Service advisor

Job Details:

Job Location: Davis - Davis, CA

Position Type: Full Time

Education Level: High School

Salary Range: $16.90 - $16.90 Base+Commission/month

Travel Percentage: None

Job Shift: Any

La Mesa RV is a family owned and operated company, founded in 1972. Our original location was in La Mesa, California. We have recently relocated to Phoenix, AZ. Our business philosophy is: Customers and Employees are the most important people in the world. Putting this belief into practice has enabled James K, our founder to guide LMRV on a path of growth and prosperity. LMRV has grown over the years to become one of the largest multi-location RV dealerships in the world and is recognized as a leader in the industry. Apply to LMRV!! We offer a lot of room to grow internally!

LMRV is currently hiring for a Service Advisor for our growing team. The ideal candidate is sales focused with excellent communication skills and a strong customer focus.

SUMMARY:

First line service sales representative. Sells and schedules needed service work in the service department and handles disposition of problems/concerns.

Qualifications:

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Greets customers in a timely, friendly manner and obtains vehicle information.
• Interacts with customers to determine their reasons for seeking service, and based on such interactions, writes up customers vehicle problems accurately and clearly on a repair order.
• Test drives the RV with the customer as needed to confirm the problem or refers to test technician.
• Refers to service history, inspects vehicle, and recommends additional needed service.
• Advises customers on the care of their RV and the value of maintaining their vehicles in accordance with the manufacturers specifications.
• Perform a walk around to inspect coaches for damage at time of check in.
• Provides a complete and accurate written cost estimate for labor and parts.
• Establishes promised time; checks with dispatcher, if applicable.
• Establishes customers method of payment; obtains credit approval, if necessary.
• Checks on progress of repair throughout the day; contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
• Explains completed work and all charges to customers.
• Implements a quality control process to eliminate comebacks.
• Contacts new buyer once due bill is received.
• Schedules orientations and makes sure unit is ready on time.
• Handles telephone inquiries regarding appointments and work in progress.
• Inspects all RVs for physical damage prior to customer leaving.

REQUIREMENTS:

• Pre-employment screenings including background and drug test
• Maintains high customer satisfaction standards- above 90%.
• Strong sales minded individual
• Highly organized
• Strong typing skills
• Excellent customer service and communication skills

If you are looking for a role within a GROWING industry and a company that offers a family focused, FUN corporate culture, competitive pay, healthcare coverage, 401K, PTO, and so much more then APPLY TODAY to learn more!! Come join our FAMILY - where our core values are: Fun, Attitude, Make their day, Integrity, Listen and quality.

Please take a look at our website: https://www.lamesarv.com/