIES:

• Thorough working knowledge of Medical Terminology.
• Demonstrated knowledge of: Utilization Management and Case Management principles and methodology.
• Knowledge of Levels of Care (Acute care, Critical Care, Acute Rehab, LTAC, SNU, Subacute, Outpatient, Home Health, Day Tx.)
• Thorough working knowledge of: Government, county, private, and workers compensation funding sources.
• Eligibility criteria.
• Criteria for determining level of care, and familiarity with managed care (HMO, PPO, PSO, and capitation).
• Federal and State regulatory requirements and URAC standards.
• Demonstrated ability to: Communicate effectively with health care professionals and external case managers.
• Identify obstacles to patient progress and barriers to discharge.
• Problem solve with medical team to remove such barriers.
• Maintain professional relationships; work effectively and collaboratively with other members of the medical team.
• Actively pursue continuing education and training opportunities in Utilization Management or Case Management.
• Ability to maintain knowledge regarding standards of care, case management/utilization principles and approaches, Social Services, discharge management and Spiritual Care.
• Ability to maintain confidentiality regarding the medical record.
• Understand insurance and payer requirements.
• Demonstrate the knowledge and skills necessary to provide care based on physical, motor/sensory, psychosocial, and safety appropriate to the age.
• By nature of current license for RN and department evaluation competency is demonstrated for ability to perform job duties.

Minimum Qualifications:

• Education: Ability to read, write, speak, and understand English sufficiently to perform job duties safely and effectively.
• Experience: One year of experience in a care coordination/case management setting required, two years preferred. Leadership experience in a hospital environment preferred.
• License(s): Ability to obtain and maintain State of Nevada Registered Nurse license.
• Certification(s): National certification in Case Management (i. e. CCM, ACM, CPHQ) preferred. Current AHA BLS certification required.
• Computer / Typing: Must be proficient with Microsoft Office Suite, including Outlook, PowerPoint, Excel, Teams, and Word and have the ability to use the computer to complete online learning requirements for job-specific competencies, access online forms and policies, complete online benefits enrollment, etc.

Disclaimer: The foregoing description is not intended to be, and should not be construed as, an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job. It is intended to be an accurate reflection of the general nature and level of the job.