Overview

Being on medication is tough enough. We want to make getting it the easy part. Getting prescriptions to patients has become increasingly complex. When things get messy along the prescription journey, pharmaceutical manufacturers rely on us to untangle the process and create a clear path—allowing patients to build trusting relationships with their medication brands.

We’re not only committed to taking the pain out of the prescription process, but we’re also devoted to bringing the brightest minds together under one roof. We bring together diverse voices—engineers, pharmacists, customer service veterans, developers, program strategists and more—all with one vision. Each perspective and experience makes ConnectiveRx better than the sum of its parts.

The Sr Director, Program Management leads a group of Directors, Program Manager and/or Lead Program Manager(s), responsible for planning and executing client programs and managing client operational deliverables. The Sr. Director oversees and develops Directors and PMs who have various levels of experience in program management. This position requires the candidate to be a true leader with a willingness to get directly involved with planning and execution.

The Sr. Director mentors, provides guidance and feedback to the Directors, PMs, Supervisors, and staff, and provides strategic input to assist in troubleshooting issues and removing obstacles to achieve program KPIs, SLAs, and strategic client/internal initiatives. The Sr. Director works across various departments within the organization to ensure good operational practices as well as providing high quality deliverables to our clients.

The Sr. Director works to identify areas for improvement while exhibiting a positive and supportive leadership style; this position requires the candidate to be a true leader with a willingness to get directly involved with planning and execution. Success in this role calls for an individual to demonstrate a high degree of leadership, strategy, organization, and business acumen.

Responsibilities

• Develop and expand client relationships with new/existing clients ensuring all major deliverables within their team. Work with enterprise and program quality groups to ensure quality standards and client expectations are met and ensures that client issues are dealt with in an efficient and effective manner and marshal cross department resources when necessary.
• Responsible for hiring, mentoring, developing goals, providing feedback and/or discipline, professional development and annual performance reviews for a staff of 3-5 Directors, Program Manager(s) and/or Lead, Program Manager(s).
• Collaborate within program management, product and IT to ensure project/brand implementation occurs and launch dates are met, improve internal processes to ensure the team and organization are working effectively and efficiently to reach the same common goal by facilitating client solutions for complex programs including assisting in developing and improving operational process flows and SOPs. Collaborate on strategic planning and the development of objectives and policies for the business unit. Provide consistent oversight and subject-matter expertise to ensure operational compliance with all applicable standard operating procedures.
• Manage portfolio profitability by working with finance and VP, Operations to ensure accurate billing and staffing on a monthly basis.
• Provide ongoing client contact and support to ensure complete client satisfaction by creating and delivering action plans to address service-related issues.
• Other duties as assigned: Collaborate with other Sr. Directors to ensure consistent operations and performance improvement initiatives across the company.
• Collaborate with VP, Operations and SVP, Operations to expand operational best practices at an enterprise level.
• Work with legal and compliance to ensure all program operations adhere to industry and company standards and policies.

Qualifications

Education/Degree Requirements/Certifications

Bachelor's degree in Business, Management Information Systems, Marketing, Communications, or related field preferred. MBA preferred.

Experience

10–15 years of direct experience working with clients and managing staff.

Knowledge

Operational processes and best practices in specialty pharmaceutical reimbursement operations, including benefit verification, prior authorization/managed care restrictions, and copay/affordability solutions.

Skills

Understanding of SDLC process is a plus.

Competencies

• Decision Quality: Evaluates and prioritizes factors, weighs decisions in order to reach a sound and effective solution to a problem. Ability to exercise judgment, use facts and analysis to make sound decisions, even in the absence of complete information.
• Communication & Influence: The ability to provide guidance to organizational stakeholders. Offers solutions based upon best practices, generates specific organizational interventions (e.g., culture change, change management, restructuring, training, etc.) to support organizational objectives. Delivers messages in a clear, compelling and concise manner.
• Financial Acumen: Understands the business and applies knowledge to advance organizational goals. Understands and applies key financial indicators to make sound business decisions. Finds and checks key financial indicators to gauge performance, trends, and suggest strategies that can affect results.
• Authentic Leadership: Gains the confidence and trust of others through honesty, integrity, and authenticity. High level of self-awareness and situational adaptability.
• Drives Results and Manages Execution: Takes initiative and has a strong bottom-line orientation. Is persistent in accomplishing objectives despite setbacks.

Travel Requirements

Periodic travel to client offices, new business development opportunities, and conferences.

Compliance Requirements

Adhere to all Company Policies, Procedures, and other training consistent with ConnectiveRx's Information Security and Compliance Programs, including but not limited to SOC1, SOC2, PCI, and HIPAA requirements. Maintain strict compliance with company and client policies regarding business rules and ethics, as well as applicable local, state, and federal laws.

Compensation & Benefits

This position offers opportunities for a bonus (or commissions), with total compensation varying based on factors such as location, relevant skills, experience, and capabilities. Employees at ConnectiveRx can access comprehensive benefits, including medical, dental, vision, life, and disability insurance. The company regularly reviews and updates its health, welfare, and fringe benefit policies to ensure competitive offerings. Employees may also participate in the company’s 401(k) plan, with employer contributions where applicable.

Time-Off & Holidays

ConnectiveRx provides a flexible paid time off (PTO) policy for exempt employees, covering sick days, personal days, and vacations. PTO is determined based on an employee’s first year of service. Employees also receive eight standard company holidays and three floating holidays annually, with prorations applied in the first year. The company remains committed to providing competitive benefits and reserves the right to modify employee offerings, including PTO, STO, and holiday policies, in accordance with applicable laws and regulations.