Position

The RIMOWA Store Manager is responsible for the overall achievement of store business objectives. The Store Manager must provide leadership and manage a team toward generating sales through exceptional client relations, product knowledge and outreach initiatives while acting as a brand ambassador for RIMOWA.

Job Responsibilities

Sales and Client Relations

• Achieve store sales goals and other financial targets
• Provide training for team in selling techniques and product knowledge
• Analyze store performance, identifying problems and crafting solutions. This includes monitoring and understanding sales reports and financial statements
• Demonstrate the highest level of service for a luxury brand, mentor team on service standards and assist in the cultivation of new and existing clients
• Act as a brand ambassador of RIMOWA, play an active role in the community and seek outreach/networking opportunities

Stock and Inventory Management

• Communicate with leaders to ensure inventory meets business needs
• Manage all repair processes in coordination with RIMOWA policy and procedures while providing exceptional customer service
• Conduct inventory counts, manage RTV’s and overall stock movement
• Ensure accurate and efficient receipt and transfer of all goods
• Execute well organized inventory counts

Team Management

• Attract and recruit successful sales associates capable of being promoted into managerial positions
• Coach the sales team on performance, provide professional development, and nurture corporate culture
• Motivate the sales team through the creation of a fun work environment
• Implement RIMOWA’s clienteling practices to build each team member’s business and overall store performance

Store Operations

• Maintain operation of all POS functions to ensure accurate store reporting
• Maintain store payroll in accordance with overall store budget
• Create sales/marketing reports using Excel and Cedig.
• Manage facilities and operational costs
• Other ad hoc projects as determined by management

Visual Merchandising

• Merchandise the store and execute window displays in accordance with company directives for collections
• Maintain all display fixtures, lighting and marketing material

Profile

• Completion of a High School diploma or equivalent
• Must possess at least 5 years’ experience in retail management with a luxury brand
• Proven ability to drive sales from start-up, execute events and work in concert with marketing
• Talent for managing and developing a cohesive team
• Required to lift boxes up to 20lbs repeatedly
• Able to work evenings, weekends and holidays