Job Requirements

Overview

The Software Project Manager leads enterprise technology projects and application administration for Louisiana Economic Development (LED). This position serves as the primary project manager and system administrator for LED’s Salesforce platform and supports other enterprise applications. The role works across business areas, Information Systems, vendors, and implementation partners to improve technology solutions, streamline business processes, maintain data quality, and support LED’s operational and strategic goals.

Work Experience

Key Responsibilities

• Lead enterprise application projects, including planning, requirements gathering, configuration, testing, implementation, deployment, and ongoing improvements.
• Serve as the primary Salesforce System Administrator, managing users, permissions, security roles, workflows, automation, reports, dashboards, data quality, documentation, and system enhancements.
• Manage project plans, timelines, risks, issues, dependencies, vendor deliverables, and implementation activities.
• Gather and translate business requirements into effective system solutions and recommend improvements to workflows and business processes.
• Administer and support Salesforce and other LED enterprise applications, including SBITS and Veterans First, while serving as backup administrator for FastLane.
• Coordinate data migration, mapping, cleansing, validation, reconciliation, testing, and system integrations.
• Troubleshoot application issues and coordinate complex technical resolutions with Information Systems staff, vendors, and implementation partners.
• Develop system training, procedures, documentation, and user guidance to support adoption and organizational change.
• Create reports, dashboards, and data analyses to support program performance, operations, leadership decisions, audits, and technology planning.
• Support system modernization, digital transformation, compliance reviews, technology standards, and other special projects.

Minimum Qualifications

• Bachelor's degree in business administration, information systems, computer science, public administration, or a related field.
• Five (5) years of professional experience administering and/or supporting enterprise technology systems, business applications, technology project management, systems implementation, business analysis, application administration, or related functions.
• Demonstrated experience coordinating technology-related projects, including requirements gathering, stakeholder engagement, implementation planning, testing, and system or business process improvements.
• Experience supporting CRM systems or comparable enterprise platforms, including user administration, workflows, access controls, security roles, reporting, or data quality management.
• Experience developing reports, dashboards, datasets, or other analytical products supporting program management, performance measurement, operational analysis, or leadership decision-making.
• Demonstrated ability to communicate effectively with technical and non-technical stakeholders and coordinate activities among program staff, Information Systems teams, vendors, implementation partners, and external stakeholders.

Preferred Skills & Experience

• Hands-on Salesforce administration and implementation experience.
• Experience with business process mapping, workflow optimization, user acceptance testing, change management, and application lifecycle management.
• Knowledge of Salesforce Flow, Agentforce, automation, and AI capabilities.
• Salesforce, PMP, Agile, Scrum, or related certifications are a plus.
• Tableau and/or Power BI experience is a plus.