Location:

Pembroke Pines, Florida

At Memorial, we are dedicated to improving the health, well-being and, most of all, quality of life for the people entrusted to our care. An unwavering commitment to our service vision is what makes the difference. It is the foundation of The Memorial Experience.

Summary:

The Volunteer Services Specialist serves as the facility-level owner of the volunteer services program and is responsible for developing and executing volunteer workforce strategy for the assigned facility. This role exercises independent judgment to align volunteer services with facility operations, patient experience priorities, and safety standards, while partnering closely with hospital leadership, clinical departments, Human Resources, and community organizations.

Responsibilities:

• Represents Volunteer Services in facility and departmental forums to provide program updates, communicate enhancements, and ensure alignment with operational priorities.
• Designs and leads the facility volunteer recognition and retention strategy, including major annual appreciation events and ongoing engagement initiatives, to sustain volunteer satisfaction, retention, and program continuity.
• Responsible for facility-level volunteer program analytics and data integrity, leveraging Press Ganey survey data, Workday, and TASS to monitor performance, identify trends, and develop regular KPI reports (including onboarding volume, volunteer terminations, service-hour trends, and exit survey insights).
• Translates insights into actionable recommendations that address program gaps and strengthen volunteer engagement, retention, operational efficiency, and overall service quality.
• Owns the end-to-end volunteer lifecycle strategy for the assigned facility, including recruitment planning, selection, onboarding, and placement optimization, ensuring consistent coverage, quality, and alignment with departmental and patient-facing needs.
• Serves as the primary facility-level consultant to department leaders on volunteer role design, assessing operational needs, risk considerations, and patient experience goals to develop appropriately scoped, safe, and compliant volunteer assignments.
• Conducts ongoing rounding and formal assessments with volunteers and departmental leaders to evaluate effectiveness of placements, make real-time placement and role adjustments, and ensure continued alignment with facility operational needs and volunteer capabilities.
• Holds accountability for volunteer performance management, engagement, and issue resolution, exercising discretion to address concerns, implement corrective actions, and escalate risks that may impact operations, patient experience, or compliance.

Competencies:

ACCOUNTABILITY, CUSTOMER SERVICE, DEVELOPS RELATIONSHIPS, EFFECTIVE COMMUNICATION, ORGANIZATION SKILLS, PROBLEM SOLVING, RESPONDING TO CHANGE, STANDARDS OF BEHAVIOR, TEAM WORK

Education and Certification Requirements:

Associates (Required)

Additional Job Information:

Complexity of Work: Requires excellent communication, critical thinking, and presentation skills to influence diverse stakeholders, including clinical leaders, operational teams, volunteers, and community partners. The role regularly exercises independent judgment to balance competing priorities, assess risk, interpret data, and make decisions that impact facility operations, volunteer safety, and patient experience. Work involves navigating ambiguity, managing sensitive issues, and applying sound judgment within established enterprise frameworks and policies Required Work Experience: Two (2) years of related experience. Experience in recruiting, screening, and training preferred. Other Information: Associate's degree or equivalent combination of education and experience.

Working Conditions and Physical Requirements:

Bending and Stooping = 60%
Climbing = 40%
Keyboard Entry = 60%
Kneeling = 40%
Lifting/Carrying Patients 35 Pounds or Greater = 0%
Lifting or Carrying 0 - 25 lbs Non-Patient = 60%
Lifting or Carrying 2501 lbs - 75 lbs Non-Patient = 40%
Lifting or Carrying > 75 lbs Non-Patient = 20%
Pushing or Pulling 0 - 25 lbs Non-Patient = 60%
Pushing or Pulling 26 - 75 lbs Non-Patient = 40%
Pushing or Pulling > 75 lbs Non-Patient = 20%
Reaching = 60%
Repetitive Movement Foot/Leg = 0%
Repetitive Movement Hand/Arm = 60%
Running = 40%
Sitting = 60%
Squatting = 40%
Standing = 60%
Walking = 60%
Audible Speech = 60%
Hearing Acuity = 60%
Smelling Acuity = 20%
Taste Discrimination = 0%
Depth Perception = 60%
Distinguish Color = 60%
Seeing - Far = 60%
Seeing - Near = 60%
Bio hazardous Waste = 20%
Biological Hazards - Respiratory = 0%
Biological Hazards - Skin or Ingestion = 0%
Blood and/or Bodily Fluids = 20%
Communicable Diseases and/or Pathogens = 20%
Asbestos = 0%
Cytotoxic Chemicals = 0%
Dust = 40%
Gas/Vapors/Fumes = 20%
Hazardous Chemicals = 20%
Hazardous Medication = 0%
Latex = 0%
Computer Monitor = 60%
Domestic Animals = 40%
Extreme Heat/Cold = 0%
Fire Risk = 0%
Hazardous Noise = 0%
Heating Devices = 0%
Hypoxia = 0%
Laser/High Intensity Lights = 0%
Magnetic Fields = 0%
Moving Mechanical Parts = 40%
Needles/Sharp Objects = 0%
Potential Electric Shock = 40%
Potential for Physical Assault = 20%
Radiation = 0%
Sudden Decompression During Flights = 0%
Unprotected Heights = 0%
Wet or Slippery Surfaces = 40%
Bending and Stooping = 20%
Climbing = 0%
Keyboard Entry = 80%
Kneeling = 20%
Lifting/Carrying Patients 35 Pounds or Greater = 0%
Lifting or Carrying 0 - 25 lbs Non-Patient = 40%
Lifting or Carrying 2501 lbs - 75 lbs Non-Patient = 0%
Lifting or Carrying > 75 lbs Non-Patient = 0%
Pushing or Pulling 0 - 25 lbs Non-Patient = 0%
Pushing or Pulling 26 - 75 lbs Non-Patient = 0%
Pushing or Pulling > 75 lbs Non-Patient = 0%
Reaching = 20%
Repetitive Movement Foot/Leg = 20%
Repetitive Movement Hand/Arm = 60%
Running = 0%
Sitting = 60%
Squatting = 20%
Standing = 40%
Walking = 40%
Audible Speech = 80%
Hearing Acuity = 80%
Smelling Acuity = 20%
Taste Discrimination = 0%
Depth Perception = 20%
Distinguish Color = 40%
Seeing - Far = 40%
Seeing - Near = 80%
Bio hazardous Waste = 20%
Biological Hazards - Respiratory = 20%
Biological Hazards - Skin or Ingestion = 20%
Blood and/or Bodily Fluids = 20%
Communicable Diseases and/or Pathogens = 20%
Asbestos = 0%
Cytotoxic Chemicals = 0%
Dust = 20%
Gas/Vapors/Fumes = 20%
Hazardous Chemicals = 20%
Hazardous Medication = 20%
Latex = 20%
Computer Monitor = 80%
Domestic Animals = 20%
Extreme Heat/Cold = 0%
Fire Risk = 20%
Hazardous Noise = 20%
Heating Devices = 20%
Hypoxia = 0%
Laser/High Intensity Lights = 0%
Magnetic Fields = 20%
Moving Mechanical Parts = 20%
Needles/Sharp Objects = 20%
Potential Electric Shock = 20%
Potential for Physical Assault = 0%
Radiation = 0%
Sudden Decompression During Flights = 0%
Unprotected Heights = 0%
Wet or Slippery Surfaces = 20%

Shift:

Primarily for office workers - not eligible for shift differential

Disclaimer:

This job description is not intended, nor should it be construed to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended to indicate the general nature and level of work performed by employees within this classification.

Wages shown on independent job boards reflect market averages, not specific to any employer. We encourage candidates to talk to their Memorial Healthcare System recruiter to discuss actual pay rates, during the hiring process.

Memorial Healthcare System is proud to be an equal opportunity employer committed to workplace diversity.

Memorial Healthcare System recruits, hires and promotes qualified candidates for employment opportunities without regard to race, color, age, religion, gender, sexual orientation, national origin, veteran status, disability, genetic information, or any factor prohibited by law.

We are proud to offer Veteran’s Preference to former military, reservists and military spouses (including widows and widowers). You must indicate your status on your application to take advantage of this program.

Employment is subject to post offer, pre-placement assessment, including drug testing.

If you need reasonable accommodation during the application process, please call 954-276-8340 (M-F, 8am-5pm) or email TalentAcquisitionCenter@mhs.net