Position Purpose Section

Do you think of your pet as a member of the family? If so, then we have a lot in common! Like you, we are extremely devoted to our pets and only want the best for them. We are a community of true pet lovers with shared interests and values. We are professionally committed to being your resource for all aspects of pet ownership including health and nutrition, training, grooming and the latest in general pet care. As a Store Manager, you make a difference in the lives of pets by inspiring, leading, and motivating others to perform at their best every day. It is your responsibility to create an environment of kindness and empathy towards pets, help spread our message, attain positive business results, and employ effective processes.

Essential Job Functions Section

Responsibilities

The incumbent must be able to perform all the following duties and responsibilities with or without reasonable accommodation.

• Trains, motivates, and supervises store staff, providing guidance, feedback, and support to foster a positive work environment.
• Creates and implements strategies to drive sales growth and achieve store targets.
• Creates and maintains scheduling for store team members.
• Exercises discretionary authority, prepares reports, and holds self and team accountable for performance measures and execution of organizational initiatives.
• Creates an environment of kindness and empathy towards pets and pet parents.
• Consistently communicates our commitment to holistic pet wellness.
• Ensures that the store maintains excellent customer service standards, addressing customer inquiries, concerns, and complaints promptly and professionally.
• Manages day-to-day store operations, including opening and closing procedures, cash handling, and banking.
• Executes merchandising strategies to optimize product displays and maximize sales.
• Shares product knowledge and suggestions to fit customer needs and promote pet health.
• Performs front-end duties such as handling the cash register, bagging, replenishing merchandise, and preparing displays.
• Oversees all aspects of inventory such as merchandise replenishment, inventory, adjustments, weekly cycle counts, store transfers, RTVs, and shipment processing.
• Represents the company professionally in interactions with customers, suppliers, and other stakeholders.
• Organizes special store events and promotions in store and drives initiatives to enhance customer loyalty, retention, and satisfaction, such as loyalty programs, promotional events, and customer engagement activities.
• Maintains cleanliness, organization, and safety standards within the store environment.
• Stays informed about industry trends, competitor activities, and market developments to remain competitive in the retail landscape.
• All other assigned duties by any member of the Retail Management Team.

Requirements

Qualifications

• Bachelor's degree in Business Administration, Retail Management, or related field preferred or equivalent work experience.
• Must be 18 years or older.
• Passion for extraordinary customer service and the well-being of pets.
• Minimum 2 years of professional retail sales experience.
• Minimum 2 year of professional managerial experience.
• Budget and P&L management experience preferred.
• Willingness to be educated about the products and services offered.
• Demonstrated ability to meet sales targets.
• Excellent communication skills-both verbal and written.
• Ability to work a flexible schedule to meet the needs of the business, which will require evening and weekend shifts.
• Time management and organizational skills.

Physical Demands

Position requires a person to be both indoors and outdoors (to assist with customer carry out). Must be able to stand 8 hours per day with or without reasonable accommodation. Must be able to lift 50 pounds on a regular basis with or without reasonable accommodation. Must be comfortable working with a wide variety of animals including small and large dogs. Must be able to work around pet hair and dander.

Program and Benefits Section

Full-time team members enjoy the following:

Programs and benefit eligibility will vary based on average hours worked and length of service.

• Medical, dental, and vision insurance
• Health Savings Account (HSA)/ Flexible Spending Account (FSA) – medical and dependent care
• $25K life insurance policy (employer paid)
• Short and Long-term disability (employer paid)
• Greatly discounted, employer-subsidized pet insurance
• PTO (paid time off) – 2 weeks in first year, 3 weeks in second year
• Paid Parental Leave and Paw-Ternity (paid Pet Adoption bonding time)
• 401(k) Program – employer match at a rate of 0.25% for each 1% contribution, up to 6%. Must be 21 or older.
• Employee Assistance Program/ 24X7 – completely confidential
• Generous discounts on goods and services
• Team Member Feeder Program - eligible for two units (bags or cases of cans) of the participating vendors product/s each month
• Store Bonus Incentive Program
• Growth opportunities! Be sure to ask about our Store Manager In Training and Groomer Apprenticeship programs

$52,000-$65,000 Annually DOE/DOQ

Subject to change depending on State/City/County minimums.

IPP is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or team member based on any legally recognized basis, including but not limited to: race, color, national origin or ancestry, religion, sex (including pregnancy, lactation, childbirth or related medical conditions) gender identity or expression, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status, sexual orientation, age (40 or over), or any other status protected by federal, state, or local law.

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