Service manager

This position oversees the Service department’s records, personnel, equipment, inventory, and budget. Will perform the following tasks in a way that reflects H&R Agri-Power’s mission to provide quality products/service at a fair price to afford a reasonable return on assets.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Collaborate with Service Coordinator to develop, implement and maintain effective processes within the department to ensure it continues to operate efficiently, remains profitable, and all customer expectations are met.
• Retrieve incoming work orders and assign to appropriate service technician by coordinating skill levels with customer repair needs.
• Oversee that all internal and external equipment repairs and/or maintenance performed adheres to company and brand specific procedures.
• Maintain and facilitate a safe work environment and ensure that all personnel are following company and government safety regulations while performing their job.
• Review and maintain all repair orders for accuracy and completeness prior to customer billing.
• Manage items leaving the Parts department, check for appropriate billing and all returns and cores from service are handled properly.
• Facilitate technician’s and customer’s availability to schedule field and shop repairs and/or maintenance to guarantee all work is done in a timely manner and maintain customer satisfaction.
• Help determine appropriate charges for materials and labor for each customer or internal account.
• Identify, analyze, and comprehend schematics, charts, and mechanical/technical procedures.
• Assist in submitting all service warranties by indicated time to receive maximum credit allotted.
• Inspects all interdepartmental equipment, tools, and vehicles to verify they are operating at 100%.
• Maintain open and clear lines of communication with other department heads to aid in creating one cohesive, efficient, and high-achieving team.
• Manage department budget in a responsible and advantageous manner.
• Attend all training as assigned and maintain the highest levels of knowledge of changing practices and standards, equipment, and parts.

Requirements

EXPERIENCE/EDUCATION REQUIREMENTS:

• 5+ years of management experience.
• 7+ years of experience operating or repairing heavy equipment.
• 3+ years’ experience in customer service.
• In-depth experience utilizing multiple computer data bases, Outlook, and Excel.
• Experience managing departmental budgets, equipment, and with financial principles as applied to a Service department a plus.
• Agriculture background a plus, but not required.
• High School Diploma or Equivalent.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Individual must be able to maintain a high degree of professionalism and courtesies while interacting with customers.
• Willing and able to operate in and promote a customer and team driven environment.
• Possess an ability to lead others productively and encourage motivation in team members.
• Efficient multi-tasker
• Has a positive attitude
• Communicates clearly and concisely one-on-one or within a group.
• Ability to read, comprehend and interpret internal reports.
• Possess first-rate customer service skills and lead as an example for your team.
• Solves problems using logical and critical thinking.
• Must be competent and able to set work priorities and work independently.
• Able to satisfactorily carry-out written and verbal directions.
• Computer skills
• Acquired mechanical and technical knowledge.
• Must have a valid driver’s license with a clean driving record.

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee or with reasonable accommodation to successfully perform the essential functions of this job.

• Ability to move around the dealership building and grounds without assistance.
• Ability to repeatedly bend, crouch, kneel, stand, reach, grasp, strain, crawl, walk or climb.
• Ability to climb in, out of and under equipment.
• Ability to operate all equipment and tools in a safe and proper manner.
• Ability to lift 10 pounds on a normal basis, lift 25 pounds frequently and seldomly lift up to 75 pounds.
• Possess a visual acuity that will allow you to see small cracks, holes, and parts.
• Ability to work in a non-climate-controlled environment or outside in inclement weather.