Specialist - contact center

The Specialist – Contact Center will be responsible for over the phone servicing inquiries/requests and research. This is a fast paced and dynamic environment where multitasking, problem solving, and communication will be key to our success. The room for learning and growth in Contact Center allows you to move to other areas of the financial industry armed with real life experience.

• Provide quality customer service while answering calls from customers, internal associates and third party inquiries.
• Knowledgeable on deposit products and services, providing solutions depending on client needs.
• Assist with online/mobile banking services and issues.
• Awareness of irregular transactions and reporting suspicious/unusual activities to appropriate areas.
• Understanding of regulatory compliance including BSA, fraud and loss prevention and adherence to Bank of Hope’s policies and procedures.
• Adherence to schedule and quantitative/qualitative goals.
• Other job-related duties as assigned.

Job Qualifications/Requirements

Education/Credentials

• Minimum Education Level: High School Diploma

Prior Experience

• Required: 1-3 years

Technical Skills

• Language requirements: English and Korean preferred
• Computer/software skills: intermediate computer and MS Office experience; mobile device experience preferred.
• Communication skills: excellent written and oral communication, active listening skills, show sympathy/empathy, ability to communicate effectively and project a professional image.
• Teamwork skills: open to feedback, not afraid to ask for help, collaborate and help teammates.
• Critical thinking skills: able to multitask, think outside the box and use analysis/logic to find solutions.
• Resilience: able to adapt to change and thrive in high leverage scenarios
• Preferred: previous customer service, call center and/or banking experience

Salary Information

The salary range for this full-time position is $20.67 - $22.60 hourly + bonus + benefits. Salary ranges are determined based on qualifications, level, and location. Exact compensation may vary based on your skills and experience.

Bank of Hope is an equal employment opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, genetic information, national or ethnic origin, disability, marital status, veteran status or any other basis protected by federal, state, or local law.