Service Center Technical Analyst – Power Transmission & Rotating Equipment

Location: Northwest Houston, TX

Employment Type: Full-Time

Work Arrangement: Onsite

Compensation: Competitive Salary + Bonus Opportunity

Benefits: Comprehensive Benefits Package

Travel: Occasional Travel as Required

Position Overview

We are seeking an experienced Service Center Technical Analyst to provide technical and commercial support for industrial power transmission equipment, rotating equipment, repair services, and replacement parts. This position will support the complete service center process, including equipment inspections, failure analysis, technical quotations, order processing, manufacturing documentation, and customer communication. The individual will serve as a primary liaison between outside sales, procurement, manufacturing, and operations to ensure customer requirements are accurately translated into repair and production activities.

The ideal candidate will have extensive experience with industrial mechanical equipment, strong technical troubleshooting capabilities, and proficiency with ERP systems, Bills of Material (BOMs), and manufacturing documentation.

Key Responsibilities

Technical Analysis & Equipment Support

• Provide technical product and application support to internal teams and external customers
• Perform visual inspections of incoming industrial equipment and mechanical components
• Conduct failure evaluations and root cause analysis to identify repair requirements
• Evaluate equipment conditions and recommend appropriate repair or replacement solutions
• Document inspection findings and complete required technical reports
• Support manufacturing and service center personnel with technical troubleshooting
• Apply knowledge of industrial gearboxes, rotating equipment, and mechanical power transmission systems

Technical Quotations & Sales Support

• Develop inspection and repair (I&R) quotations for incoming equipment
• Prepare quotations for replacement parts and enclosed drive equipment
• Collaborate with outside sales to determine customer requirements and appropriate technical solutions
• Review equipment specifications, inspection findings, and repair recommendations
• Ensure quotations accurately reflect technical requirements and proposed work
• Communicate technical information and repair recommendations to sales and operations teams

Manufacturing Documentation & Order Processing

• Develop and maintain Bills of Material (BOMs) for repair, parts, and enclosed drive orders
• Create manufacturing routers, assembly instructions, and testing documentation
• Prepare technical documentation required for production and equipment repair
• Create and maintain customer orders within the ERP system
• Manage incoming parts and equipment through the service center process
• Track order progress and maintain accurate production and order records
• Ensure manufacturing documentation accurately reflects customer specifications and repair requirements

Operations & Cross-Functional Coordination

• Serve as a technical liaison between outside sales, procurement, manufacturing, and operations
• Communicate customer requirements, technical specifications, and delivery expectations
• Monitor order status and provide timely updates to internal stakeholders
• Coordinate with manufacturing teams to resolve technical questions and production issues
• Support accurate and timely execution of repair and replacement parts orders
• Maintain detailed inspection, quotation, order, and technical documentation
• Collaborate with internal teams to improve service center efficiency and customer satisfaction

Continuous Improvement & Technical Support

• Identify opportunities to improve inspection, quotation, documentation, and order management processes
• Support continuous improvement initiatives within service center operations
• Assist with technical and operational projects as assigned
• Maintain accurate records and consistent documentation practices
• Contribute to improvements in service quality, efficiency, and overall operational performance

Required Qualifications

• High School Diploma or equivalent
• 7+ years of relevant experience in industrial equipment, mechanical systems, power transmission, equipment repair, manufacturing, or a related technical environment
• Strong mechanical aptitude and understanding of industrial equipment and components
• Experience evaluating mechanical equipment and identifying repair requirements
• Working knowledge of ERP systems
• Experience developing Bills of Material (BOMs), manufacturing routers, assembly instructions, or related technical documentation
• Ability to interpret technical specifications and communicate repair or manufacturing requirements
• Strong understanding of manufacturing and service center operations
• Intermediate proficiency with Microsoft Office 365, including Excel, Word, and Outlook
• Strong organizational and documentation skills
• Excellent written and verbal communication capabilities
• Ability to work independently and collaborate with cross-functional teams
• Willingness to travel occasionally as required

Preferred Qualifications

• Bachelor's degree in Mechanical Engineering or a related technical discipline
• Experience with industrial gearboxes, rotating equipment, or mechanical power transmission systems
• Experience supporting industrial equipment inspection and repair operations
• Experience performing mechanical failure analysis and troubleshooting
• Epicor ERP experience
• Experience developing technical quotations for equipment repairs, replacement parts, or enclosed drives
• Experience supporting outside sales, technical sales, or customer service operations
• Experience creating detailed manufacturing and testing instructions
• Familiarity with industrial equipment manufacturing and repair processes
• Experience coordinating directly with procurement, manufacturing, and operations teams

Candidate Must-Haves

• 7+ years of industrial equipment, mechanical systems, manufacturing, or related technical experience
• Strong mechanical aptitude
• Experience evaluating industrial equipment and mechanical components
• Working knowledge of ERP systems
• Experience with BOMs, manufacturing routers, or technical production documentation
• Ability to understand and communicate technical specifications and repair requirements
• Experience supporting manufacturing, equipment repair, or industrial service operations
• Strong attention to detail and documentation accuracy
• Excellent communication and cross-functional coordination skills
• Ability to work full-time onsite in Northwest Houston, TX