Service support specialist

Our associates celebrate lives. We celebrate our associates.

This role provides exemplary customer service in all areas of helping client families following the loss of a loved one. A sense of urgency, empathy, attention to detail and strong communication skills are required to succeed and fulfill customer needs. The Specialist works closely with funeral directors and location managers to ensure all arrangements are initiated and completed.

JOB RESPONSIBILITIES

• Meets regularly with Funeral Director(s) to ensure customer needs are met
• Frequently communicates with families to coordinate activities
• Takes first calls and dispatches removal teams
• Collects vital information, files death certificates and insurance claims
• Schedules appointments for Funeral Directors
• Designs and prints memorials; creates, scans, and corrects arrangement documents
• Orders merchandise, flowers, urns
• Schedules services including coordinating with churches, cemeteries and staff
• Assists with setting up funeral/visitation areas and take down
• Assists during funeral services and events
• Assists with dressing, casketing and preparing the deceased for viewing
• Transport human remains to the Crematory facility
• Delivers ashes from Crematory to Funeral Home
• Assists with removals
• May be required to ensure company vehicles are clean and fueled, prior to and after services
• Adheres to all Company and Regulatory requirements
• Performs other administrative duties for the location when time permits

MINIMUM Requirements

Education

High School diploma or equivalent

Certification/License

Good driving record and valid driver’s license

Experience

2 years of experience in an office clerical or customer service capacity required

Experience working in a customer-focused and fast-paced professional environment required

Funeral industry experience preferred but not required

Knowledge, Skills and Abilities

• Strong knowledge of computers and software
• Above average communication skills
• High level of compassion and integrity
• Problem solving skills
• Ability to multi task and set priorities
• Ability to maintain confidentiality
• Ability to work beyond standard business hours including weekends
• Detail oriented
• Professional team player
• Pro-actively seeks out tasks
• Motivated, enthusiastic work ethic

Work CONDITIONS

Work Environment

Mostly works indoors during all seasons and weather conditions

Occasional work outdoors

Limited amount of local and/or multiple location traveling required

Professional dress is required when in contact with families

Work Postures

Sitting continuously for many hours per day, up to 6 hours per day

Occasional periods of time standing, up to 3 hours per day

Climbing stairs to access buildings

Physical Demands

Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage

Ability to lift up to 20 pounds

Work Hours

Working beyond “standard” business hours as the need arises

Postal Code: 30906

Category (Portal Searching): Operations

Job Location: US-GA - Augusta