Who We Are

In an increasingly complex world where people are starving for someone they can trust, we stand for something simple: always put the client first. We do well by doing good for those we serve. It’s the ultimate measure. We believe in providing value beyond a doubt and in the notion that time will either expose you or promote you, based on your willingness to embrace change. We serve financial advisors and investors through three entities, each headquartered in Omaha, Nebraska: Carson Wealth, Carson Coaching and Carson Partners. We provide coaching and partnership services to advisor firms – and straightforward financial advice to the investing public. We all share a common mission to be the most trusted in financial advice.

Who We Want

Provide advanced operational guidance throughout the partner-office transition process and serve as a senior subject matter expert. Support Transition Operations Consultants as a first-level escalation resource, helping resolve complex issues and coordinate transition activities. Collaborate with advisors, office staff, custodians, third-party providers, and internal departments to deliver a consistent, efficient onboarding experience. Develop and improve workflows, document best practices, and strengthen the accuracy and consistency of transition operations. Lead assigned projects and workstreams to support timely completion of operational responsibilities and improve scalability.

What To Expect

Operational Expertise & Escalation Support

Serve as a senior operational subject matter expert throughout the transition process, from initial onboarding through completion. Provide guidance, troubleshooting, and first-level escalation support to Transition Operations Consultants. Assess complex issues, develop action plans, coordinate resolution, and escalate when appropriate.

Transition Coordination & Ownership

Coordinate transition responsibilities across internal departments, custodians, third-party providers, advisors, and partner-office staff. Maintain a comprehensive understanding of operational requirements and dependencies across departments. Take ownership of assigned activities when a partner office officially joins Carson and ensure required responsibilities are completed.

Account Operations & Custodian Support

Work with custodians to monitor paperwork, account-opening activities, and transfer statuses. Review paperwork prepared by third-party providers and identify potential issues before they affect transition timelines. Maintain knowledge of applicable custodian products, procedures, forms, and operational requirements.

Systems & Operational Tracking

Support case management, Salesforce and DocuSign reporting, resolution of paperwork that is not in good order, and other operational tracking activities. Serve as a DocuSign subject matter expert and troubleshoot system issues. Monitor transition progress, identify risks and barriers, and communicate status and recommended actions to management and stakeholders.

Training & Knowledge Sharing

Present and support recurring transition meetings and training sessions covering operational processes, systems, paperwork, and best practices. Coach and guide less-experienced team members. Work with internal departments to remain current on new products, procedures, systems, and operational requirements.

Workflow Development & Process Improvement

Develop, review, document, and improve operational workflows to increase efficiency, accuracy, consistency, and scalability. Collect and share best practices across partner-office transitions and incorporate successful approaches into standard processes.

Project & Workstream Management

Lead assigned projects and workstreams by establishing timelines, coordinating stakeholders, tracking deliverables, and communicating progress. Ensure follow-up, accountability, and completion of responsibilities across internal and external stakeholders.

Service & Collaboration

Provide responsive, professional service to partner offices, advisors, staff, custodians, and internal stakeholders. Collaborate across departments to achieve transition goals and maintain service quality. Perform other duties as assigned.

Other Duties

Perform additional tasks, duties, and responsibilities as needed or assigned by leadership to support departmental and organizational objectives.

What You Need

• Bachelor’s degree in business administration, accounting, finance, or a related field preferred.
• FINRA securities licenses, such as Series 7 and/or Series 66, preferred.
• Minimum of 4 years of experience in financial services operations, advisor transitions, or account operations required.
• Experience serving as an operational subject matter expert or escalation resource and leading cross-functional projects or process improvements required.
• Advanced knowledge of transition operations, account-opening processes, and financial services operational workflows required.
• Strong knowledge of advisory custodian products, procedures, forms, and operational requirements required.
• Experience working with Charles Schwab, Fidelity, or Pershing preferred.
• Proficiency with Salesforce, DocuSign, and related operational platforms required.
• Strong project-management, organizational, prioritization, and follow-through skills, including the ability to manage multiple assignments and changing deadlines, required.
• Strong analytical, critical-thinking, and problem-solving skills, including the ability to assess complex issues and develop practical solutions, required.
• Strong written and verbal communication skills, including the ability to explain complex operational matters to advisors, staff, and internal stakeholders, required.
• Ability to coach, mentor, and serve as a resource to less-experienced team members required.
• Ability to identify process gaps and develop improvements that increase accuracy, efficiency, and consistency required.
• Ability to work independently, exercise sound judgment, and collaborate effectively across departments required.
• Ability to maintain accuracy, attention to detail, and service quality under pressure required.
• Ability to learn and adapt to new software, systems, products, and operational requirements required.

EEO Statement

In exchange for your expertise, we offer a base salary, bonus potential, 401(k) plus matching, health benefits, and a great working environment. This is your chance to play a key role in the continued success of our company. Our culture is fast-paced, collaborative, innovative, and focused on healthy living. Carson strives to promote the health and wellness of its stakeholders by maintaining a tobacco-free workplace. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability, protected veteran status, sexual orientation, age or any other characteristic protected by law.

The total rewards expected for this role include: Starting annual base salary between $67,500 - 80,000. Variable compensation potential (Bonus and/or commissions) Competitive benefits including 401(k) with company contribution, PTO, Parental Leave, Medical, Dental, Vision, Health Savings Accounts, Flexible Spending Accounts, Life and AD&D Insurance, Short and Long-Term Disability, Work/Life Benefits and Holistic Wellbeing Programs.