Position Summary

The Student Workforce Coordinator plays a key leadership role in shaping the student employee experience within the Office of the Registrar while ensuring exceptional front-line service for the campus community. This position recruits, trains, coaches, and coordinates a team of student assistants who serve as the first point of contact for students, faculty, staff, and the public across virtual phone, email, and in-person service channels. By managing daily staffing, anticipating peak service periods, and developing meaningful training and professional development opportunities, the coordinator helps student employees build valuable workplace skills while delivering accurate and responsive support. This is an excellent opportunity for an organized, people-focused professional who enjoys developing student talent, improving customer service, and leading a dynamic workforce in a fast-paced university environment.

Key Responsibilities

• Recruit, onboard, train, coach, and develop student assistants, building their customer service, critical thinking, problem-solving, and professional skills.
• Coordinate daily workforce operations, including scheduling, work assignments, service coverage, and staffing adjustments based on registration cycles and anticipated demand.
• Monitor student assistant performance and service trends to identify training needs, recurring questions, and opportunities to improve the customer experience.
• Develop and maintain training materials, procedures, and knowledge resources to ensure consistent and accurate communication of policies and processes.
• Provide guidance on escalated or complex inquiries, determining appropriate resolutions or referrals while collaborating with Registrar functional areas.

Why Join Us?

• Mentor and develop student employees while helping them build valuable skills for their future careers.
• Lead a front-line service team that directly impacts the experience of students and the broader campus community.
• Use workforce planning, coaching, and problem-solving skills in a dynamic, high-volume environment.
• Help shape service practices and process improvements within the Office of the Registrar.
• Join a collaborative team committed to accessible, responsive, and high-quality student service.

Position Information

This is a full-time (1.0 time-base), benefits eligible, permanent/probationary position. This position is designated non-exempt under FLSA and is eligible for overtime compensation. Standard SDSU work hours are Monday – Friday, 8:00 a.m. to 4:30 p.m., but may vary based on operational needs. The individual hired into this role will work on campus at SDSU in San Diego.

Education and Experience

Entry to this classification requires a fully functional knowledge of and skill in standard office procedures and practices, as well as an ability to understand and operate in a variety of organizational structures. Additionally, incumbents are expected to have a thorough knowledge of English grammar, spelling, and punctuation and be able to clearly communicate orally and in writing. Some positions may require a knowledge of business mathematics beyond basic arithmetic. The ability to use and quickly learn new office support technology systems and software packages is also a prerequisite.

Key Qualifications

• Comprehensive knowledge of university infrastructure, policies, procedures, and office administration practices, with expertise in using office software, technology, and administrative systems.
• Demonstrated ability to independently manage multiple priorities and projects, interpret and apply policies where specific guidelines may not exist, and exercise sound judgment and discretion.
• Strong analytical and problem-solving skills to troubleshoot administrative and operational issues, anticipate broader impacts, and develop, recommend, and evaluate effective solutions.
• Working knowledge of budget processes and business mathematics, including the ability to track and analyze financial data, calculate ratios and percentages, and prepare accurate projections.
• Excellent written, verbal, and interpersonal communication skills, including preparing professional correspondence and reports, handling sensitive interactions at all organizational levels, and using negotiation and persuasion to achieve results.

Compensation and Benefits

San Diego State University offers competitive compensation and a comprehensive benefits package designed to support your well-being and professional growth. Compensation: Step placement will be determined based on relevant qualifications and professional experience, in alignment with the department’s budget and equity guidelines. Initial step placement is not expected to exceed Step 1 ($4,367). Salary step placement for internal applicants will follow the CSUEU Collective Bargaining Agreement. CSU Classification Salary Range: $4,367 – $6,362 per month (Step 1 – Step 20).

SDSU Values

At SDSU, our diversity gives us power and benefits every single member of our community. Consistent with California law and federal civil rights laws, SDSU provides equal opportunity for all in education and employment.