Job Details

Job Location: Main Plant - San Jose, CA

Position Type: Full Time

Education Level: 4 Year Degree

Salary Range: $30.00 - $34.00 Hourly

Travel Percentage: Up to 50%

Job Shift: Day

Summary

At Mission Services of Silicon Valley, our purpose is simple and powerful: to help people build skills, find meaningful work, and thrive in our community. For nearly 100 years, we’ve been a trusted partner in connecting opportunity with people’s potential. By working hand in hand with local experts, employers, and community members, we create pathways to education, employment, and lasting economic mobility.

As a team, we are committed to:

• Empowering one another to do our best work and grow together.
• Building strong partnerships and serving as a driving force for economic opportunity in Silicon Valley.
• Modeling teamwork, integrity, and cultural intelligence in everything we do.
• Acting with mutual respect for each other, our community, and the environment we share.

Job Responsibilities

Case Management & Participant Support (40%)

• Conduct comprehensive intakes, eligibility determinations, and barrier assessments within required program timelines.
• Develop individualized stabilization, housing, or employment plans with participants, ensuring goals are measurable and updated monthly.
• Provide trauma-informed coaching, motivational interviewing, crisis intervention, and problem-solving support.
• Maintain a consistent meeting cadence with participants (weekly, bi-weekly, or per program standards).
• Support participants in resolving barriers such as transportation, food insecurity, legal issues, documentation needs, behavioral health access, childcare, and technology.
• Coordinate warm handoffs to internal teams (Career Navigators, Housing Navigators, Healthcare Navigators) and external partners.
• Track progress toward stabilization, housing, or employment goals, adjusting interventions based on participant needs.
• Perform fieldwork as required, including home visits, employer visits, drop-ins at interim housing sites, site verifications, and partner meetings.
• Respond to crises promptly and develop short-term stabilization plans within 72 hours.
• Conduct safety assessments as needed and follow escalation protocols for risk, mandated reporting, or critical incidents.

Employment or Housing Stabilization Services (35%)

Depending on assignment:

• Employment-Based: Deliver job readiness coaching, career planning, and employment navigation.
• Provide job leads, employer introductions, and placement support.
• Monitor 30/60/90-day retention and address workplace barriers.
• Support participants in accessing training, credentials, or transitional work programs.
• Housing-Based: Assist participants in identifying, securing, and maintaining safe, affordable housing.
• Conduct unit habitability reviews and coordinate with landlords.
• Support housing retention through ongoing case monitoring.
• Navigate participants through benefits, rental assistance, and subsidy programs.

Documentation, Compliance & Data Quality (15%)

• Maintain 98% timely and accurate data entry (within 48 hours).
• Ensure all required documents, case notes, plans, and assessments meet audit standards (CARF, VA, DOL, City/County).
• Participate in file audits and correct issues promptly.
• Use CRM systems (CaseWorthy, HMIS, or program-specific systems) with reliability and consistency.
• Participate in internal audits, CARF reviews, VA compliance checks, and contract monitoring.
• Resolve data corrections and discrepancies within 5 business days.
• Maintain file organization and documentation standards meeting 90% audit accuracy.

Cross-Functional Collaboration & Partnerships (10%)

• Coordinate services with internal teams (Career Navigators, Housing Navigators, Employment Specialists).
• Participate in case conferencing, huddles, and interdisciplinary meetings.
• Build and maintain relationships with referral partners, community organizations, and employer partners.
• Represent MSSV with professionalism at outreach or partner events.
• Maintain accurate and timely documentation in program databases aligned with funders, CARF, and internal compliance standards.

Qualifications

Required Qualifications/Experience

• Bachelor's degree in Business, Human Services, Education, or related field (or equivalent combination of education and experience).
• Minimum 2 years of experience in workforce development, career coaching, job placement, or related services.
• Proficiency in Microsoft Office, Google Workspace, and CRM/case management systems and workforce development management platforms.

Preferred Qualifications/Experience

• Experience working with diverse and underserved populations (veterans, unhoused, individuals with disabilities, or trainees).
• Familiarity with ADA requirements and reasonable accommodations.
• Strong communication, presentation, and employer relationship-building skills.

Key Performance Indicators

Success in this role will be measured by the ability to stabilize participants through rapid, high-quality case management, improve housing & income outcomes through coordinated navigation, and strengthen compliance, quality, and professional excellence.

Job Requirements

• Reliable transportation.
• Possess a valid California Driver’s License.
• Must be computer literate.
• Knowledge of MS Office required.

Working and Physical Conditions

Location: Goodwill of Silicon Valley's headquarters in San Jose. There is regular contact with the public, business, and community agencies. The position requires minimal supervision. The job involves sedentary work, frequently sitting for an extended period in front of a computer monitor. This position may occasionally require lifting objects up to 20 lbs.

Mission Services of Silicon Valley is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace.