Strategic account manager

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

One80 is seeking a Strategic Account Manager to join our growing team in Grand Rapids, MI!

The Strategic Account Manager (SAM) is a critical extension of Montage’s selling and account retention strategy within the Jewelry Division. In support of the Vice President of Sales – Jewelry Division, the SAM serves as an internal and external liaison supporting in-house service for Montage retailers.

The SAM supports the sales organization and identifies growth opportunities by evaluating retailers’ current offerings and pursuing expansion of Montage Jewelry Care Plans within existing accounts. The SAM manages implementation processes by coordinating and completing tasks associated with new business rollouts.

The SAM builds and maintains strong relationships with key retailers and facilitates collaboration between retailers and internal support teams. This role ensures the integrity of account data and business arrangements from proposal through implementation. The SAM also evaluates account performance and provides recommendations to support program profitability and continued year-over-year growth.

How You Will Contribute:

• Develop expertise in Montage Jewelry Care Plans
• Lead new retailer implementation based on program requirements, pricing, and service expectations
• Coordinate communication between retailers and internal business teams
• Support Sales and business management teams to ensure account performance metrics are achieved
• Travel as needed to support key accounts and industry trade shows
• Support organic sales growth and retention within assigned accounts

Skills & Experience to be Successful:

• Bachelor’s degree in Sales, Marketing, Business Administration, or related field (or equivalent experience)
• 2–5 years of sales, marketing, or business experience
• Understanding of financial trends and ability to identify performance opportunities (with guidance)
• Knowledge of the retail channel and account management fundamentals
• Ability to assess retailer needs and support solutions on a day-to-day basis
• Strong relationship-building skills across internal departments (Customer Service, Sales, IT, Finance, Operations)
• Focus on training initiatives to support in-store sales and understanding of Montage Jewelry Care Plans
• Reviews industry best practices to enhance account performance
• Proficient in Microsoft Office applications
• Strong verbal and written communication skills
• Effective presentation skills
• Strong work ethic and accountability
• Attention to detail and organizational skills
• Highly responsive with strong follow-up skills

Teammate Benefits & Total Well-Being

We go beyond standard benefits, focusing on the total well-being of our teammates, including:

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

Recruiting Vendor Disclosure Statement

Brown & Brown does not accept unsolicited resumes from external recruiters, recruitment vendors or employment agencies ("Recruiting Vendors"). Recruiting Vendors must have a valid written agreement and received prior written authorization from an authorized Brown & Brown representative before submitting candidates for any publicly posted role. Any unsolicited resumes submitted to Brown & Brown or its employees become the property of Brown & Brown, and no fees will be paid for such submissions. Additional information regarding this policy can be found on our careers page.

The Power To Be Yourself

As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.