Job Title: Student IT Assistant

Essential Job Functions:

• Assist with the installation, configuration, and maintenance of computers, software, and peripheral devices.
• Troubleshoot and resolve hardware and software issues for students, faculty, and staff.
• Provide support for network connectivity issues, including Wi-Fi and VPN troubleshooting.
• Assist in setting up and managing accounts for university systems (email, learning management systems, etc.).
• Help with the maintenance and updates of IT documentation, including user guides and troubleshooting logs.
• Assist in inventory management of hardware and software.
• Support the IT department in various tasks related to security, software updates, and system backups.
• Provide customer service by answering IT-related inquiries and offering helpful solutions.
• Other related duties, as assigned.

Qualifications:

• Minimum Education: High school diploma or GED.
• Must be a currently enrolled student at Alcorn State University.
• Minimum Experience: Prior experience in area applied but not required.
• Licenses/Certifications: N/A.

Knowledge, Skills and Abilities:

• Basic knowledge of computer hardware, software, and operating systems (Windows, macOS, Linux).
• Familiarity with troubleshooting common software and hardware issues.
• Strong communication and problem-solving skills.
• Ability to work independently and as part of a team.
• Attention to detail and ability to follow instructions carefully.

EEO Statement: Alcorn State University is expressly committed to providing equal employment opportunities without regard to race, color, national or ethnic origin, ancestry age, religion or religious creed, disability or handicap, sex or gender identity and/or expressions, sexual orientation, military or veteran status, genetic information, or any other characteristic protected under applicable federal, state or local law. Further, the University will not tolerate any instances of harassment/sexual harassment. This policy applies to all employees, regardless of position, consultants and applicants for employment. Additionally, it is the responsibility of all personas making employment decisions to adhere to this policy.