Station manager

Driven by Purpose. Powered by People. At Keolis, a leader in public transportation and proudly headquartered in Boston, our mission — We Imagine, We Care, We Commit — is more than words. It’s how we support our communities and how we support each other. As part of our team, you'll have access to a comprehensive benefits package designed with your wellbeing in mind. We offer a competitive benefits package that supports your health, wellbeing, and peace of mind. This includes medical, dental, and vision coverage, along with life and disability insurance. You’ll also have access to a variety of voluntary benefits such as hospital indemnity, accident, and critical illness coverage, as well as home, auto, and pet insurance. To help secure your financial future, we also provide a 401(k)-retirement plan with a company match. At Keolis, you're not just building a career — you're part of something bigger.

Station Manager

The Station Manager will lead the safe and efficient operation of all stations within the group, ensuring excellent customer service and team management.

Salary Range:

$80,000-$90,000

Minimum Knowledge and Experience:

• Transport and station operations
• Health, safety, and security regulations
• Customer experience and engagement
• Leadership and people management
• Problem solving and decision making
• Stakeholder management

Key Accountabilities:

Operational Management:

• Lead the safe and efficient operation of all stations on the commuter rail network
• Deliver the operational standards for all station staff including managing staff competence
• Undertake the role of duty manager, lead the management of the day-to-day station activities, including revenue protection activities, crowd control, and lead the station’s team responses to service disruption
• Ensure adherence to operational procedures
• Support the Senior Station Manager to oversee asset management, station cleanliness, and facilities management, to ensure a high standard of presentation
• Support the building of and act as lead in delivery of event/change plans

Customer Experience and Accessibility:

• Act as duty manager managing the station’s team to deliver a high standard of customer service, ensuring stations on the commuter rail network are welcoming and inclusive
• Deliver the Signature Service initiatives and embed Signature Service within the Station team
• Support the Senior Station Manager in monitoring and improving customer satisfaction metrics, handle complaints, and drive service excellence

Leadership and People Management:

• Manage and motivate a team of frontline staff, and customer service representatives
• Oversee staff performance, training, and development
• Provide structure and guide frontline staff activities
• Ensure workforce engagement and adherence to Keolis policies
• Support the Senior Station Manager in relationships with trade unions, handling relations issues proactively

Safety, Security, and Compliance:

• Ensure compliance with health and safety regulations, including emergency preparedness and incident management
• Support the Senior Station Manager in building and maintaining the station risk register
• Lead/support investigations into operational incidents, near misses, and customer safety concerns
• Manage security risks, working with law enforcement and emergency responders as required
• Maintain compliance with regulatory requirements and company policies

Financial and Commercial Management:

• Deliver within the station budgets
• Ensure enforcement of ticketing policies

Stakeholder and Community Engagement:

• Liaise with internal teams to ensure seamless station operations
• Engage with transport authorities, emergency services, and local authorities on operational and strategic matters
• Support the Senior Station Manager in representing the organization with the MBTA and other stakeholders as it pertains to Station operations and Event management.

Continuous Improvement and Change Management:

• Support the delivery of station improvement projects and operational enhancements, such as big boards and gate lines
• Support the implementation of new technologies and digital solutions to improve efficiency
• Drive sustainability initiatives, such as energy efficiency and waste reduction at stations
• Use data analytics to identify trends and optimize station performance

Applicants must be authorized to work in the United States. Visa sponsorship is not available for this position.

About Keolis:

At Keolis Commuter Services (KCS), we give every team member—and their ideas—a seat for the journey. We are a diverse team made up of different backgrounds, stories, and perspectives, which is our strength. If you’re looking for a career with a company that invests in your future, KCS is the place for you. We Imagine. We Care. We Commit! Since 2014, Keolis Commuter Services has been entrusted with operating and maintaining the Commuter Rail network on behalf of the Massachusetts Bay Transportation Authority (MBTA). During this time, we have worked to deliver a safe and reliable service, thanks to the knowledge and dedication of our team, and our experience operating transit networks around the world. Today, we're proud of the progress we have made together to deliver a best-in-class service for the Greater Boston community. We believe our people are what make us great. That is why we demonstrate a commitment to a safe, healthy, and inclusive culture that welcomes ideas, encourages innovation, and values belonging. Your future starts here!

Benefits Package Highlights:

• Generous Medical & Rx plan
• Dental & Vision Plan
• Railroad Retirement Benefits – a federal program that administers retirement, survivor, unemployment, and sickness benefits to U.S. railroad workers and their families.
• Fidelity 401K Program
• Flexible Spending Accounts
• Transit and Parking Reimbursement Benefits
• Employee Assistance Program
• Company Sponsored Life & Accidental Death and Dismemberment Benefits
• Education Assistance
• Short- & Long-term Disability Benefits
• Voluntary Benefits Plan options including Supplemental health plans for accidents, critical illness, hospital stays, Pet, Home, Auto insurance

Additional Statements:

Drug and alcohol screening: Employment contingent upon passing pre-employment drug and alcohol screen. Also, contingent upon receiving a favorable background check. Must pass a physical examination.

Safety commitment: Safety is a way of life at Keolis. By placing safety first, we ensure the wellbeing of our employees, customers, and communities. Together we can become the most successful transportation company in the world.

Environmental commitment: Keolis is committed to protecting the environment by minimizing the impact of operations to our people and the communities in which we operate.

EEO statement: Our policy is to afford Equal Employment Opportunity to qualified individuals regardless of their race, color, sex, religion, age, creed, marital status, national origin, ancestry, physical or mental disability, sexual orientation, or gender identification. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

ADA Reasonable Accommodation: Keolis CS is committed to the full inclusion of all qualified individuals. As part of this commitment, Keolis CS will ensure that persons with disabilities are provided reasonable accommodations.

Disclaimer and closing statement: The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job, and Keolis retains the right to change or assign other duties to this position. Employees must be able to perform the essential job duties of this position satisfactorily. If requested, reasonable accommodation will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. Keolis is committed to offering our employees competitive compensation and benefits, opportunities for development and growth throughout an exciting and rewarding career, and the safest work environment possible.