Service and parts manager

SERVICE MANAGER

We are currently seeking a dynamic and experienced Service Manager to lead our Service and Parts department. The ideal candidate will possess strong leadership skills, a deep understanding of powersport products, and a track record of delivering outstanding service. The Service Manager will play a key role in ensuring the smooth operation of our service and parts departments and maintaining our reputation for excellence.

Key Responsibilities:

• Lead and manage the service department, including technicians, service advisors, and support staff.
• Oversee the scheduling of service appointments and ensure timely completion of all repairs and maintenance tasks.
• Maintain high standards of quality and workmanship, adhering to manufacturer guidelines and industry best practices.
• Monitor key performance metrics such as productivity, service turnaround time, and customer satisfaction, and implement strategies to drive continuous improvement.
• Order parts as needed based on customer and service requirements and ensure on hand accuracy.
• Ensure compliance with all safety regulations and protocols to maintain a safe working environment.
• Foster a positive work environment that promotes teamwork, professionalism, and accountability.
• Develop and maintain strong relationships with customers, addressing their needs and concerns in a timely and professional manner.
• Collaborate with other departments, such as sales and rentals, to optimize overall dealership performance and customer experience.
• Manage inventory levels and procurement of parts and supplies to support service operations.
• Stay updated on industry trends, new technologies, trainings and manufacturer updates to continuously improve service operations.
• Provide regular reports and updates to senior management on departmental performance, goals, and initiatives.

Qualifications:

• Strong leadership and management skills, with a proven ability to lead and inspire a team.
• Excellent communication and interpersonal skills, with a customer-centric approach.
• Technical knowledge of heavy machinery including skidsteers, loaders, tractors, excavators.
• Ability to prioritize tasks, manages multiple priorities, and thrives in a fast-paced environment.