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  5. Onsite Service Manager jobs in Boston, Massachusetts, USA

Onsite Service Manager jobs in Boston, Massachusetts, USA

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  • Sun
    • 1:00 PM - 2:00 PM

      Senior Product Manager Interview

      Sarah Jenkins

    • 2:30 PM - 3:00 PM

      Initial Interview

      Alex Chen

  • Mon
    • 11:00 AM - 11:15 AM

      Product Manager Interview

      David G. (Hiring Manager)

    • 4:15 PM - 5:15 PM

      First Round Interview

      Sophie L.

  • Tue
    • 1:20 PM - 1:45 PM

      Introductory Interview

      Marta W.

    • 2:30 PM - 3:00 PM

      Kick-off Interview

      Daria (HR)

  • Wed
    • 1:00 PM - 1:45 PM

      Qualifying Interview

      James Miller

    • 5:30 PM - 6:00 PM

      Discovery Interview

      Chris V.

  • Thu
    • 2:30 PM - 3:00 PM

      First Interview

      Michael T.

    • 4:00 PM - 5:00 PM

      Interview

      Den

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Service Manager Jobs in Boston — On-Site Opportunities Await

Boston's growing service economy continues to fuel demand for skilled professionals ready to lead teams and streamline operations. We currently have 292 on-site openings for a service manager in this thriving Massachusetts hub, offering a chance to make a real impact from day one. Employers across the region are actively looking to hire a service manager who can balance customer satisfaction with operational efficiency.

The most sought-after candidates bring strong leadership abilities, excellent communication skills, and a proven track record in customer service or operations management. Familiarity with scheduling systems, budgeting, and staff coaching is highly valued, along with the ability to troubleshoot problems quickly and keep teams motivated. Employers also appreciate adaptability and a customer-first mindset, since service managers often serve as the bridge between frontline staff and upper management, ensuring smooth day-to-day performance.

On-site work remains the standard for this profession in Boston, as service managers must be present to oversee daily operations, coordinate staff, and interact directly with clients. The city's diverse economy, from healthcare to retail to hospitality, keeps hiring outlook strong, with new service manager vacancies opening regularly as businesses expand and modernize their operations. Local employers value professionals who understand the pace and expectations of a competitive urban market.

If you're ready to take the next step in your career, explore current service manager positions available through Global Work AI. Our platform connects motivated professionals with employers seeking dependable, experienced leaders. Take a moment to browse open roles and find the opportunity that matches your goals in Boston's dynamic service industry today.

Frequently Asked
Questions

Everything you need to know about
finding your next role
  • What is the typical salary for a service manager in Boston?

    In Boston, a service manager usually earns a salary that reflects the city’s higher cost of living and strong demand across healthcare, automotive, hospitality, and professional services. Most roles fall in the mid-$60,000s to low-$90,000s annually, with pay rising for larger teams, technical environments, or customer-facing operations. Bonuses, overtime eligibility, and benefits can also affect total compensation. For a more accurate view, compare current Boston postings and similar management roles in Massachusetts before setting expectations.
  • What skills and qualifications are needed for a service manager job?

    Employers in Boston typically look for a mix of leadership, customer service, scheduling, budgeting, and problem-solving skills. A service manager often needs experience with team supervision, performance coaching, conflict resolution, and service systems or CRM tools. Many employers prefer a bachelor’s degree in business, hospitality, operations, or a related field, though strong experience can sometimes offset formal education. Certifications in project management or industry-specific systems can help too, especially when you review local listings and compare requirements by sector.
  • What are the main responsibilities of a service manager in an on-site role in Boston?

    Day-to-day work usually centers on overseeing in-person operations, supporting staff, and keeping service standards consistent. In an on-site service manager role in Boston, that may include scheduling shifts, handling escalations, tracking quality, training employees, coordinating with other departments, and making sure customers or clients receive timely support. The job often requires walking the floor, responding quickly to issues, and balancing people management with operational goals. Reviewing Boston job descriptions can help you see how these duties vary by employer size and setting.
  • Is prior management experience required for a service manager position?

    Not always, but it is commonly preferred, especially for competitive jobs in Boston. Some employers will consider candidates with strong frontline experience, proven leadership on projects, or informal team lead responsibilities. Others expect direct people-management experience, particularly in larger organizations or regulated industries. If you are newer to supervision, highlight examples of coaching, scheduling, training, or resolving service issues. Comparing entry-level and mid-level openings can show where employers are open to transferable experience and where they want a more established background.
  • What industries in Boston hire service managers, and how do the duties differ by industry?

    Boston employers hire service managers in healthcare, hospitality, retail, automotive, education, facilities, and technology support. The core job stays similar, but the focus changes by setting. In healthcare, the role may emphasize compliance and patient experience; in hospitality, guest satisfaction and fast response matter most; in retail, inventory and floor operations often take priority. Technical or IT-related service manager jobs may center on tickets, uptime, and service-level targets. Checking industry-specific postings in Boston helps narrow which version fits your background best.
  • What does the hiring process usually look like for a service manager job in Boston?

    Hiring in Boston usually starts with an application review, followed by one or more interviews focused on leadership style, conflict handling, service metrics, and scheduling experience. Many employers also ask behavioral questions or present scenarios based on real workplace situations. For on-site roles, a site visit or meeting with a department lead is common, especially when the position involves hands-on team supervision. References, background checks, and proof of work eligibility may come later in the process. Looking at recent listings can help you prepare for the most common steps.
  • What career growth opportunities are available after working as a service manager?

    A service manager often builds a path toward operations manager, department director, customer experience lead, regional supervisor, or general manager roles. In Boston, growth can be especially strong in healthcare systems, hospitality groups, tech support centers, and multi-location service businesses. The role develops transferable skills in leadership, staffing, budgeting, and process improvement, which are valued across industries. Some professionals also move into training, quality assurance, or business operations. Reviewing adjacent roles can help you map a next step that matches your interests and experience.

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292 jobs found

  • Global Partners LP

    Global Partners LP

    Today

    Guest service supervisor

    Job Summary: Our Guest Service Supervisor (GSS) is responsible for accomplishing store objectives by supervising staff and organizing and monitoring work processes directed by management. At Global...

    onsite, Boston, MA, United States
    $38k – $45k/yrFull TimeEntry with Degree
  • Spencer Gifts

    Spencer Gifts

    2 days ago

    Returning assistant store manager - spirit

    Hourly rate ranges from $18.50 - $18.75 per hour and is dependent upon qualifications and experience. Benefits include: Massachusetts Paid Sick Time, Set-Up and Tear Down Premium Pay Programs, End of...

    onsite, Boston, MA, United States
    $37k – $38k/yrPart TimeJunior (<2 years)
  • Accenture

    Accenture

    3 days ago

    Servicenow technology delivery lead manager

    We Are: A global professional services organization, which includes being a vital services partner to the world’s major cloud providers — ServiceNow, AWS, Azure, Google, and others. Choose Accenture...

    onsite, Albany, NY, United States
    $94k – $266k/yrFull TimeLead / Manager
  • RepliGen Corporation

    RepliGen Corporation

    5 days ago

    Senior service systems, infrastructure and analytics manager

    Repligen is seeking a Senior Service Systems, Infrastructure & Analytics Manager to lead the systems, data infrastructure, integrations, and analytics that support our rapidly growing global service...

    onsite, Boston, MA, United States
    $134k – $192k/yrFull TimeSenior (5+ years)
  • RR Donnelley

    RR Donnelley

    5 days ago

    Site account manager

    Company Description RRD provides marketing, packaging, print, and business services to the world’s most respected brands. The company’s proprietary technology, advanced data analytics, and expertise...

    onsite, Boston, MA, United States
    $85k – $136k/yrFull TimeLead / Manager
  • Massachusetts Port Authority

    Massachusetts Port Authority

    6 days ago

    Manager contract services

    The Massachusetts Port Authority is Going Above and Beyond™ for your career. We are a dynamic organization that connects people and businesses to the global community by air, land, and sea. Our...

    onsite, Boston, MA, United States
    $135k – $150k/yrFull TimeLead / Manager
  • Allied Universal

    Allied Universal

    7 days ago

    Client service manager - security services

    Overview Company Overview: Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic,...

    onsite, Boston, MA, United States
    $60k/yrFull TimeJunior (<2 years)
  • Boston University

    Boston University

    7 days ago

    User services manager, collections and library services

    The Boston University Libraries seek a User Services Manager to meet the research and curricular needs of Libraries users by providing leadership and management of BU Libraries' service points...

    onsite, Boston, MA, United States
    Full TimeJunior (<2 years)
  • Deloitte

    Deloitte

    7 days ago

    Service strategy manager – technology industry

    SERVICE STRATEGY MANAGER – TECHNOLOGY INDUSTRY Strategy, Growth, and Transformation | Enterprise Strategy and Growth Same job available in 43 locations Atlanta, Georgia, United States Austin, Texas,...

    onsite, Atlanta, GA, United States
    $183k – $322k/yrFull TimeLead / Manager
  • D.C. Global Talent

    D.C. Global Talent

    9 days ago

    Room service manager

    ROOM SERVICE MANAGER Luxury Hotel Boston, Massachusetts USD $85,000 - $89,000 per year ABOUT THE ROLE We are looking for a Room Service Manager for a Forbes luxury hotel in Boston, Massachusetts....

    onsite, Boston, MA, United States
    $85k – $89k/yrFull TimeJunior (<2 years)
  • D

    Dunkin Maverick Square Donuts

    9 days ago

    Assistant manager

    Northern Management Group is currently hiring ASSISTANT MANAGERS to join our growing management team. We are a family oriented growing Network of Dunkin’ locations. We currently operate 26 locations...

    onsite, Boston, MA, United States
    $36k – $38k/yrPart TimeNo Skills
  • D

    Dunkin Bennington St Donuts

    9 days ago

    Assistant manager

    Northern Management Group is currently hiring ASSISTANT MANAGERS to join our growing management team. We are a family oriented growing Network of Dunkin’ locations. We currently operate 26 locations...

    onsite, Boston, MA, United States
    $36k – $38k/yrPart TimeNo Skills
  • D

    Dunkin East Boston Donuts

    9 days ago

    Assistant manager

    Northern Management Group is currently hiring ASSISTANT MANAGERS to join our growing management team. We are a family oriented growing Network of Dunkin’ locations. We currently operate 26 locations...

    onsite, Boston, MA, United States
    $36k – $38k/yrPart TimeNo Skills
  • CLEAR - Field

    CLEAR - Field

    10 days ago

    Operations manager (bos)

    About CLEAR: CLEAR is building THE secure identity company of the future. Our mission is to make experiences safer and easier—physically and digitally. With more than 38 million Members and a growing...

    onsite, Boston, MA, United States
    $70k – $85k/yrFull TimeLead / Manager
  • Deloitte

    Deloitte

    10 days ago

    Service strategy manager – consumer

    SERVICE STRATEGY MANAGER – CONSUMER Strategy, Growth, and Transformation | Enterprise Strategy and Growth Same job available in 43 locations Atlanta, Georgia, United States Austin, Texas, United...

    onsite, Atlanta, GA, United States
    $183k – $322k/yrFull TimeLead / Manager
  • Deloitte

    Deloitte

    10 days ago

    Service strategy manager - healthcare

    SERVICE STRATEGY MANAGER - HEALTHCARE Strategy, Growth, and Transformation | Enterprise Strategy and Growth Same job available in 43 locations Atlanta, Georgia, United States Austin, Texas, United...

    onsite, Atlanta, GA, United States
    $183k – $322k/yrFull TimeLead / Manager
  • Deloitte

    Deloitte

    10 days ago

    Service strategy manager – technology

    SERVICE STRATEGY MANAGER – TECHNOLOGY Strategy, Growth, and Transformation | Enterprise Strategy and Growth Same job available in 43 locations Atlanta, Georgia, United States Austin, Texas, United...

    onsite, Atlanta, GA, United States
    $183k – $322k/yrFull TimeLead / Manager
  • Deloitte

    Deloitte

    10 days ago

    Service strategy manager – telecom, media & entertainment (tme)

    SERVICE STRATEGY MANAGER – TELECOM, MEDIA & ENTERTAINMENT (TME) Strategy, Growth, and Transformation | Enterprise Strategy and Growth Same job available in 43 locations Atlanta, Georgia, United...

    onsite, Atlanta, GA, United States
    $183k – $322k/yrFull TimeLead / Manager
  • Deloitte

    Deloitte

    10 days ago

    Service strategy senior manager - consumer

    SERVICE STRATEGY SENIOR MANAGER - CONSUMER Strategy, Growth, and Transformation | Enterprise Strategy and Growth Same job available in 43 locations Atlanta, Georgia, United States Austin, Texas,...

    onsite, Atlanta, GA, United States
    $198k – $392k/yrFull TimeSenior (5+ years)
  • Deloitte

    Deloitte

    10 days ago

    Service strategy senior manager - telecom, media & entertainment

    SERVICE STRATEGY SENIOR MANAGER - TELECOM, MEDIA & ENTERTAINMENT Strategy, Growth, and Transformation | Enterprise Strategy and Growth Same job available in 43 locations Atlanta, Georgia, United...

    onsite, Atlanta, GA, United States
    $198k – $392k/yrFull TimeSenior (5+ years)
  • Deloitte

    Deloitte

    10 days ago

    Services strategy manager – technology, media & entertainment (tme)

    SERVICES STRATEGY MANAGER – TECHNOLOGY, MEDIA & ENTERTAINMENT (TME) Strategy, Growth, and Transformation | Enterprise Strategy and Growth Same job available in 43 locations Atlanta, Georgia, United...

    onsite, Atlanta, GA, United States
    $183k – $322k/yrFull TimeLead / Manager
  • Deloitte

    Deloitte

    10 days ago

    Services strategy manager – consumer

    SERVICES STRATEGY MANAGER – CONSUMER Strategy, Growth, and Transformation | Enterprise Strategy and Growth Same job available in 43 locations Atlanta, Georgia, United States Austin, Texas, United...

    onsite, Atlanta, GA, United States
    $183k – $322k/yrFull TimeLead / Manager
  • Deloitte

    Deloitte

    10 days ago

    Services strategy senior manager - technology, media & entertainment

    SERVICES STRATEGY SENIOR MANAGER - TECHNOLOGY, MEDIA & ENTERTAINMENT Strategy, Growth, and Transformation | Enterprise Strategy and Growth Same job available in 43 locations Atlanta, Georgia, United...

    onsite, Atlanta, GA, United States
    $198k – $392k/yrFull TimeSenior (5+ years)
  • Deloitte

    Deloitte

    10 days ago

    Services strategy manager – technology

    SERVICES STRATEGY MANAGER – TECHNOLOGY Strategy, Growth, and Transformation | Enterprise Strategy and Growth Same job available in 43 locations Atlanta, Georgia, United States Austin, Texas, United...

    onsite, Atlanta, GA, United States
    $183k – $322k/yrFull TimeLead / Manager
  • Deloitte

    Deloitte

    10 days ago

    Services strategy senior manager - consumer

    SERVICES STRATEGY SENIOR MANAGER - CONSUMER Strategy, Growth, and Transformation | Enterprise Strategy and Growth Same job available in 43 locations Atlanta, Georgia, United States Austin, Texas,...

    onsite, Atlanta, GA, United States
    $198k – $392k/yrFull TimeSenior (5+ years)
  • UG2

    UG2

    10 days ago

    Account manager

    The Custodial Account Manager is responsible for the overall administration of the custodial services, aligning with the objectives of maintaining high standards of cleanliness, hygiene, and facility...

    onsite, Boston, MA, United States
    Full TimeLead / Manager
  • Accenture

    Accenture

    12 days ago

    Public service - higher education management consulting senior manager – transformation lead

    Accenture helps the world’s leading enterprises reinvent by building their digital core and unleashing the power of AI to create value at speed for organizations across industries. Our strategy is to...

    onsite, Albany, NY, United States
    $113k – $338k/yrFull TimeSenior (5+ years)
  • Accenture

    Accenture

    12 days ago

    Public service - higher education management consulting manager

    Accenture helps the world’s leading enterprises reinvent by building their digital core and unleashing the power of AI to create value at speed for organizations across industries. Our strategy is to...

    onsite, Albany, NY, United States
    $94k – $294k/yrFull TimeLead / Manager
  • BNY Mellon

    BNY Mellon

    12 days ago

    Senior vice president, client service executive manager

    We’re seeking a future team member for the role of Senior Vice President, Client Service Executive Manager to join our Client Service team. This role can be located in Boston or New York . In this...

    onsite, Boston, MA, United States
    Full TimeVP / C-level
  • Northeastern University

    Northeastern University

    13 days ago

    Community service & civic engagement program & administrative operations manager

    About the Opportunity Job Summary Community Service & Civic Engagement (CSCE) is a part of Education Innovation in the Office of the Chancellor and plays an integral role in meaningfully engaging...

    onsite, Boston, MA, United States
    $60k – $85k/yrFull TimeLead / Manager
  • UG2

    UG2

    14 days ago

    Mobile service manager - ifm services

    The Mobile Service Manager is responsible for overseeing the total performance of facility services of various accounts. This role focuses on, but is not limited to, achieving and exceeding client...

    onsite, Boston, MA, United States
    Full TimeLead / Manager
  • PwC

    PwC

    18 days ago

    Front office strategy consulting - service & support strategy manager

    Job Description & Summary The Opportunity As a Service & Support Strategy Manager, you will play a pivotal role in our Customer Consulting practice, focusing on customer-related strategies and...

    onsite, Atlanta, GA, United States
    $99k – $232k/yrFull TimeLead / Manager
  • Seaport Hotel

    Seaport Hotel

    18 days ago

    Manager guest services

    Overview The Guest Services Manager is a hands-on leader responsible for delivering exceptional guest experiences while actively supporting the daily operation of the Guest Services department. This...

    onsite, Boston, MA, United States
    Full TimeJunior (<2 years)
  • Crowe

    Crowe

    18 days ago

    Servicenow itom consulting manager

    Your Journey at Crowe Starts Here: At Crowe, you can build a meaningful and rewarding career. With real flexibility to balance work with life moments, you’re trusted to deliver results and make an...

    onsite, Atlanta, GA, United States
    $103k – $211k/yrFull TimeLead / Manager
  • Crowe Advisory LLC

    Crowe Advisory LLC

    20 days ago

    Servicenow itom consulting manager

    Your Journey at Crowe Starts Here: At Crowe, you can build a meaningful and rewarding career. With real flexibility to balance work with life moments, you’re trusted to deliver results and make an...

    onsite, Atlanta, GA, United States
    $103k – $211k/yrFull TimeLead / Manager
  • EY

    EY

    20 days ago

    Service delivery manager associate director

    At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help...

    onsite, Alpharetta, GA, United States
    $150k – $338k/yrFull TimeDirector
  • Northeastern University

    Northeastern University

    a month ago

    Facilities customer service coordinator

    About the Opportunity JOB SUMMARY Facilities Customer Service Coordinators are on staff around the clock, purposely, to quickly respond to all requests/needs, especially emergencies (e.g., elevator...

    onsite, Boston, MA, United States
    $40k – $56k/yrFull TimeJunior (<2 years)
  • BNY Mellon

    BNY Mellon

    a month ago

    Vice president, client service management

    We’re seeking a future team member for the role of Vice President, Client Service to join our Client Services team. This role is located in New York or Boston. In this role, you’ll make an impact in...

    onsite, Boston, MA, United States
    Full TimeVP / C-level
  • MENTOR TECHNICAL GROUP CORP

    MENTOR TECHNICAL GROUP CORP

    a month ago

    Food service & quality assurance manager

    About Company: Mentor Technical Group (MTG) provides a comprehensive portfolio of technical support and solutions for the FDA-regulated industry. As a world leader in life science engineering and...

    onsite, Boston, MA, United States
    Full TimeLead / Manager
  • Accenture

    Accenture

    a month ago

    Jira service management (jsm) specialist

    We Are Accenture Business Agility partners with enterprise organizations to transform how they deliver services — and Jira Service Management is at the center of that work. As a JSM practitioner...

    onsite, Albany, NY, United States
    $94k – $266k/yrFull TimeSenior (5+ years)

10,000,000+ more jobs available!