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  5. Onsite Service Manager jobs in Boston, Massachusetts, USA

Onsite Service Manager jobs in Boston, Massachusetts, USA

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  • Sun
    • 1:00 PM - 2:00 PM

      Senior Product Manager Interview

      Sarah Jenkins

    • 2:30 PM - 3:00 PM

      Initial Interview

      Alex Chen

  • Mon
    • 11:00 AM - 11:15 AM

      Product Manager Interview

      David G. (Hiring Manager)

    • 4:15 PM - 5:15 PM

      First Round Interview

      Sophie L.

  • Tue
    • 1:20 PM - 1:45 PM

      Introductory Interview

      Marta W.

    • 2:30 PM - 3:00 PM

      Kick-off Interview

      Daria (HR)

  • Wed
    • 1:00 PM - 1:45 PM

      Qualifying Interview

      James Miller

    • 5:30 PM - 6:00 PM

      Discovery Interview

      Chris V.

  • Thu
    • 2:30 PM - 3:00 PM

      First Interview

      Michael T.

    • 4:00 PM - 5:00 PM

      Interview

      Den

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Service Manager Jobs in Boston — On-Site Opportunities Await

Boston's growing service economy continues to fuel demand for skilled professionals ready to lead teams and streamline operations. We currently have 271 on-site openings for a service manager in this thriving Massachusetts hub, offering a chance to make a real impact from day one. Employers across the region are actively looking to hire a service manager who can balance customer satisfaction with operational efficiency.

The most sought-after candidates bring strong leadership abilities, excellent communication skills, and a proven track record in customer service or operations management. Familiarity with scheduling systems, budgeting, and staff coaching is highly valued, along with the ability to troubleshoot problems quickly and keep teams motivated. Employers also appreciate adaptability and a customer-first mindset, since service managers often serve as the bridge between frontline staff and upper management, ensuring smooth day-to-day performance.

On-site work remains the standard for this profession in Boston, as service managers must be present to oversee daily operations, coordinate staff, and interact directly with clients. The city's diverse economy, from healthcare to retail to hospitality, keeps hiring outlook strong, with new service manager vacancies opening regularly as businesses expand and modernize their operations. Local employers value professionals who understand the pace and expectations of a competitive urban market.

If you're ready to take the next step in your career, explore current service manager positions available through Global Work AI. Our platform connects motivated professionals with employers seeking dependable, experienced leaders. Take a moment to browse open roles and find the opportunity that matches your goals in Boston's dynamic service industry today.

Frequently Asked
Questions

Everything you need to know about
finding your next role
  • What is the typical salary for a service manager in Boston?

    In Boston, a service manager usually earns a salary that reflects the city’s higher cost of living and strong demand across healthcare, automotive, hospitality, and professional services. Most roles fall in the mid-$60,000s to low-$90,000s annually, with pay rising for larger teams, technical environments, or customer-facing operations. Bonuses, overtime eligibility, and benefits can also affect total compensation. For a more accurate view, compare current Boston postings and similar management roles in Massachusetts before setting expectations.
  • What skills and qualifications are needed for a service manager job?

    Employers in Boston typically look for a mix of leadership, customer service, scheduling, budgeting, and problem-solving skills. A service manager often needs experience with team supervision, performance coaching, conflict resolution, and service systems or CRM tools. Many employers prefer a bachelor’s degree in business, hospitality, operations, or a related field, though strong experience can sometimes offset formal education. Certifications in project management or industry-specific systems can help too, especially when you review local listings and compare requirements by sector.
  • What are the main responsibilities of a service manager in an on-site role in Boston?

    Day-to-day work usually centers on overseeing in-person operations, supporting staff, and keeping service standards consistent. In an on-site service manager role in Boston, that may include scheduling shifts, handling escalations, tracking quality, training employees, coordinating with other departments, and making sure customers or clients receive timely support. The job often requires walking the floor, responding quickly to issues, and balancing people management with operational goals. Reviewing Boston job descriptions can help you see how these duties vary by employer size and setting.
  • Is prior management experience required for a service manager position?

    Not always, but it is commonly preferred, especially for competitive jobs in Boston. Some employers will consider candidates with strong frontline experience, proven leadership on projects, or informal team lead responsibilities. Others expect direct people-management experience, particularly in larger organizations or regulated industries. If you are newer to supervision, highlight examples of coaching, scheduling, training, or resolving service issues. Comparing entry-level and mid-level openings can show where employers are open to transferable experience and where they want a more established background.
  • What industries in Boston hire service managers, and how do the duties differ by industry?

    Boston employers hire service managers in healthcare, hospitality, retail, automotive, education, facilities, and technology support. The core job stays similar, but the focus changes by setting. In healthcare, the role may emphasize compliance and patient experience; in hospitality, guest satisfaction and fast response matter most; in retail, inventory and floor operations often take priority. Technical or IT-related service manager jobs may center on tickets, uptime, and service-level targets. Checking industry-specific postings in Boston helps narrow which version fits your background best.
  • What does the hiring process usually look like for a service manager job in Boston?

    Hiring in Boston usually starts with an application review, followed by one or more interviews focused on leadership style, conflict handling, service metrics, and scheduling experience. Many employers also ask behavioral questions or present scenarios based on real workplace situations. For on-site roles, a site visit or meeting with a department lead is common, especially when the position involves hands-on team supervision. References, background checks, and proof of work eligibility may come later in the process. Looking at recent listings can help you prepare for the most common steps.
  • What career growth opportunities are available after working as a service manager?

    A service manager often builds a path toward operations manager, department director, customer experience lead, regional supervisor, or general manager roles. In Boston, growth can be especially strong in healthcare systems, hospitality groups, tech support centers, and multi-location service businesses. The role develops transferable skills in leadership, staffing, budgeting, and process improvement, which are valued across industries. Some professionals also move into training, quality assurance, or business operations. Reviewing adjacent roles can help you map a next step that matches your interests and experience.

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271 jobs found

  • D

    Dunkin East Boston Donuts

    Today

    Assistant manager

    onsite, Boston, MA, United States
    $36k – $38k/yrPart TimeNo Skills
  • D

    Dunkin Bennington St Donuts

    Today

    Assistant manager

    onsite, Boston, MA, United States
    $36k – $38k/yrPart TimeNo Skills
  • The Revolution Hotel

    The Revolution Hotel

    6 days ago

    Assistant guest service manager

    onsite, Boston, MA, United States
    Full TimeJunior (<2 years)
  • A

    AAA Auto Tech Inc

    7 days ago

    Automotive service manager

    onsite, Boston, MA, United States
    $80k – $120k/yrFull TimeLead / Manager
  • RSM

    RSM

    8 days ago

    Financial consulting manager - finance as a service

    onsite, Boston, MA, United States
    $95k – $192k/yrFull TimeLead / Manager
  • Hilton

    Hilton

    8 days ago

    Guest service manager - hampton inn boston seaport

    onsite, Boston, MA, United States
    Full TimeJunior (<2 years)
  • RSM US LLP

    RSM US LLP

    9 days ago

    Financial consulting manager - finance as a service

    onsite, Boston, MA, United States
    $95k – $192k/yrFull TimeLead / Manager
  • Accenture

    Accenture

    9 days ago

    Client service delivery senior manager – infrastructure

    onsite, Albany, NY, United States
    $123k – $302k/yrFull TimeSenior (5+ years)
  • Highgate Hotels

    Highgate Hotels

    13 days ago

    Guest experience manager

    onsite, Boston, MA, United States
    Full TimeJunior (<2 years)
  • CIBC

    CIBC

    13 days ago

    Client service manager

    onsite, Boston, MA, United States
    $80k – $95k/yrFull TimeSenior (5+ years)
  • Schindler Elevator

    Schindler Elevator

    14 days ago

    Job opportunities sales account manager - service

    onsite, Boston, MA, United States
    $90k – $113k/yrFull TimeMiddle (2-4 years)
  • The Atlas Hotel

    The Atlas Hotel

    14 days ago

    Guest experience manager

    onsite, Boston, MA, United States
    Full TimeJunior (<2 years)
  • Bank of America

    Bank of America

    15 days ago

    Service delivery manager(ghr) - skills and job architecture

    onsite, Boston, MA, United States
    $130k – $167k/yrFull TimeLead / Manager
  • Mass General Brigham

    Mass General Brigham

    16 days ago

    Manager, patient food service

    onsite, Boston, MA, United States
    $71k – $103k/yrFull TimeJunior (<2 years)
  • Aramark

    Aramark

    17 days ago

    Premium services manager

    onsite, Boston, MA, United States
    $65k – $75k/yrFull TimeJunior (<2 years)
  • Accenture

    Accenture

    20 days ago

    Modern it service management manager

    onsite, Albany, OR, United States
    $94k – $266k/yrFull TimeSenior (5+ years)
  • Boston Consulting Group

    Boston Consulting Group

    22 days ago

    Manager - bcg vantage - customer service

    onsite, Boston, MA, United States
    $126k – $132k/yrFull TimeLead / Manager
  • Victory Programs Inc

    Victory Programs Inc

    23 days ago

    Supportive services manager

    onsite, Boston, MA, United States
    $72k/yrFull TimeLead / Manager
  • InterSystems

    InterSystems

    24 days ago

    Senior manager, service reliability and customer operations

    onsite, Boston, MA, United States
    Full TimeSenior (5+ years)
  • CoralTree Hospitality

    CoralTree Hospitality

    a month ago

    Manager guest services

    onsite, Boston, MA, United States
    Full TimeJunior (<2 years)

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