Position Title: Special Events Attendant Lead

Reports To: Guest Services Manager

Department: Guest Services

Status: Non-Exempt, Seasonal

I. SUMMARY

Under the supervision of the Guest Services Manager, the Special Events Attendant Lead is primarily responsible for providing exceptional services to the visiting public and for activities associated with maintaining a friendly, secure, and informative environment during the Garden of Lights event. This role assists Guest Services Attendant I staff with ticketing sales, general information inquiries, and overrides; coordinates daily staff breaks and/or lunches; completes daily deposits; assists with event opening and closing; and provides leadership and support to ensure smooth event operations.

II. ESSENTIAL JOB FUNCTIONS

• Serve as the first contact for event guests, providing an excellent customer service experience.
• Engage guests throughout the Seasonal event, offering assistance, answering questions, and giving directions.
• Greet visitors, collect entry fees accordingly, and maintain accurate visitor counts.
• Provide information to the public regarding the interpretation of the events displays, facilities, and exhibitions.
• Monitor activities within the event to ensure the safety of guests, displays, and plants.
• Manage a cash drawer, count and reconcile money, and ensure that other staff are accurately opening and reconciling register drawers.
• Accurately process merchandise and ticket sales through the point-of-sale system.
• Assist Guest Services Attendant I staff in register sale overrides, voids, and returns.
• Coordinate daily staff breaks, lunches, and assist with opening and closing duties for the event.
• Maintain a clean and orderly ticketing and event area.
• Support answering event and park telephone lines, providing information and referring calls as appropriate.
• Inspect park and retail buildings (doors, windows, alarm systems, safes, exhibit areas, restrooms, lighting, etc.) to ensure security, cleanliness, and order.
• Assist with set up/takedown of tables, chairs, and other event support needs.
• Assist Guest Services staff in troubleshooting/fixing any issues.
• Account for daily deposits.
• Work outdoors in varying weather conditions during event operations.
• Other duties as assigned.

Requirements

I. EDUCATION AND EXPERIENCE

• Minimum of one (1) year of experience working with the public in a customer service environment.
• Experience supervising or leading staff preferred.
• Experience working with point-of-sale cash register systems or comfortable working in a computer environment is desirable.

I. KNOWLEDGE, SKILLS AND ABILITIES

• Professional, outgoing communicator.
• Able to greet and communicate effectively with staff, volunteers, and guests of all ages.
• Demonstrated leadership skills, including the ability to direct and support staff in daily operations.
• Able to multi-task, such as engaging with guests while overseeing store or exhibit displays.
• Able to observe, recognize, and act to correct potentially hazardous situations.
• Must be able to work flexible hours, including weekends and holidays.
• Must be able to work outdoors in varying weather conditions.

INSTITUTIONAL RESPONSIBILITIES

All staff members play an important role in supporting and advancing the Turtle Bay’s mission and vision for our role in the community. As such, we seek candidates who will share our path to:

• Support the park’s mission to inspire wonder, exploration and appreciation of our world, and share our vision of TBEP as a vibrant gathering place where our community is strengthened through education, cultural engagement and economic growth.
• Uphold our core values in one’s day-to-day work including playfulness, real-world experiences, interdisciplinary learning, community, lifelong learning, integrity, and sustainability.
• Contribute to a positive organizational culture based on respect, cooperation, professionalism and teamwork, as we strive together to achieve our mission and vision.

Physical Activities

N - Never 0% O - Occasionally 1-32% F - Frequently 33-65% C - Constantly 66-100%

• Standing - F
• Walking - F
• Sitting - F
• Talking, Hearing - C
• Feeling, Fingering, Grasping - C
• Climbing, Balancing - O
• Crouching, Crawling, Kneeling - O
• Reaching with Hands and Arms - F
• Tasting, Smelling - N

Weight Requirements

N - Never 0% O - Occasionally 1-32% F - Frequently 33-65% C - Constantly 66-100%

• Up to 10 pounds - F
• Up to 50 pounds - O
• Up to 100 pounds - O
• More than 100 pounds - N

Vision Requirements

N - Never 0% O - Occasionally 1-32% F - Frequently 33-65% C - Constantly 66-100%

• Looking at CRT - C
• Color Vision (identify and distinguish colors) - O
• Peripheral, Depth Perception - O
• Ability to Adjust Focus - O

Environmental Conditions

N - Never 0% O - Occasionally 1-32% F - Frequently 33-65% C - Constantly 66-100%

• Blood, Body Fluid - O
• Toxic Chemicals - O
• Moving Parts - O
• Electrical Shock Risk - O
• Explosives - N
• Fumes - N
• Extreme Cold (non-weather) - N
• Extreme Heat (non-weather) - N
• Severe Hot Weather - F
• Severe Cold Weather - O

Noise Levels

___ Very Quiet (Example: Forest trail, isolation booth for hearing test) Quiet (Example: Library, private office) Moderate Noise (Example: business office with typewriters/printers, light traffic) __x__ Loud Noise (Example: Metal can manufacturing, large earth moving equipment) __x__ Very Loud Noise (Example: Jack hammer work, front row rock concert)