Service Manager

Reporting To:

District Manager / Market Manager

Employment Classification:

Exempt

General Summary:

The Service Manager:

• Must be an inspirational leader who lives VIP’s mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by setting expectations such that VIP team members deliver an exceptional experience for every customer.
• Fulfills VIP’s vision where all VIP Professionals love their jobs because they are appreciated, well-prepared, enjoy serving others, and find personal success as a member of the VIP family.
• Creates a working environment aligned with VIP’s team culture that attracts and recognizes high-performing, career-minded people, encourages engagement from everyone, and fosters personal growth.
• Maintains a safe workplace and ensures compliance with all policies and federal, state and local regulations.

Essential Duties & Responsibilities:

1. Makes sure that workplace safety is Priority #1. Follows all safety policies, completes all safety-related training, locks out any unsafe equipment, and reports any unsafe conditions or actions to a member of Management.
2. Team Building: Build an Extraordinary Team that delivers a different and better customer experience to every customer.
3. Facility and Equipment Maintenance.
4. Procedural Compliance.
5. Additional Responsibilities (Performs other functions as required).

Performance Measurement:

Achieves all targeted levels of performance as outlined by leadership through various reports.

Standard Management Work Week:

• Schedule: The standard expectation is 5-day work and minimum 50 hours per week.
• Attendance: Arrive prior to each work shift, be ready to perform duties upon shift start time, and work all scheduled hours as directed by management team.

Required Qualifications:

1. Knowledge, Skills, and Abilities.
2. Minimum Educational and/or Experience Level.
3. Proven results Certificates, Licenses, and/or Registrations.

Essential Job Functions:

Work Environment: The work environment characteristics described here are representative of those associate encounters while performing the essential functions of the Service Manager job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Physical Demands: The physical demands described below are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.