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  4. Service Manager

Onsite Service Manager jobs in Rochester, New York, USA

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  • Sun
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      Senior Product Manager Interview

      Sarah Jenkins

    • 2:30 PM - 3:00 PM

      Initial Interview

      Alex Chen

  • Mon
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      Product Manager Interview

      David G. (Hiring Manager)

    • 4:15 PM - 5:15 PM

      First Round Interview

      Sophie L.

  • Tue
    • 1:20 PM - 1:45 PM

      Introductory Interview

      Marta W.

    • 2:30 PM - 3:00 PM

      Kick-off Interview

      Daria (HR)

  • Wed
    • 1:00 PM - 1:45 PM

      Qualifying Interview

      James Miller

    • 5:30 PM - 6:00 PM

      Discovery Interview

      Chris V.

  • Thu
    • 2:30 PM - 3:00 PM

      First Interview

      Michael T.

    • 4:00 PM - 5:00 PM

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Service Manager Jobs in Rochester — On-Site Opportunities Await

Rochester businesses are actively seeking a skilled service manager to lead daily operations and elevate customer satisfaction. With 47 open positions available, this on-site role offers a chance to make an immediate impact within a growing local market. Companies across the region are prioritizing strong leadership to keep pace with rising service demands.

The strongest candidates for service manager vacancies bring proven experience in team leadership, scheduling, and customer relationship management. Employers typically look for problem-solving abilities, budget oversight skills, and a track record of improving operational efficiency. Familiarity with service software platforms and a hands-on approach to staff development are also highly valued, as is the ability to communicate clearly across departments.

On-site work remains the standard for this profession in Rochester, where hands-on supervision and direct customer interaction are essential to success. Local businesses, from automotive centers to facility management firms, continue to hire a service manager who can be present to coordinate teams and resolve issues in real time. The regional outlook remains strong, with steady demand expected as service-based industries expand throughout New York.

If you're ready to take the next step in your career, now is an excellent time to explore service manager positions in Rochester. Global Work AI connects motivated professionals with employers seeking dependable leadership talent. Browse current openings today and discover how your experience could be the perfect match for a thriving local team.

Frequently Asked
Questions

Everything you need to know about
finding your next role
  • What does a service manager do in an on-site role?

    In an on-site setting, a service manager keeps daily operations running smoothly by coordinating staff, handling customer issues, and making sure service standards stay consistent. In Rochester, NY, that often means working closely with technicians, front-line teams, and customers face to face, while also tracking schedules, quality, and productivity. The role usually includes solving problems quickly, documenting service results, and supporting training where needed. Because expectations can vary by employer, reviewing current listings in Rochester can help you see how responsibilities differ across industries.
  • What qualifications are needed to become a service manager?

    Most employers look for a mix of education and practical experience rather than one fixed credential. A high school diploma is often the baseline, while an associate’s or bachelor’s degree in business, operations, hospitality, or a related field can strengthen a candidate’s profile. For a service manager job in New York, certifications in customer service, project coordination, or a specific industry may also be helpful. Strong references and a track record of leading teams can matter just as much, so it helps to compare requirements across local openings.
  • What skills are most important for a service manager role?

    Strong leadership is essential, but so is calm problem-solving under pressure. Employers hiring a service manager in Rochester usually value communication, scheduling, conflict resolution, customer relations, and the ability to keep teams accountable. Data tracking and basic reporting are also common, especially when performance or service metrics are reviewed regularly. Since the job is on-site, being organized and responsive in person makes a real difference. If you are evaluating openings, look for postings that show how much emphasis is placed on people management versus operations.
  • What is the average service manager salary in Rochester, NY?

    Pay can vary based on industry, team size, and years of experience, but service manager salaries in Rochester, NY often land in the middle of the regional range for upstate New York. Many postings fall somewhere around the mid-$50,000s to low-$80,000s annually, with higher compensation possible in larger organizations or specialized sectors. Benefits, bonus plans, and overtime policies can change the total value a lot. Checking current Rochester listings is the best way to compare salary details against similar management roles in the area.
  • What experience is typically required for service manager jobs in New York?

    Employers across New York commonly expect several years of customer-facing or supervisory experience before moving into a service manager position. That may include leading a shift, overseeing operations, or managing a team in retail, hospitality, automotive, healthcare, or another service-driven field. In Rochester, many hiring teams want proof that a candidate can handle scheduling, coaching, and customer concerns with limited oversight. For more competitive openings, experience with performance targets and process improvement can be a plus, so it is worth comparing entry points across employers.
  • What are the typical work hours and on-site expectations for a service manager in Rochester?

    Schedules for an on-site service manager in Rochester often follow business demand rather than a standard nine-to-five pattern. Many roles include early starts, evenings, weekends, or occasional holiday coverage, especially in customer service and operations-heavy environments. Being physically present is usually important because the job involves supervising staff, responding to issues in real time, and supporting day-to-day workflow. Some employers may also expect flexibility for peak periods or staffing gaps. Reviewing each posting carefully can help you understand how structured the schedule really is.
  • What career growth opportunities can a service manager expect?

    This role can lead to broader leadership paths when someone builds strong operational results and team trust. In New York, a service manager may move into senior management, operations director, branch leadership, or regional oversight, depending on the industry. Some professionals also transition into training, process improvement, or client success roles. Rochester employers often value internal promotion, so consistent performance can open doors over time. If long-term growth matters, it is useful to compare job descriptions that mention advancement, mentorship, or cross-functional experience.

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47 jobs found

  • AutoZone

    AutoZone

    12 days ago

    Part sales manager – full time

    AutoZone’s Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to Live The...

    onsite, Rochester, NY, United States
    Full TimeJunior (<2 years)
  • Monro Inc.

    Monro Inc.

    12 days ago

    Automotive store manager - store 1333

    The Store Manager position is a salaried role. The Store Manager provides daily leadership to all positions within the store to include General Service Technicians, Technicians, Guest Care...

    onsite, Rochester, NY, United States
    Full TimeJunior (<2 years)
  • Monro Inc.

    Monro Inc.

    12 days ago

    Automotive store manager - store 77

    The Store Manager position is a salaried role. The Store Manager provides daily leadership to all positions within the store to include General Service Technicians, Technicians, Guest Care...

    onsite, Rochester, NY, United States
    Full TimeJunior (<2 years)
  • Monro Inc.

    Monro Inc.

    12 days ago

    Automotive assistant store manager - store 961

    The Assistant Manager role is a full-time position and is hourly based upon needs of the business. The Assistant Manager is a key holder for the store and serves as the manager on duty (MOD) in the...

    onsite, Rochester, NY, United States
    Full TimeJunior (<2 years)
  • Monro Inc.

    Monro Inc.

    12 days ago

    Automotive store manager - store 1073

    The Store Manager position is a salaried role. The Store Manager provides daily leadership to all positions within the store to include General Service Technicians, Technicians, Guest Care...

    onsite, Rochester, NY, United States
    Full TimeJunior (<2 years)
  • Monro Inc.

    Monro Inc.

    12 days ago

    Automotive assistant store manager - store 1670

    The Assistant Manager role is a full-time position and is hourly based upon needs of the business. The Assistant Manager is a key holder for the store and serves as the manager on duty (MOD) in the...

    onsite, Rochester, NY, United States
    Full TimeJunior (<2 years)
  • Monro Inc.

    Monro Inc.

    12 days ago

    Automotive assistant store manager - store 1266

    Monro, Inc. Monro’s family of brands is one of the leading automotive service and tire dealers in the United States. We work on approximately five million vehicles a year, but with us, it is...

    onsite, Rochester, NY, United States
    Full TimeNo Skills
  • Monro Inc.

    Monro Inc.

    12 days ago

    Automotive store manager - store 840

    The Store Manager position is a salaried role. The Store Manager provides daily leadership to all positions within the store to include General Service Technicians, Technicians, Guest Care...

    onsite, Rochester, NY, United States
    Full TimeJunior (<2 years)
  • Monro Inc.

    Monro Inc.

    12 days ago

    Automotive store manager - store 1681

    The Store Manager position is a salaried role. The Store Manager provides daily leadership to all positions within the store to include General Service Technicians, Technicians, Guest Care...

    onsite, Rochester, NY, United States
    Full TimeJunior (<2 years)
  • Monro Inc.

    Monro Inc.

    14 days ago

    Automotive store manager - store 1026

    The Store Manager position is a salaried role. The Store Manager provides daily leadership to all positions within the store to include General Service Technicians, Technicians, Guest Care...

    onsite, Rochester, NY, United States
    Full TimeJunior (<2 years)
  • Monro Inc.

    Monro Inc.

    14 days ago

    Automotive store manager - store 1300

    The Store Manager position is a salaried role. The Store Manager provides daily leadership to all positions within the store to include General Service Technicians, Technicians, Guest Care...

    onsite, Rochester, NY, United States
    Full TimeJunior (<2 years)
  • Monro Inc.

    Monro Inc.

    14 days ago

    Automotive store manager - store 678

    The Store Manager position is a salaried role. The Store Manager provides daily leadership to all positions within the store to include General Service Technicians, Technicians, Guest Care...

    onsite, Rochester, NY, United States
    Full TimeJunior (<2 years)
  • Monro Inc.

    Monro Inc.

    14 days ago

    Automotive assistant store manager - store 133

    The Assistant Manager role is a full-time position and is hourly based upon needs of the business. The Assistant Manager is a key holder for the store and serves as the manager on duty (MOD) in the...

    onsite, Rochester, NY, United States
    Full TimeJunior (<2 years)
  • Monro Inc.

    Monro Inc.

    14 days ago

    Automotive assistant store manager - store 769

    The Assistant Manager role is a full-time position and is hourly based upon needs of the business. The Assistant Manager is a key holder for the store and serves as the manager on duty (MOD) in the...

    onsite, Rochester, NY, United States
    Full TimeJunior (<2 years)
  • Spencer Gifts

    Spencer Gifts

    15 days ago

    Assistant store manager - spirit

    Hourly rate ranges from $18.00 - $18.25 per hour and is dependent upon qualifications and experience. Benefits include: New York Paid Sick Time, Set-Up and Tear Down Premium Pay Programs, End of...

    onsite, Rochester, NY, United States
    $36k/yrPart TimeJunior (<2 years)
  • Spencer Gifts

    Spencer Gifts

    15 days ago

    Returning store manager - spirit

    Hourly rate ranges from $21.00 - $21.25 per hour and is dependent upon qualifications and experience. Benefits include: New York Paid Sick Time, Year End Bonus, Tear Down Premium Pay Program,...

    onsite, Rochester, NY, United States
    $42k/yrPart TimeJunior (<2 years)
  • Monro Inc.

    Monro Inc.

    15 days ago

    Assistant store manager - store 1106

    The Assistant Manager role is a full-time position and is hourly based upon needs of the business. The Assistant Manager is a key holder for the store and serves as the manager on duty (MOD) in the...

    onsite, Rochester, NY, United States
    Full TimeJunior (<2 years)
  • Monro Inc.

    Monro Inc.

    15 days ago

    Automotive store manager - store 731

    The Store Manager position is a salaried role. The Store Manager provides daily leadership to all positions within the store to include General Service Technicians, Technicians, Guest Care...

    onsite, Rochester, NY, United States
    Full TimeJunior (<2 years)
  • Monro Inc.

    Monro Inc.

    15 days ago

    Automotive store manager - store 290

    The Store Manager position is a salaried role. The Store Manager provides daily leadership to all positions within the store to include General Service Technicians, Technicians, Guest Care...

    onsite, Rochester, NY, United States
    Full TimeJunior (<2 years)
  • Monro Inc.

    Monro Inc.

    15 days ago

    Assistant store manager - store 1075

    The Assistant Manager role is a full-time position and is hourly based upon needs of the business. The Assistant Manager is a key holder for the store and serves as the manager on duty (MOD) in the...

    onsite, Rochester, NY, United States
    Full TimeJunior (<2 years)
  • Morgan Properties

    Morgan Properties

    16 days ago

    Assistant service manager

    Advance your maintenance career with Morgan Properties- Where Growth and Opportunity Await! $1200 Sign on Bonus Now hiring an Assistant Service Manager! Whatever It Takes isn’t just a phrase at...

    onsite, Conshohocken, PA, United States
    $50k – $67k/yrFull TimeJunior (<2 years)
  • Monro Inc.

    Monro Inc.

    16 days ago

    Automotive store manager - store 1400

    The Store Manager position is a salaried role. The Store Manager provides daily leadership to all positions within the store to include General Service Technicians, Technicians, Guest Care...

    onsite, Rochester, NY, United States
    Full TimeJunior (<2 years)
  • Rochester Institute of Technology

    Rochester Institute of Technology

    17 days ago

    Assistant manager of sau dining operations

    Position Highlights Current Anticipated Hours/Work Location: Location: Kitchen @ Brick City Work Schedule: Mon-Fri 8am-4:30pm, Sat/Sun Off (current standard, may shift based on operational needs)...

    onsite, Rochester, NY, United States
    $62k – $64k/yrFull TimeLead / Manager
  • Everyday Coffee Co.

    Everyday Coffee Co.

    18 days ago

    Restaurant manager

    Job Summary We are seeking a Restaurant Manager with 2+ years of leadership experience in Quick Service Restaurant (QSR), retail, or hospitality environments. This role will lead daily operations,...

    onsite, Rochester, NY, United States
    $45k – $58k/yrFull TimeJunior (<2 years)
  • Monro Inc.

    Monro Inc.

    18 days ago

    Automotive store manager - store 131

    The Store Manager position is a salaried role. The Store Manager provides daily leadership to all positions within the store to include General Service Technicians, Technicians, Guest Care...

    onsite, Rochester, NY, United States
    Full TimeJunior (<2 years)
  • Monro Inc.

    Monro Inc.

    18 days ago

    Automotive assistant store manager - store 391

    The Assistant Manager role is a full-time position and is hourly based upon needs of the business. The Assistant Manager is a key holder for the store and serves as the manager on duty (MOD) in the...

    onsite, Rochester, NY, United States
    Full TimeJunior (<2 years)
  • Monro Inc.

    Monro Inc.

    18 days ago

    Automotive assistant store manager - store 1600

    The Assistant Manager role is a full-time position and is hourly based upon needs of the business. The Assistant Manager is a key holder for the store and serves as the manager on duty (MOD) in the...

    onsite, Rochester, NY, United States
    Full TimeJunior (<2 years)
  • Morgan Properties

    Morgan Properties

    19 days ago

    Maintenance - service manager iii - 100 to 299 units

    Ready to Lead, Mentor, and Make an Impact? Service Manager | Competitive Pay, Career Growth & 100% Employee Rent Discount Are you a dynamic leader passionate about exceptional service and operational...

    onsite, Conshohocken, PA, United States
    $42k/yrFull TimeLead / Manager
  • Monro Inc.

    Monro Inc.

    19 days ago

    Automotive assistant store manager - store 1550

    The Assistant Manager role is a full-time position and is hourly based upon needs of the business. The Assistant Manager is a key holder for the store and serves as the manager on duty (MOD) in the...

    onsite, Rochester, NY, United States
    Full TimeJunior (<2 years)
  • PAYLOCITY CORPORATION

    PAYLOCITY CORPORATION

    22 days ago

    Account manager ii

    Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the...

    onsite, Rochester, NY, United States
    $50k – $56k/yrFull TimeJunior (<2 years)
  • Monro Inc.

    Monro Inc.

    22 days ago

    Automotive store manager - store 10

    The Store Manager position is a salaried role. The Store Manager provides daily leadership to all positions within the store to include General Service Technicians, Technicians, Guest Care...

    onsite, Rochester, NY, United States
    Full TimeJunior (<2 years)
  • Monro Inc.

    Monro Inc.

    22 days ago

    Automotive store manager - store 11

    The Store Manager position is a salaried role. The Store Manager provides daily leadership to all positions within the store to include General Service Technicians, Technicians, Guest Care...

    onsite, Rochester, NY, United States
    Full TimeJunior (<2 years)
  • Monro Inc.

    Monro Inc.

    22 days ago

    Automotive store manager - store 1006

    The Store Manager position is a salaried role. The Store Manager provides daily leadership to all positions within the store to include General Service Technicians, Technicians, Guest Care...

    onsite, Rochester, NY, United States
    Full TimeJunior (<2 years)
  • Monro Inc.

    Monro Inc.

    22 days ago

    Automotive store manager - store 67

    The Store Manager position is a salaried role. The Store Manager provides daily leadership to all positions within the store to include General Service Technicians, Technicians, Guest Care...

    onsite, Rochester, NY, United States
    Full TimeJunior (<2 years)
  • Monro Inc.

    Monro Inc.

    22 days ago

    Automotive store manager - store 48

    The Store Manager position is a salaried role. The Store Manager provides daily leadership to all positions within the store to include General Service Technicians, Technicians, Guest Care...

    onsite, Rochester, NY, United States
    Full TimeJunior (<2 years)
  • Monro Inc.

    Monro Inc.

    22 days ago

    Automotive store manager - store 349

    The Store Manager position is a salaried role. The Store Manager provides daily leadership to all positions within the store to include General Service Technicians, Technicians, Guest Care...

    onsite, Rochester, NY, United States
    Full TimeJunior (<2 years)
  • Monro Inc.

    Monro Inc.

    22 days ago

    Automotive assistant store manager - store 920

    The Assistant Manager role is a full-time position and is hourly based upon needs of the business. The Assistant Manager is a key holder for the store and serves as the manager on duty (MOD) in the...

    onsite, Rochester, NY, United States
    Full TimeJunior (<2 years)
  • Monro Inc.

    Monro Inc.

    25 days ago

    Automotive store manager - store 182

    The Store Manager position is a salaried role. The Store Manager provides daily leadership to all positions within the store to include General Service Technicians, Technicians, Guest Care...

    onsite, Rochester, NY, United States
    Full TimeJunior (<2 years)
  • Monro Inc.

    Monro Inc.

    25 days ago

    Automotive assistant store manager - store 1001

    The Assistant Manager role is a full-time position and is hourly based upon needs of the business. The Assistant Manager is a key holder for the store and serves as the manager on duty (MOD) in the...

    onsite, Rochester, NY, United States
    Full TimeJunior (<2 years)
  • Morgan Properties

    Morgan Properties

    25 days ago

    Service manager

    Advance your maintenance career with Morgan Properties- Where Growth and Opportunity Await! Now hiring Service Managers! We are seeking a Service Manager with a "Whatever It Takes" approach to join...

    onsite, Conshohocken, PA, United States
    $85k – $100k/yrFull TimeLead / Manager

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