Service Administrator

Department: Home Technology

Employment Type: Full Time

Location: HQ

Reporting To: Randall Lopez

Compensation: $18.00 / hour

Description

In Charge Electrical Services, one of the largest residential electrical construction companies in Texas with branch locations in Austin (Round Rock), Dallas/Fort Worth, San Antonio, Dripping Springs, Temple, and Houston, is currently hiring to expand its Smart Home Technology Service Department.

Founded in 2007, In Charge began with just 3 employees and has grown to over 500. We work with the nation's largest home builders and pride ourselves on the quality and consistency of our construction work and on post-sale homeowner service. Our employees, the reason for our continued success, are the best in the business. We offer competitive pay. Most importantly, In Charge is growing quickly and promotes from within.

Service Administrator for Home Technology Department

This position will focus primarily on contract management for security and maintenance programs as well as Service Order (SO) creation. This position will work with the branches and warranty departments on SO creations as well as the billing department and assist with collecting dollars and closing Work Orders. This position will be primarily responsible for case entries and follow up accordingly to ensure those SO’s are resolved.

Key Responsibilities

• Manage contracts related to security and maintenance programs
• Create Service Orders in coordination with branches, warranty departments, and billing department
• Assist in closing Work Orders
• Follow up on Service Orders to ensure timely resolution
• Coordinate with various departments to ensure smooth contract management and service delivery
• Maintain accurate records and documentation related to contracts, Service Orders, and billing
• Communicate and collaborate effectively with internal teams and external stakeholders
• Prepare miscellaneous job-related duties as assigned

Job Requirements

Hiring preference is given to those with solid experience in the related field

• Must be able to read documents, printouts, reports, computer screens and other written communications
• Must be able to write, type and use phone system
• Willing to undergo a pre-employment criminal, driving and drug screen
• Superb organizational and time management abilities

Required Education:

High school diploma or equivalent

Benefits

• Health, Vision and Dental plans
• Life, Critical Care, ST Disability and Hospital Indemnity Insurance available.
• Paid holidays and vacation that increases with tenure
• Company holiday party and regular branch celebrations
• 401k plan with Employer match
• We promote from within