Service Manager

Vito Rinaldi Chevrolet is seeking a dedicated and experienced Service Manager to lead our service department in Shenandoah, PA. The ideal candidate will be responsible for overseeing daily operations, ensuring exceptional customer service, and maintaining efficient workflow within the service team. This role requires strong leadership skills, technical knowledge, and a commitment to quality and customer satisfaction.

RESPONSIBILITIES

• Manage day-to-day operations of the service department to ensure smooth and efficient service delivery.
• Supervise, train, and motivate service technicians and staff to maintain high performance and quality standards.
• Review the distribution of daily workflow between technicians.
• Understand and ensure compliance with manufacturer warranty and policy procedures.
• Provide concierge support for all owner inquiries, whether via phone or in person, to ensure the customer does not get mishandled. Handle any customer complaints immediately.
• Communicate effectively with customers to understand their needs, provide updates, and ensure excellent service experience.
• Coordinate service schedules, manage workflow, and ensure all repairs and maintenance are completed promptly.
• Maintain compliance with company policies, safety regulations, and industry standards.
• Monitor service department performance metrics and implement improvements where necessary.
• Work with our experienced Parts Manager to strategically order parts and supplies as needed.

REQUIREMENTS

• Proven experience as a Service Manager or in a similar supervisory role within the automotive service industry.
• Strong leadership and team management skills.
• Hire, train, motivate, counsel and monitor service department staff.
• Facilitate training programs offered by the manufacturer and company ensuring a culture of continuous improvement.
• Excellent communication and customer service abilities.
• In-depth knowledge of automotive repair services and maintenance processes.
• Professional, well-groomed personal appearance.
• Clean driving record.
• Willing to submit to a pre-employment background check & drug screen.

BENEFITS

• Competitive annual salary plus performance incentives and bonuses.
• Health, dental, and vision insurance options.
• Paid time off and holidays.
• Opportunities for professional growth and development.
• Supportive and dynamic work environment.
• Employee vehicle purchase plans.
• Discounts on parts and services.
• Life insurance and long-term disability options.
• Paid Manufacturer training and associate development.
• A starting salary guarantee.

ABOUT THE COMPANY

Vito Rinaldi Chevrolet, established in 1967 in Shenandoah, Pennsylvania is fully committed to providing outstanding automotive sales and service to our community. We pride ourselves on our customer-first approach, quality workmanship, and integrity. Join our team and be a part of a trusted organization that values its employees and customers alike.

Building relationship, not selling cars and trucks, is our first priority. At Vito Rinaldi Chevrolet, we strive to make every customer a “customer for life”. Happy associates make happy customers, and we reward individuals who are ready to work hard and stay motivated. We believe our team members are our greatest asset. As such, we treat all associates with respect and appreciation for their contributions to the company. We believe not only in providing ongoing training, but also rewarding outstanding effort and results through bonus and commission programs.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.