Service Manager / Auto Service Writer

Gerald's Tires & Brakes | Charleston, SC

Join a fourth-generation, family-owned automotive company where people come first. Since 1975, Gerald's Tires & Brakes has grown from four locations and 12 employees into a thriving organization with seven locations and approximately 150 team members serving the Charleston area. As an independently owned and operated business, we've built our success on exceptional customer service, strong community values, and a commitment to developing our employees.

At Gerald's, we believe our people are our greatest asset. We pride ourselves on promoting from within, providing ongoing training, and creating a supportive, family-oriented culture where employees can build lasting careers. When you join our team, you're not just another employee, you're part of the Gerald's family.

If you're passionate about customer service, leadership, and the automotive industry, we'd love to speak with you.

Why Join Gerald's Tires & Brakes?

• Career Growth & Training
• Paid training opportunities
• Career path development program
• Extensive training resources
• Opportunities for promotion and advancement
• Strong commitment to promoting from within
• Supportive leadership dedicated to employee success and development
• Compensation & Benefits
• Competitive pay
• Choice of a 4-day or 5-day work week
• Health and dental premium sharing
• Retirement plan with company match
• Paid vacation and sick time
• Employee discounts
• No Sunday work
• Relocation assistance may be available for qualified candidates relocating to the Charleston area
• Work Environment
• Independently owned and family-operated business
• Fourth-generation automotive company with a long history of success
• Family-oriented, team-focused culture
• Stable and growing organization with seven locations throughout the Charleston area
• Supportive leadership and collaborative team environment
• Long-term career opportunities with room for advancement
• An organization that values and appreciates every team member

About the Role

As a Service Manager / Auto Service Writer, you'll be the trusted connection between our customers and technicians. You'll play a critical role in delivering an exceptional customer experience while helping ensure vehicles receive the highest quality service. This position is ideal for someone who enjoys building relationships, solving problems, and working in a fast-paced automotive environment.

Responsibilities

• Greet and assist customers with their vehicle service needs
• Accurately document vehicle concerns and prepare repair orders
• Communicate repair recommendations and service updates
• Coordinate workflow between customers and technicians
• Deliver outstanding customer service while building long-term customer relationships
• Help maintain Gerald's reputation for honesty, integrity, and quality workmanship
• Support daily shop operations and team success

Qualifications

• Valid driver's license with a clean driving record
• Previous automotive industry experience preferred
• Strong communication and customer service skills
• Professional demeanor and positive attitude
• Dependable and punctual
• Strong organizational and multitasking abilities
• Team-oriented mindset
• Commitment to delivering an exceptional customer experience

Schedule

Choice of a 4-day or 5-day work week

About Gerald's Tires & Brakes

For more than 50 years, Gerald's Tires & Brakes has provided reliable automotive service to customers throughout the Charleston area. Our team delivers everything from preventative maintenance and tire services to complex automotive repairs. We're proud to be recognized as one of Charleston's top places to work because we genuinely invest in our people. We believe in treating our employees like family, supporting their growth, recognizing their contributions, and providing opportunities for long-term success.

Apply Today

Ready to build a rewarding career with a growing company that values your contributions and invests in your future? Apply today. Our mobile-friendly application takes just minutes to complete.

Building Careers. Serving Customers. Growing Together.