Service Manager

Location: Jupiter, FL (On-site)

Reports to: General Manager

Type: Full-time | Leadership Role | High-Ownership Position

Sector: Residential HVAC / Home Services

About The Company

The company is an established residential home-services organization with deep roots in the South Florida market and a strong focus on continued growth. The business operates in a structured, high-accountability environment built around open communication, trust, and clear expectations. Team members are empowered to own their responsibilities, ask for help when needed, and solve problems at the appropriate level.

The Opportunity

This is not a role for someone who simply wants to be the best technician in the building. We’re looking for a leader who understands the trades, knows what technicians face in the field, and can use that experience to coach people, enforce processes, and drive departmental performance. You’ll lead a team of approximately 12 technicians while owning the day-to-day performance of the Service and Maintenance department. The right person will be able to quickly assess what needs attention, prioritize competing demands, and execute without waiting to be told what to do.

What You’ll Do

• Lead & Develop the Service Team: Manage, coach, mentor, and develop Service and Maintenance Technicians to deliver quality, timely, and profitable work. Conduct regular 1:1s, performance reviews, personal check-ins, training sessions, and ride-alongs. Set clear expectations and hold technicians accountable for both performance and process adherence.
• Own Department Performance: Take ownership of the Service and Maintenance department’s successes and failures. Understand the department’s key revenue drivers, including conversion rate, average ticket, service opportunities, memberships, and replacement turnover.
• Drive Revenue: Own departmental revenue performance and help technicians consistently achieve established goals.

How Success Will Be Measured

You’ll have clear performance expectations and measurable KPIs, including: Revenue, Conversion rate, Average ticket, Number of opportunities, Membership conversion, Replacement turnover rate, Callback rate, Direct labor margin.

You’d Be a Great Fit If You Have:

• Approximately 5+ years of relevant experience in HVAC or a closely related mechanical trade.
• Practical field experience and an understanding of what it takes to successfully run service calls.
• Leadership experience managing, coaching, or developing field technicians.
• A track record of holding teams accountable to revenue and performance goals.
• Strong communication skills across technicians, customers, dispatchers, and leadership.

Bonus Points For:

• Previous experience as an HVAC Service Manager or similar field-service leader.
• Hands-on experience earlier in your career as a Service Technician.
• Experience with ServiceTitan.

Why Join Us

This is an opportunity to take meaningful ownership of an established service department and directly influence its performance. You’ll inherit an existing team, established systems, defined processes, and measurable performance expectations — but you’ll be trusted to lead.