Social Worker/Case Manager II

Job Description

Department: Community Services

Category: Regular Full Time

Reports to: CS Director

Hours of Work: 40 Hours

JFC: P504

FLSA Status: Non-Exempt

Date Approved: 09/01/2023

Summary

This position is responsible for assessing, planning, implementing, monitoring, and evaluating actions required to meet the consumer’s needs.

Job Duties

• Assesses consumer needs based on their needs, limitations, and desires.
• Develops a case plan with the consumer.
• Maintains constant communication with the consumer.
• Maintains consumer’s confidence and protects operations by keeping information confidential.
• Coordinates and provides services that are client centered.
• Provides trauma-informed, culturally competent holistic services to victims.
• Develops and maintains client case records.
• Handles case assignments, drafts service a plan, reviews case progress and determines case closure.
• Works with consumers and appropriate community agencies to coordinate and facilitate services for consumers.
• Assists consumers in making informed decisions by acting as their advocate.
• Attends court proceedings, if necessary.
• Actively participates in team review of records and cases.
• Follows policies and procedures, participates in quality reviews, reporting needed changes.
• Provides information to the public regarding the program.
• Provides case management/file documentation for individual caseload and submits biweekly and quarterly reports in a timely manner.
• Provides outreach and support services, i.e., mobile advocacy.
• Develops professional relationships with other Federal, State, and Tribal agencies, in order to develop resources for consumers.
• Performs other duties as assigned.

Necessary Knowledge, Skills, and Ability

• Knowledge of health, social services, legal issues, and other general/local services throughout the Fairbanks area.
• Ability to learn and apply program/agency operating policies and procedures.
• Ability to report to work in a timely manner.
• Ability to operate computers utilizing a variety of computer software and ability to type. Ability to complete digital and paper forms accurately.
• Understanding and sensitivity to diverse cultures and lifestyles, and ability to work effectively with Alaska Native populations.
• Skill in managing multiple priorities and tasks concurrently and meet deadlines.
• Skill in oral and written communication.
• Skill in establishing and maintaining cooperative and respectful working relationships with children, parents, supervisors, and other employees.
• Ability to work independently as well as with teams.
• Ability to effectively present instruction, and/or information to individuals, staff, administrators, and the public.

Minimum Qualifications (Education & Experience)

• Bachelor’s Degree in Social Work
• Minimum 2 years of work experience in case management OR
• Minimum 2 years of direct service to the targeted population or similar experience
• Strong understanding and sensitivity to diverse cultures and lifestyles, with demonstrated experience working effectively with Alaska Native population.

Preferred Qualifications (Education & Experience)

• Master’s Degree in Social Work

Working Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work is generally sedentary, requiring routine walking, standing, bending, and carrying of items weighing less than 25 lbs. Most work is performed in an office setting with a wide variety of people with differing functions, personalities, and abilities. The office is a non-smoking facility with outside smoking areas. The work requires local travel between various program components of FNA which may involve exposure to extreme weather conditions. Works in an environment where protection of consumer confidentiality is essential. The work may require crisis intervention with troubled consumers, which may put the incumbent at risk of physical violence. Personal Protective Equipment will be provided where/when needed.

Specifications

Supervision Received:

Position receives direct supervision from immediate supervisor; however, incumbent is expected to effectively perform day-to-day activity as denoted within job description. Work will be monitored through weekly meetings, monthly reports, and regular communication with your supervisor. General guidelines for operations are based on program requirements and the general policies and procedures of FNA.

Supervision Exercised:

No supervision requirements for this position.

Position Impact:

Impact at the program level is high. The program’s level of compliance with program standards is directly affected by the effective performance of duties, especially as they relate to providing program services.

Contacts:

Contacts may include, and not limited to, volunteers, organizational staff, consumers, and outside agencies.

Acknowledgment Statement

This Job Description describes the essential functions and qualifications. It is not an exhaustive statement of all the duties, responsibilities, or qualifications of the job; and management has the exclusive right to alter this job description at any time without notice. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, job-related duties. This document is not intended to exclude modifications consistent with providing reasonable accommodation for a disability.

This position will (or may) require you to frequently (or incidentally) drive your personal vehicle for FNA business. Per FNA’s automotive insurance policy, in order to drive a FNA-owned vehicle, an individual must be at least 21 years of age. In order to drive a FNA-owned vehicle with consumers in the vehicle, an individual must be at least 25 years of age. No employee may transport a FNA consumer in a personal vehicle.

Continued employment status will be contingent upon satisfactory completion of a criminal background investigation and the pre-employment drug testing process. Where required, continued employment status (post job offer) will be contingent upon employee providing certification of annual tuberculosis (TB) screening and medical certification that employee does not, because of infectious or communicable disease, pose a direct threat or significant risk to the health and safety of program participants or others in the workplace.

Notice: All employment at the Fairbanks Native Association (FNA) is “at will.” This means the employee or FNA may terminate employment at any time and for any reason. Unless specified in writing, no duration of employment is expressed or implied for this position.