Service manager

Job Details

Job Location: Riverside, CA 92504

Position Type: Full Time

Salary Range: $70,304.00 - $325,326.00 Base+Commission/year

About Us

Hyundai Service Manager Riverside Metro Auto Group – Riverside, CA Full-Time Riverside Metro Auto Group is seeking a motivated Hyundai Service Manager to lead our Hyundai Service Department. We are looking for a strong automotive professional who understands that a successful service department is built around people, processes, accountability, customer satisfaction, and profitability. While Hyundai experience is preferred, it is not required. We are willing to train and develop the right individual who demonstrates strong leadership, work ethic, automotive knowledge, and a genuine desire to grow. This is an excellent opportunity for someone who is ready to take ownership of an operation, develop a team, and make an impact.

The Opportunity

At Riverside Metro Auto Group, we are looking for more than someone to simply manage the day-to-day operation. We want a leader who will take ownership, develop the people around them, identify opportunities, and drive measurable results. If you are already an experienced Service Manager, we want to hear from you. If you are a strong automotive professional who is ready for the next step in your career, we want to hear from you as well. Hyundai experience is a plus, but attitude, leadership ability, work ethic, and the desire to grow matter to us. We are prepared to invest in and develop the right person. If you're ready for an opportunity to grow with Riverside Metro Auto Group, apply today and let's start a conversation. Riverside Metro Auto Group is an Equal Opportunity Employer.

What You'll Be Responsible For

• Lead, coach, and develop Service Advisors, Technicians, and support staff
• Drive department performance in labor sales, gross profit, hours per RO, technician productivity, and efficiency
• Improve and maintain strong CSI and customer retention
• Manage the daily service drive and shop workflow
• Establish clear performance expectations and hold the team accountable
• Recruit, train, motivate, and retain high-performing employees
• Monitor departmental KPIs and implement action plans when opportunities are identified
• Ensure compliance with Hyundai warranty policies, procedures, and manufacturer standards
• Work closely with the Parts Department and other dealership departments to improve overall Fixed Operations performance
• Handle escalated customer concerns professionally and effectively
• Maintain a culture focused on teamwork, communication, urgency, accountability, and continuous improvement

Qualifications

What We're Looking For

• We are looking for a strong automotive professional who understands that a successful service department is built around people, processes, accountability, customer satisfaction, and profitability.
• Automotive dealership service experience
• Service management or leadership experience preferred
• Hyundai experience preferred, but not required
• We are willing to train and develop the right person
• Strong leadership skills with the ability to coach, motivate, and develop people
• Understanding of dealership Fixed Operations KPIs
• Strong customer service and problem-solving skills
• Excellent communication and organizational skills
• A positive, hands-on leadership approach
• Desire to learn, grow, and take on greater responsibility
• Ability to perform effectively in a fast-paced dealership environment