Software application systems administrator

The Department of Academic Information Technology is accepting applications for its Academic Information Technology position.

Examples of Duties

• Administer, configure, and maintain Canvas LMS, Ellucian Banner SaaS integrations, and related instructional technology applications.
• Manage SIS/LMS integrations, middle-ware, APIs, LTI tools, data feeds, SIS imports, and authentication processes.
• Monitor automated processes for student enrollment, course provisioning, user provisioning, and data synchronization between Banner SaaS and Canvas.
• Troubleshoot application issues, integration errors, data synchronization problems, and user access concerns.
• Coordinate system upgrades, patches, configuration changes, testing, and validation for Canvas, Banner SaaS integrations, and related technologies.
• Provide technical support, training, and guidance to faculty, staff, and students, including development of instructional videos, guides, FAQs, and documentation.
• Support data governance, FERPA compliance, information security, institutional policies, and disaster recovery/business continuity planning.
• Collaborate with IT teams, vendors, faculty, staff, and students to resolve issues, maintain system documentation, and support institutional technology needs.

Typical Qualifications

• Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field; equivalent combination of education and experience may be considered.
• 2-4 years of experience administering and supporting enterprise applications.
• Experience working with Banner SaaS, ILP, Canvas application integrations, data exchange, and enterprise systems.
• Strong organizational skills with the ability to manage multiple projects, priorities, and support requests.
• Strong verbal and written communication skills.
• Ability to troubleshoot technical issues with Banner SaaS, ILP, Canvas, identify root causes, and communicate solutions clearly to technical and non-technical audiences.