ServiceNow IT Operations Management Architect

Job ID: 2618295

Location: Washington, DC, United States

Date Posted: Oct 23, 2026

Category: Engineering and Sciences

Subcategory: Solutions Architect

Schedule: Full-Time

Shift: Day Job

Travel: No

Minimum Clearance Required: None

Clearance Level Must Be Able to Obtain: Public Trust

Potential for Remote Work: Remote

Benefits: Click here

Job Description

We are seeking a senior ServiceNow IT Operations Management Architect to serve as the technical authority behind a large-scale federal IT infrastructure services program. This is a hands-on, architecture-focused individual-contributor role responsible for designing and delivering the program's Configuration Management Database (CMDB), Discovery and Service Mapping, and AIOps-driven Monitoring & Event Management capabilities.

Job Responsibilities:

• Architect and maintain an enterprise CMDB in ServiceNow, including scheduled Discovery, periodic configuration audits, and dashboard reporting of data inconsistencies.
• Lead Service Mapping of mission-critical applications to their underlying infrastructure, establishing accurate configuration-item (CI) relationships that enable predictive and automated operations.
• Drive data migration from third-party discovery/dependency-mapping tools into ServiceNow, and establish Continuous Discovery and ongoing CMDB management.
• Sustain high CMDB accuracy at scale across tens of thousands of configuration items.
• Architect a ServiceNow Monitoring & Event Management (AIOps) platform, including event correlation, dynamic and predictive thresholds, and automated remediation workflows.
• Design and deliver integrations with Splunk and other enterprise monitoring tools, role-based operational dashboards, standard operating procedures, and readiness-review artifacts.
• Provide architectural support for the consolidation of network and security operations into a unified, AIOps-enabled operations center feeding centralized dashboards.
• Integrate security and infrastructure data sources into ServiceNow, including vulnerability-scan data (e.g., Nexpose) feeding vulnerability-management and risk workflows such as ticket generation, triage, and severity-based prioritization.
• Design integration patterns across Microsoft Azure (Entra ID, data pipelines), Splunk, dependency-mapping tools, and network emulation/test tooling.
• Lead automation and orchestration improvements and infrastructure event management in ServiceNow.
• Advise on and architect for an advanced automation and AI roadmap, including RPA/AI/ML capabilities, AI-powered virtual agents and natural-language interfaces, AI-enabled knowledge management, and AI-powered search.

Qualifications

Required:

• BS and 18 years overall experience (4 years experience in lieu of degree).
• 15+ years of enterprise IT architecture experience, with deep specialization in ServiceNow ITOM and CMDB strategy.
• Ability to obtain and maintain a public trust requiring U.S. Citizenship.
• Demonstrated expertise across Discovery, Service Mapping, Event Management, and Software Asset Management.
• Hands-on experience architecting AIOps / Event Management environments, including integrating ServiceNow with monitoring tools such as Splunk, SMARTS, or Dynatrace.
• Proven track record sustaining CMDB accuracy and managing large-scale CI inventories on enterprise or federal programs.
• Strong Microsoft Azure and AWS hybrid-cloud integration experience, including building ServiceNow catalogs aligned to cloud service delivery.
• Experience operating in federal or otherwise regulated environments, bridging mission needs, compliance constraints, and technical execution.
• Core disciplines in automation, orchestration, discovery, and event management.

Desired:

• Experience integrating vulnerability-management tooling (Nexpose or equivalent) into ServiceNow for risk-management workflows.
• Experience with AI-enabled service operations (e.g., ServiceNow with OpenAI / NLP virtual agents) and reference architectures that reduce mean time to resolution (MTTR).
• Background designing multi-year IT modernization roadmaps, service catalogs, automated provisioning, and chargeback models.
• ServiceNow certifications such as CIS–Discovery, CIS–Event Management, and CIS–ITOM/CMDB, and relevant AIOps credentials.
• Experience migrating from third-party discovery or dependency-mapping tools into ServiceNow.

Target salary range:

$160,001 - $200,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

Overview

SAIC accepts applications on an ongoing basis and there is no deadline. SAIC® is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives. We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.