Service manager

Job Details:

• Level: Management
• Job Location: Retreat at McAlpine Creek - Charlotte, NC 28277
• Position Type: Full Time
• Salary Range: Undisclosed
• Job Category: Maintenance

Retreat at McAlpine Creek Position Summary:

As a Service Manager, you will mentor, train, and work with the service team members to oversee all maintenance aspects for your community. This associate must exhibit a high level of maintenance knowledge with the skill sets required to lead a service team. The Service Manager will work alongside the Community Director to ensure achievement of financial performance and increase asset value. A successful Service Manager is able to manage their time effectively, is detail oriented, a trustworthy team player, and takes pride in their work.

Primary Responsibilities:

• Prepare and supervise apartments for occupancy including but not limited to: painting, drywall repair, trash out, mechanical, plumbing, and electrical repairs.
• Perform and assign service requests for residents daily and timely.
• Perform and oversee system repairs on electrical, plumbing, boilers, hot water heaters, HVAC systems, appliances, etc.
• Perform and oversee detailed work with carpentry, drywall repairs and interior/exterior painting, etc.
• Perform pre-move out inspections with Community Director, timely.
• Schedule timely completion of make-readies and service requests with maintenance staff and vendors.
• Manage and complete property improvements and preventive maintenance scheduled tasks, promptly.
• Conduct and lead regular and thorough property inspections, promptly identifying deficiencies and driving timely resolution to maintain Weidner quality standards.
• Foster a culture of accountability, teamwork, and service excellence.
• Assist with interviewing and recruiting associates, mentor and develop all maintenance and housekeeping associates.
• Address staff performance concerns promptly, including documentation and evaluations, and communicate updates to the Community Director and Area Director.
• Ensure maintenance and housekeeping associates produce accurate and timely payroll records; manage overtime except for an emergency.
• Ensure and perform daily grounds maintenance, including trash removal, pet waste disposal, maintaining pet waste stations, sweeping walkways, and snow removal, where applicable.
• Clean and supervise pools as needed, monitor chemical balance, maintain logs as required by city ordinances, when applicable.
• Maintain accurate documentation of all replacements and on-site purchases, including product warranty information.
• Prioritize service responsibility for all maintenance and housekeeping associates daily and complete duties as needed.
• Manage vendor relationships for best pricing, quality and service.
• Reorder inventory supplies as necessary within the property’s budget parameters.
• Must utilize Weidner issued cell phone and specified apps as part of your daily role.
• Must take part in the on-call rotation, as scheduled/needed.
• Must use personal vehicle to respond to service requests and pick up supplies as needed.
• Ensure market ready apartments, common areas and amenities are clean and maintained daily to Weidner's quality standards.

Benefits & Perks:

At Weidner Apartment Homes, we value our team members and offer a comprehensive benefits package designed to support your health, financial well-being, and career growth. Eligible on-site employees enjoy:

• Health & Wellness: Medical, Dental, and Vision Insurance, Employer-paid Basic Life Insurance, Employee Assistance Program (EAP) providing confidential support for personal, financial, and legal matters; up to three sessions at no cost.
• Financial Benefits: 401(k) Retirement Plan with company match of up to 4% of your eligible income, Opportunities to earn leasing commissions and/or semi-annual performance-based bonuses (position dependent) tied to community performance.
• Time Away from Work: Vacation accrual, with no usage waiting period upon accrual, Sick time accrual, with accrued time usage eligibility after 60 days of employment, Nine company-designated paid holidays annually.
• Housing Benefits: Employee apartment discount available at Weidner communities, subject to availability and community guidelines.
• Workplace Support: Company-provided maintenance uniforms.
• Career Development: Continuing education reimbursement program after 1 year of employment, up to $2,500 per year for approved courses or certifications, Opportunities for professional growth and advancement within a nationally recognized property management company.

Join Weidner Apartment Homes and become part of a team that values your contributions and invests in your success.

Qualifications:

• 3+ years maintenance experience required.
• Prior management experience desired.
• Advanced mechanical aptitude required.
• Able to lift and carry up to 80 pounds/36.3 kilograms, climb ladders and climb multiple flights of stairs at a time.
• Able to use appliance dolly, push/pull up to 200 pounds/90.7 kilograms.
• Able to work outdoors in all weather conditions.
• Able to be on feet constantly for entire work shift, if applicable.
• Knowledge of electrical, plumbing, carpentry, swimming pool maintenance, appliances, building systems, irrigation systems, and HVAC systems.
• HVAC, CPO, EPA certification desired.
• Industry designations, CAMT desired.
• Complete tasks in a safe and efficient manner.
• Ability to work in a fast-paced environment with strong motivation to learn & contribute on a daily basis.
• Able to give professional directions clearly in person, over the phone, email, and text.
• Experienced in Microsoft products preferred (Word, Excel, PowerPoint and Outlook).
• Yardi, HappyCo and Paycom experience preferred; Willing and able to learn new software programs.
• Follow Weidner’s Mission, Vision and Values and comply with all Weidner policies and procedures as well as all Fair Housing, local, state/province, and federal laws.
• Prompt, regular attendance; wear company dress code/uniform & maintain professional appearance at all times.
• Work effectively and cooperatively in a team environment and/or independently.
• Ability to work overtime as requested.
• Willing and able to be assigned to other Weidner properties as needed.
• Working knowledge of English; detail oriented, well organized.
• Must agree to a criminal background check and sign an agreement for voluntary drug testing.
• Must have access to personal vehicle and/or reliable transportation, at all times.
• Driver’s license, vehicle and vehicle insurance must be valid and unexpired at all times and match the country in which associate will work.