Overview

Sugarloaf is seeking an experienced outdoor recreation leader to manage the Sugarloaf Outdoor Center, home to one of Maine's largest Nordic centers. Located a short distance from the alpine base area, the Outdoor Center features a full Nordic retail shop, ski school, rental center, an NHL-sized ice rink, and a café, all surrounded by more than 50 kilometers of groomed trails.

This full-time seasonal, salaried role offers a starting wage of $1080 to $1260 per week (depending upon experience). The Outdoor Center Manager leads and supports the team responsible for daily operations across trail grooming, guest services, programming, and retail, and serves as a key connector between Sugarloaf and the surrounding Carrabassett Valley community.

Responsibilities

• Lead trail operations and grooming across the Nordic trail network, overseeing trail conditions, grooming quality, snow management, maintenance standards, and risk management.
• Drive revenue and business performance by growing participation through lessons, rentals, retail sales, season passes, events, and other programming.
• Direct the guest experience across the Outdoor Center, setting service standards and resolving issues to maintain a welcoming environment.
• Develop and expand programs and events, including instructional programs, youth programs, races, and community partnerships.
• Contribute to long-term and year-round planning, including capital improvement projects and equipment replacement planning.
• Oversee the physical condition and maintenance of the lodge facility.
• Train and support indoor and outdoor staff on operations and service standards.
• Oversee rental programs and retail systems.
• Maintain a safe environment for team members and guests by enforcing safety policies, ensuring regulatory compliance, and supporting incident response.
• Manage departmental purchasing and payroll.
• Collaborate with other resort departments to meet shared goals and service standards.
• Serve as the primary point of connection between the Sugarloaf Outdoor Center and the Town of Carrabassett Valley.

Qualifications

• Associate's degree or an equivalent combination of education and relevant experience.
• Demonstrated experience leading a team in an outdoor recreation, hospitality, or related operational setting.
• Ability to work outdoors in winter conditions and to regularly lift and carry up to 40–50 pounds (occasionally up to 75 pounds).
• Ability to operate snow machines, grooming equipment, and motor vehicles as part of regular duties.
• Working knowledge of Nordic center operations (preferred).
• Previous success in a customer service role (preferred).

Sugarloaf Team Member Benefits include:

• Free lift pass for skiing and/or riding
• Discounts at resort F&B and retail locations
• Discounted ski/snowboard lessons and rentals
• Discounted passes at other industry partner resorts
• Team Members may also be eligible to earn up to 40 hours of paid time off