Service delivery manager

METa Attrition backfill AR for Vijayakumar Dhandapani : 2000183881 (G10) TSR :

Service Delivery Manager (G10)

Billing status : Investment

Location : US – California, Menlo park area.

Key Responsibilities

• Lead and manage testing delivery across a large-scale organization of approximately 400+ team members, including Engineering, testers, test leads, managers, and supporting delivery teams.
• Serve as the single point of contact for service escalations, client feedback, reporting, metrics monitoring, delivery governance, and oversight of Deliverables.
• Establish and manage delivery governance, operating models, communication structures, escalation mechanisms, and performance-management practices.
• Manage multiple testing programs, workstreams, releases, and priorities within a fast-paced product organization.
• Ensure the quality, performance, timeliness, and completeness of Services and Deliverables.
• Own overall program success, including delivery outcomes, service quality, operational performance, client satisfaction, and continuous improvement.
• Monitor and report KPIs, SLAs, quality metrics, productivity, utilization, risks, dependencies, service health, and delivery performance.
• Ensure delivery is aligned with contractual commitments, outcome-based objectives, agreed acceptance criteria, milestones, and client expectations.