Student - it help desk assistant

The Information Technology (IT) Helpdesk Assistant provides front-line technology support to the Newman University campus community. Working as a member of the Information Technology team, the student worker answers phone calls, enters helpdesk tickets, tests equipment, and assists the campus community with basic technology needs.

This position provides hands-on experience in information technology, customer service, troubleshooting, equipment management, and IT operations within a higher education environment.

The ideal candidate is dependable, professional, approachable, and willing to learn. A strong interest in technology and a commitment to providing excellent service to the Newman University community are highly valued.

Responsibilities:

• Answer incoming calls to the Newman University IT Helpdesk and provide courteous, professional assistance.
• Create, categorize, update, and document support tickets in the University's IT ticketing system.
• Collect accurate information from users regarding technology issues and requests.
• Test computers, laptops, tablets, mobile devices, printers, classroom technology, and other IT equipment.
• Assist with routine IT projects and technology-related tasks.
• Follow Newman University Information Technology policies, procedures, and cybersecurity practices.
• Perform other duties as assigned by the IT team.

Requirements

• Must be legally authorized to work in the United States
• Must be a current Newman University student enrolled full-time (minimum of 12 credit hours)
• Ability to interact positively and professionally with students, faculty, staff, and visitors.
• Ability to explain basic technical information in a clear and understandable manner.
• Willingness and ability to learn new technologies and systems.
• Ability to work collaboratively with Newman University community and IT staff.
• Understanding of the importance of protecting university and user information.
• The position may occasionally require lifting, carrying, or moving computers, monitors, peripherals, and other technology equipment.

Number of hours per week: 10 – 20

Hours: Variable, Monday to Friday 8 am – 5pm

Number of positions available: 1

Rate of Pay: $10 per hour

Expected Start Date: Immediate start available upon successful completion of hiring/onboarding processes