Student care case manager

Essential Functions

Assistance & Support for Students

Provide direct outreach and case management services to students referred to the CARE Team, prioritizing high-risk and complex student cases. Conduct assessments of student strengths, assets, risks, and barriers to determine appropriate intervention strategies and support resources. Develop, monitor, and evaluate intervention plans and progress for referred students, working collaboratively with campus partners to support student well-being and safety. Coordinate and provide care that is safe, timely, effective, efficient, equitable, and student-centered. Serve as a liaison between students, providers, faculty/staff, & families. Provide direct intervention services to students experiencing emotional, interpersonal, or physical distress. At the direction of the Director of the Counseling Assistance Program for Students, provide consultation to faculty or staff responding to students experiencing distress. Communicate case updates, action plans, and intervention outcomes to CARE Team members and relevant campus stakeholders while maintaining appropriate confidentiality. Maintain detailed documentation of CARE Team activities, case interventions, and outcomes within institutional case management systems. Provide support to the SCC CAPS program by serving as a resource during campus crises or emergencies by providing student support following campus incidents or tragedies.

Program Development & Evaluation

In collaboration with the Dean of Students-Milford, promote awareness of CARE Team services and student support resources through outreach initiatives and campus engagement activities. Participate in campus-wide committees and working groups as directed that address student well-being, safety, and institutional risk management. Support the activities, programs, and services associated with the functions of the Student Success division. In collaboration with the Dean of Students-Milford, engage in ongoing assessment and evaluation of CARE Team needs and recommend modifications to meet identified benchmarks.

Promote a Culture of Belonging

Support and promote an environment of belonging where all students, faculty members, and college employees feel welcomed, valued, and empowered to contribute. Foster a community where each individual and their varied perspectives enrich the educational experience and create a safe and respectful environment. Support the College’s policies and programming related to access, fair employment, and equal opportunities for all.

Minimum Qualifications

Bachelor’s degree in Social Work, Counseling, Psychology, Human Services, Student Affairs, Higher Education, Behavioral Science, or a closely related field. Two (2) or more years of professional experience in de-escalation, behavior intervention, and/or case management.