Servicenow architect (customer service management) | w2 only.

ServiceNow CSM Architect Experience: 10+ Years Location: Minneapolis, MN. On-site.

Job Summary

We are seeking a highly experienced Lead ServiceNow Architect/Lead Developer with 10+ years of ServiceNow expertise to lead the design, implementation, and enhancement of enterprise ServiceNow solutions. The ideal candidate should have strong experience across CSM, HRSD, ITSM, Service Portal/Employee Center, ServiceNow Platform, and integrations.

Key Responsibilities

• Lead end-to-end ServiceNow solution design and implementation.
• Architect and deliver solutions across CSM, HRSD, ITSM, Service Catalog, Knowledge Management, and Service Portal/Employee Center.
• Drive platform governance, best practices, scalability, and performance optimization.
• Develop and support integrations using REST, IntegrationHub, MID Server, and third-party applications.
• Configure and customize ServiceNow using Flow Designer, UI Builder, Business Rules, Client Scripts, and App Engine.
• Collaborate with business stakeholders to translate requirements into scalable solutions.
• Mentor development teams and provide technical leadership.

Required Skills

• Strong expertise in CSM, HRSD, ITSM, Service Portal/Employee Center, CMDB, Discovery, and ITOM.
• Hands-on experience with Flow Designer, IntegrationHub, UI Builder, App Engine, Performance Analytics, Virtual Agent, and AI capabilities.
• Strong ServiceNow platform development skills including JavaScript, Glide APIs, ACLs, Business Rules, and Script Includes.
• Experience leading large-scale ServiceNow implementations and upgrades.

Preferred Certifications

• CSA, CAD CIS-ITSM, CIS-CSM, CIS-HRSD CTA or Certified Master Architect (preferred)

Primary Skills

• ServiceNow Platform, CSM, HRSD, ITSM, Service Portal, Employee Center, CMDB, Discovery, ITOM, IntegrationHub, Flow Designer, UI Builder, App Engine, Performance Analytics