Job Overview

This role is an advanced SME who leads strategic initiatives and high‑impact projects that influence commercial outcomes within Account & Client Management. It independently manages complex client workstreams and serves as a primary expert contact for cross‑functional partners and senior client stakeholders. The role focuses on retaining and expanding key relationships through strategic planning, issue resolution, and solution design. It drives long‑term client satisfaction and measurable business growth.

Accountabilities

1. Lead Strategic Client and Account Workstreams: This responsibility owns complex client or account workstreams that have significant impact on business unit performance. It defines scope, milestones, and success measures, coordinating contributions from multiple functions without direct people leadership. This work delivers improvements in revenue, margin, and client satisfaction for high value accounts.
2. Manage High Value Client Relationships as a Senior SME: This responsibility serves as a senior subject matter expert for high value accounts on complex commercial or service topics. It leads discussions to understand evolving client needs and aligns internal stakeholders on responses and solutions. This sustains strong, long term relationships and unlocks new growth opportunities within assigned portfolios.
3. Drive Solutions for Complex, Cross Process Client Issues: This responsibility diagnoses and resolves client issues that span multiple processes, systems, or stakeholder groups within the business. It analyzes root causes, designs corrective actions, and tracks results to confirm effectiveness. This reduces recurrence, protects client trust, and stabilizes performance across affected accounts.
4. Build Insight Driven Account Plans: This responsibility develops or refines account plans using financial data, customer insights, and market information. It identifies growth opportunities, risk areas, and coordinated actions needed from the broader account team. This planning aligns resources and activities to deliver sustained value for both the client and the organization.
5. Represent Account and Client Management in Strategic Cross Functional Initiatives: This responsibility provides the client and account management perspective in strategic cross functional projects such as new offerings, service models, or process changes. It defines client requirements, reviews proposed solutions, and validates that outcomes meet customer expectations. This ensures enterprise initiatives support strong client experiences and commercial results.

Minimum Education & Requirements

7+ years

The anticipated base salary range for this role is $149680 to $187100 per year. The actual base salary offered will depend on a variety of job‑related factors, including, but not limited to, experience, skill set, education, and training. In addition to a market-competitive base salary, our Total Rewards package includes performance‑based incentives and a comprehensive, competitive benefits package designed to support overall physical, mental, and financial well‑being (as applicable). Learn more about Hershey’s benefits and all the resources Hershey provides to support our employees’ physical, emotional, and financial well‑being by visiting the Hershey Digital Employee Experience at www.askHRbenefits.hersheys.com.

The Hershey Company is an Equal Opportunity Employer. The policy of The Hershey Company is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's race, color, gender, age, national origin, religion, citizenship status, marital status, sexual orientation, gender identity, transgender status, physical or mental disability, protected veteran status, genetic information, pregnancy, or any other categories protected by applicable federal, state or local laws.

The Hershey Company is an Equal Opportunity Employer - Minority/Female/Disabled/Protected Veterans. You may request a reasonable accommodation if you are unable or limited in your ability to use or access our online application process as a result of a disability. You can request an accommodation via phone or email. To request an accommodation via phone, please call +1 877-804-1794 and leave a voicemail with your contact information. You may also email a request for accommodation to ApplicationHelp@hersheys.com. Please be sure to include “Accommodation Needed” in the subject line. This will ensure that your email is routed to the appropriate contact who will handle your request.