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  1. Onsite Jobs
  2. Massachusetts
  3. Boston
  4. Service Manager

Onsite Service Manager jobs in Boston, Massachusetts, USA

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  • Sun
    • 1:00 PM - 2:00 PM

      Senior Product Manager Interview

      Sarah Jenkins

    • 2:30 PM - 3:00 PM

      Initial Interview

      Alex Chen

  • Mon
    • 11:00 AM - 11:15 AM

      Product Manager Interview

      David G. (Hiring Manager)

    • 4:15 PM - 5:15 PM

      First Round Interview

      Sophie L.

  • Tue
    • 1:20 PM - 1:45 PM

      Introductory Interview

      Marta W.

    • 2:30 PM - 3:00 PM

      Kick-off Interview

      Daria (HR)

  • Wed
    • 1:00 PM - 1:45 PM

      Qualifying Interview

      James Miller

    • 5:30 PM - 6:00 PM

      Discovery Interview

      Chris V.

  • Thu
    • 2:30 PM - 3:00 PM

      First Interview

      Michael T.

    • 4:00 PM - 5:00 PM

      Interview

      Den

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Service Manager Jobs in Boston — On-Site Opportunities Await

Boston's growing service economy continues to fuel demand for skilled professionals ready to lead teams and streamline operations. We currently have 310 on-site openings for a service manager in this thriving Massachusetts hub, offering a chance to make a real impact from day one. Employers across the region are actively looking to hire a service manager who can balance customer satisfaction with operational efficiency.

The most sought-after candidates bring strong leadership abilities, excellent communication skills, and a proven track record in customer service or operations management. Familiarity with scheduling systems, budgeting, and staff coaching is highly valued, along with the ability to troubleshoot problems quickly and keep teams motivated. Employers also appreciate adaptability and a customer-first mindset, since service managers often serve as the bridge between frontline staff and upper management, ensuring smooth day-to-day performance.

On-site work remains the standard for this profession in Boston, as service managers must be present to oversee daily operations, coordinate staff, and interact directly with clients. The city's diverse economy, from healthcare to retail to hospitality, keeps hiring outlook strong, with new service manager vacancies opening regularly as businesses expand and modernize their operations. Local employers value professionals who understand the pace and expectations of a competitive urban market.

If you're ready to take the next step in your career, explore current service manager positions available through Global Work AI. Our platform connects motivated professionals with employers seeking dependable, experienced leaders. Take a moment to browse open roles and find the opportunity that matches your goals in Boston's dynamic service industry today.

Frequently Asked
Questions

Everything you need to know about
finding your next role
  • What is the typical salary for a service manager in Boston?

    In Boston, a service manager usually earns a salary that reflects the city’s higher cost of living and strong demand across healthcare, automotive, hospitality, and professional services. Most roles fall in the mid-$60,000s to low-$90,000s annually, with pay rising for larger teams, technical environments, or customer-facing operations. Bonuses, overtime eligibility, and benefits can also affect total compensation. For a more accurate view, compare current Boston postings and similar management roles in Massachusetts before setting expectations.
  • What skills and qualifications are needed for a service manager job?

    Employers in Boston typically look for a mix of leadership, customer service, scheduling, budgeting, and problem-solving skills. A service manager often needs experience with team supervision, performance coaching, conflict resolution, and service systems or CRM tools. Many employers prefer a bachelor’s degree in business, hospitality, operations, or a related field, though strong experience can sometimes offset formal education. Certifications in project management or industry-specific systems can help too, especially when you review local listings and compare requirements by sector.
  • What are the main responsibilities of a service manager in an on-site role in Boston?

    Day-to-day work usually centers on overseeing in-person operations, supporting staff, and keeping service standards consistent. In an on-site service manager role in Boston, that may include scheduling shifts, handling escalations, tracking quality, training employees, coordinating with other departments, and making sure customers or clients receive timely support. The job often requires walking the floor, responding quickly to issues, and balancing people management with operational goals. Reviewing Boston job descriptions can help you see how these duties vary by employer size and setting.
  • Is prior management experience required for a service manager position?

    Not always, but it is commonly preferred, especially for competitive jobs in Boston. Some employers will consider candidates with strong frontline experience, proven leadership on projects, or informal team lead responsibilities. Others expect direct people-management experience, particularly in larger organizations or regulated industries. If you are newer to supervision, highlight examples of coaching, scheduling, training, or resolving service issues. Comparing entry-level and mid-level openings can show where employers are open to transferable experience and where they want a more established background.
  • What industries in Boston hire service managers, and how do the duties differ by industry?

    Boston employers hire service managers in healthcare, hospitality, retail, automotive, education, facilities, and technology support. The core job stays similar, but the focus changes by setting. In healthcare, the role may emphasize compliance and patient experience; in hospitality, guest satisfaction and fast response matter most; in retail, inventory and floor operations often take priority. Technical or IT-related service manager jobs may center on tickets, uptime, and service-level targets. Checking industry-specific postings in Boston helps narrow which version fits your background best.
  • What does the hiring process usually look like for a service manager job in Boston?

    Hiring in Boston usually starts with an application review, followed by one or more interviews focused on leadership style, conflict handling, service metrics, and scheduling experience. Many employers also ask behavioral questions or present scenarios based on real workplace situations. For on-site roles, a site visit or meeting with a department lead is common, especially when the position involves hands-on team supervision. References, background checks, and proof of work eligibility may come later in the process. Looking at recent listings can help you prepare for the most common steps.
  • What career growth opportunities are available after working as a service manager?

    A service manager often builds a path toward operations manager, department director, customer experience lead, regional supervisor, or general manager roles. In Boston, growth can be especially strong in healthcare systems, hospitality groups, tech support centers, and multi-location service businesses. The role develops transferable skills in leadership, staffing, budgeting, and process improvement, which are valued across industries. Some professionals also move into training, quality assurance, or business operations. Reviewing adjacent roles can help you map a next step that matches your interests and experience.

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310 jobs found

  • Accenture

    Accenture

    3 days ago

    Public service - state government consulting senior manager – transformation lead

    Accenture helps the world's leading enterprises reinvent by building their digital core and unleashing the power of AI to create value at speed for organizations across industries. Our strategy is to...

    onsite, Albany, NY, United States
    $113k – $338k/yrFull TimeSenior (5+ years)
  • Madewell

    Madewell

    5 days ago

    Assistant manager

    Our Story At Madewell, we believe that great style starts with great design. Since 2006, we’ve been creating premium denim and foundational wardrobe pieces for men and women that balance quality,...

    onsite, Boston, MA, United States
    $43k – $54k/yrFull TimeJunior (<2 years)
  • The Community Builders

    The Community Builders

    5 days ago

    Service maintenance manager

    About The Community Builders (TCB) Join a growing organization that is strengthening neighborhoods across the nation! The Community Builders, Inc. (TCB) is one of America's leading nonprofit real...

    onsite, Boston, MA, United States
    $65k – $77k/yrFull TimeLead / Manager
  • Peabody Properties

    Peabody Properties

    6 days ago

    Maintenance supervisor (service manager)

    Peabody Properties seeks an experienced Maintenance Supervisor (Service Manager) to join it's property management team at an apartment community in Boston's South End. The Supervisor role requires...

    onsite, Boston, MA, United States
    $69k/yrFull TimeLead / Manager
  • Lolita Cocina

    Lolita Cocina

    6 days ago

    Lolita - service manager

    Lolita Cocina & Tequila Bar is actively hiring an exceptional and qualified Service Manager. We seek a stylish, intelligent, and enthusiastic individual to join our vibrant culture of service and...

    onsite, Boston, MA, United States
    $70k – $80k/yrFull TimeJunior (<2 years)
  • CI Financial

    CI Financial

    7 days ago

    Client service manager

    Join a team that values your ambition and empowers your growth. At Corient, we help high- and ultra-high-net-worth individuals and families to enjoy a full life, while enabling them to preserve their...

    onsite, Boston, MA, United States
    $108k – $135k/yrFull TimeLead / Manager
  • State Street

    State Street

    7 days ago

    Client service & delivery manager, vp - state street investment management

    State Street Investment Management is seeking a Vice President, Head of Client Service & Delivery to lead the client service strategy and operating model for its Investment Solutions (Multi-Asset)...

    onsite, Boston, MA, United States
    $110k – $189k/yrFull TimeVP / C-level
  • Accenture

    Accenture

    7 days ago

    Public service - state government consulting manager - transformation

    Accenture helps the world's leading enterprises reinvent by building their digital core and unleashing the power of AI to create value at speed for organizations across industries. Our strategy is to...

    onsite, Albany, NY, United States
    $94k – $294k/yrFull TimeLead / Manager
  • ARS-Rescue Rooter

    ARS-Rescue Rooter

    9 days ago

    Hvac service manager

    Overview Pay: $120,000-125,000 per year Sign On Bonus - $5000 Industry: HVAC Residential Service Job Title: HVAC Service Manager - Residential American Residential Services (ARS), the largest...

    onsite, Boston, MA, United States
    $120k – $125k/yrFull TimeLead / Manager
  • Hertz

    Hertz

    9 days ago

    Customer operations manager

    The Customer Operations Manager focuses on the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The Manager directs processes and...

    onsite, Boston, MA, United States
    $62k/yrFull TimeJunior (<2 years)
  • UDR - Opening Doors to your future

    UDR - Opening Doors to your future

    9 days ago

    Service manager - 345 harrison

    Service Manager UDR is now hiring a Service Manager to join our team at 345 Harrison, our apartment community (583 homes) in Boston, MA. GENERAL SUMMARY OF DUTIES: Oversee the efforts of property in...

    onsite, Boston, MA, United States
    $92k – $102k/yrFull TimeLead / Manager
  • Bank of America

    Bank of America

    12 days ago

    Service delivery manager(ghr) - skills and job architecture

    Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and...

    onsite, Boston, MA, United States
    $130k – $167k/yrFull TimeLead / Manager
  • UG2

    UG2

    13 days ago

    Account manager - (bilingual proficiency in english and spanish is required)

    The Custodial Account Manager is responsible for the overall administration of the custodial services, aligning with the objectives of maintaining high standards of cleanliness, hygiene, and facility...

    onsite, Boston, MA, United States
    Full TimeLead / Manager
  • EY

    EY

    13 days ago

    Sap - is-u customer service manager - consulting - location open

    Location: Anywhere in Country At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you...

    onsite, Akron, OH, United States
    $143k – $297k/yrFull TimeLead / Manager
  • TurnPoint Services

    TurnPoint Services

    17 days ago

    Account manager customer service

    Brand Overview Elge Plumbing has proudly served Boston with reliable plumbing solutions for decades. Known for integrity, technical excellence, and strong community ties, Elge is a trusted name...

    onsite, Boston, MA, United States
    $28k – $32k/yrFull TimeJunior (<2 years)
  • RepliGen Corporation

    RepliGen Corporation

    21 days ago

    Senior service systems, infrastructure and analytics manager

    Repligen is seeking a Senior Service Systems, Infrastructure & Analytics Manager to lead the systems, data infrastructure, integrations, and analytics that support our rapidly growing global service...

    onsite, Boston, MA, United States
    $134k – $192k/yrFull TimeSenior (5+ years)
  • Massachusetts Port Authority

    Massachusetts Port Authority

    23 days ago

    Manager contract services

    The Massachusetts Port Authority is Going Above and Beyond™ for your career. We are a dynamic organization that connects people and businesses to the global community by air, land, and sea. Our...

    onsite, Boston, MA, United States
    $135k – $150k/yrFull TimeLead / Manager
  • Allied Universal

    Allied Universal

    23 days ago

    Client service manager - security services

    Overview Company Overview: Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic,...

    onsite, Boston, MA, United States
    $60k/yrFull TimeJunior (<2 years)
  • Boston University

    Boston University

    24 days ago

    User services manager, collections and library services

    The Boston University Libraries seek a User Services Manager to meet the research and curricular needs of Libraries users by providing leadership and management of BU Libraries' service points...

    onsite, Boston, MA, United States
    Full TimeJunior (<2 years)
  • Deloitte

    Deloitte

    24 days ago

    Service strategy manager – technology industry

    SERVICE STRATEGY MANAGER – TECHNOLOGY INDUSTRY Strategy, Growth, and Transformation | Enterprise Strategy and Growth Same job available in 43 locations Atlanta, Georgia, United States Austin, Texas,...

    onsite, Atlanta, GA, United States
    $183k – $322k/yrFull TimeLead / Manager
  • D.C. Global Talent

    D.C. Global Talent

    25 days ago

    Room service manager

    ROOM SERVICE MANAGER Luxury Hotel Boston, Massachusetts USD $85,000 - $89,000 per year ABOUT THE ROLE We are looking for a Room Service Manager for a Forbes luxury hotel in Boston, Massachusetts....

    onsite, Boston, MA, United States
    $85k – $89k/yrFull TimeJunior (<2 years)
  • D

    Dunkin Maverick Square Donuts

    25 days ago

    Assistant manager

    Northern Management Group is currently hiring ASSISTANT MANAGERS to join our growing management team. We are a family oriented growing Network of Dunkin’ locations. We currently operate 26 locations...

    onsite, Boston, MA, United States
    $36k – $38k/yrPart TimeNo Skills
  • D

    Dunkin Bennington St Donuts

    25 days ago

    Assistant manager

    Northern Management Group is currently hiring ASSISTANT MANAGERS to join our growing management team. We are a family oriented growing Network of Dunkin’ locations. We currently operate 26 locations...

    onsite, Boston, MA, United States
    $36k – $38k/yrPart TimeNo Skills
  • D

    Dunkin East Boston Donuts

    a month ago

    Assistant manager

    Northern Management Group is currently hiring ASSISTANT MANAGERS to join our growing management team. We are a family oriented growing Network of Dunkin’ locations. We currently operate 26 locations...

    onsite, Boston, MA, United States
    $36k – $38k/yrPart TimeNo Skills
  • OpenGov

    OpenGov

    a month ago

    Manager ii, professional services

    OpenGov is the leader in AI and ERP solutions for local and state governments in the U.S. More than 2,000 cities, counties, state agencies, school districts, and special districts rely on the OpenGov...

    onsite, Atlanta, GA, United States
    $128k – $140k/yrFull TimeLead / Manager
  • Deloitte

    Deloitte

    a month ago

    Service strategy manager – consumer

    SERVICE STRATEGY MANAGER – CONSUMER Strategy, Growth, and Transformation | Enterprise Strategy and Growth Same job available in 43 locations Atlanta, Georgia, United States Austin, Texas, United...

    onsite, Atlanta, GA, United States
    $183k – $322k/yrFull TimeLead / Manager
  • Deloitte

    Deloitte

    a month ago

    Service strategy manager - healthcare

    SERVICE STRATEGY MANAGER - HEALTHCARE Strategy, Growth, and Transformation | Enterprise Strategy and Growth Same job available in 43 locations Atlanta, Georgia, United States Austin, Texas, United...

    onsite, Atlanta, GA, United States
    $183k – $322k/yrFull TimeLead / Manager
  • Deloitte

    Deloitte

    a month ago

    Service strategy manager – technology

    SERVICE STRATEGY MANAGER – TECHNOLOGY Strategy, Growth, and Transformation | Enterprise Strategy and Growth Same job available in 43 locations Atlanta, Georgia, United States Austin, Texas, United...

    onsite, Atlanta, GA, United States
    $183k – $322k/yrFull TimeLead / Manager
  • Deloitte

    Deloitte

    a month ago

    Service strategy manager – telecom, media & entertainment (tme)

    SERVICE STRATEGY MANAGER – TELECOM, MEDIA & ENTERTAINMENT (TME) Strategy, Growth, and Transformation | Enterprise Strategy and Growth Same job available in 43 locations Atlanta, Georgia, United...

    onsite, Atlanta, GA, United States
    $183k – $322k/yrFull TimeLead / Manager
  • Deloitte

    Deloitte

    a month ago

    Service strategy senior manager - consumer

    SERVICE STRATEGY SENIOR MANAGER - CONSUMER Strategy, Growth, and Transformation | Enterprise Strategy and Growth Same job available in 43 locations Atlanta, Georgia, United States Austin, Texas,...

    onsite, Atlanta, GA, United States
    $198k – $392k/yrFull TimeSenior (5+ years)
  • Deloitte

    Deloitte

    a month ago

    Service strategy senior manager - telecom, media & entertainment

    SERVICE STRATEGY SENIOR MANAGER - TELECOM, MEDIA & ENTERTAINMENT Strategy, Growth, and Transformation | Enterprise Strategy and Growth Same job available in 43 locations Atlanta, Georgia, United...

    onsite, Atlanta, GA, United States
    $198k – $392k/yrFull TimeSenior (5+ years)
  • Deloitte

    Deloitte

    a month ago

    Services strategy manager – technology, media & entertainment (tme)

    SERVICES STRATEGY MANAGER – TECHNOLOGY, MEDIA & ENTERTAINMENT (TME) Strategy, Growth, and Transformation | Enterprise Strategy and Growth Same job available in 43 locations Atlanta, Georgia, United...

    onsite, Atlanta, GA, United States
    $183k – $322k/yrFull TimeLead / Manager
  • Deloitte

    Deloitte

    a month ago

    Services strategy manager – consumer

    SERVICES STRATEGY MANAGER – CONSUMER Strategy, Growth, and Transformation | Enterprise Strategy and Growth Same job available in 43 locations Atlanta, Georgia, United States Austin, Texas, United...

    onsite, Atlanta, GA, United States
    $183k – $322k/yrFull TimeLead / Manager
  • Deloitte

    Deloitte

    a month ago

    Services strategy senior manager - technology, media & entertainment

    SERVICES STRATEGY SENIOR MANAGER - TECHNOLOGY, MEDIA & ENTERTAINMENT Strategy, Growth, and Transformation | Enterprise Strategy and Growth Same job available in 43 locations Atlanta, Georgia, United...

    onsite, Atlanta, GA, United States
    $198k – $392k/yrFull TimeSenior (5+ years)
  • Deloitte

    Deloitte

    a month ago

    Services strategy manager – technology

    SERVICES STRATEGY MANAGER – TECHNOLOGY Strategy, Growth, and Transformation | Enterprise Strategy and Growth Same job available in 43 locations Atlanta, Georgia, United States Austin, Texas, United...

    onsite, Atlanta, GA, United States
    $183k – $322k/yrFull TimeLead / Manager
  • Deloitte

    Deloitte

    a month ago

    Services strategy senior manager - consumer

    SERVICES STRATEGY SENIOR MANAGER - CONSUMER Strategy, Growth, and Transformation | Enterprise Strategy and Growth Same job available in 43 locations Atlanta, Georgia, United States Austin, Texas,...

    onsite, Atlanta, GA, United States
    $198k – $392k/yrFull TimeSenior (5+ years)
  • Accenture

    Accenture

    a month ago

    Public service - higher education management consulting senior manager – transformation lead

    Accenture helps the world’s leading enterprises reinvent by building their digital core and unleashing the power of AI to create value at speed for organizations across industries. Our strategy is to...

    onsite, Albany, NY, United States
    $113k – $338k/yrFull TimeSenior (5+ years)
  • Accenture

    Accenture

    a month ago

    Public service - higher education management consulting manager

    Accenture helps the world’s leading enterprises reinvent by building their digital core and unleashing the power of AI to create value at speed for organizations across industries. Our strategy is to...

    onsite, Albany, NY, United States
    $94k – $294k/yrFull TimeLead / Manager
  • BNY Mellon

    BNY Mellon

    a month ago

    Senior vice president, client service executive manager

    We’re seeking a future team member for the role of Senior Vice President, Client Service Executive Manager to join our Client Service team. This role can be located in Boston or New York . In this...

    onsite, Boston, MA, United States
    Full TimeVP / C-level
  • Northeastern University

    Northeastern University

    a month ago

    Community service & civic engagement program & administrative operations manager

    About the Opportunity Job Summary Community Service & Civic Engagement (CSCE) is a part of Education Innovation in the Office of the Chancellor and plays an integral role in meaningfully engaging...

    onsite, Boston, MA, United States
    $60k – $85k/yrFull TimeLead / Manager

10,000,000+ more jobs available!