Company Description

It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in robotic-assisted surgery and minimally invasive care, our technologies—like the da Vinci surgical system and Ion—have transformed how care is delivered for millions of patients worldwide.

We’re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world.

The problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful—because every improvement we make has the potential to change a life.

If you’re ready to contribute to something bigger than yourself and help transform the future of healthcare, you’ll find your purpose here.

Job Description

Primary Function of Position

Services Technical Publications provides the foundation for every procedure performed on Intuitive's advanced medical devices by the global Field Service team. Our content is authored in DITA and delivered through guided workflows, which progressively discloses content for field service technicians install, maintain, and repair Intuitive systems.

In this role, you will combine expert editing skills with strategic thinking to develop and implement a comprehensive quality metrics program. You will work directly with technical writers, product teams, and stakeholders to ensure that hardware and software documentation meets our highest standards for clarity, accuracy, consistency, and usability within guided, step-by-step workflows.

As an individual contributor with significant influence and authority, your success will be measured by your ability to drive quality improvements and positive outcomes through collaboration, coaching, and strategic program development—not through direct management, but through leadership and expertise.

Essential Job Duties

• Edit hardware and software technical documentation for clarity, accuracy, consistency, voice, tone, and usability. Champion minimalist, task-based writing principles to ensure content serves the immediate needs of field service technicians.
• Make edits directly in IXIA, our component content management system, collaborating with technical writers and subject matter experts through the review workflow to implement changes efficiently.
• Develop and own a quality metrics program that establishes baselines, identifies improvement opportunities, and measures impact.
• Design and implement best practices for technical content quality.
• Lead training and coaching initiatives.
• Configure and integrate content quality tools (Acrolinx, Congree, Grammarly, or similar) into the publication workflow.
• Collaborate with cross-functional teams—including product, UX, localization, and publishing—to align on quality standards and resolve editorial challenges.

Qualifications

Required Skills and Experience

• Bachelor’s degree or equivalent
• 7+ years of professional editing experience in technical communications, with demonstrated expertise editing DITA-authored content for both hardware and software products.
• Deep expertise in minimalist and task-based, topic-based authoring approaches.
• Proficiency with IXIA or similar component content management systems (CCMS).
• Experience developing or implementing editorial guidelines, style guides, or content quality standards.
• Proficiency with quality assurance tools such as Acrolinx, Congree, Grammarly, or equivalent.
• Proven ability to communicate clearly and concisely, both in written and spoken formats.
• Experience working with metrics, data collection, or quality measurement.
• Ability to influence and drive outcomes without direct authority.

Preferred Skills and Experience

• Experience with medical device, surgical instrument, or other regulated/high-stakes technical documentation.
• Familiarity with content management systems, publishing workflows, or localization processes.
• Experience training or coaching other writers or editors.
• Understanding of how DITA-authored content serves guided workflows with progressive disclosure.

Additional Information

Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19. Details can vary by role.

Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

Mandatory Notices

U.S. Export Controls Disclaimer: In accordance with the U.S. Export Administration Regulations (15 CFR §743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees who are nationals from countries currently on embargo or sanctions status.

This position may be filled at a different job level than listed here depending on business need and/or on the selected candidate’s experience, knowledge and skills.

Compensation

Compensation will be based primarily on the job level at which the role is filled and the candidate’s qualifications, consistent with applicable law.

Shift: Day

Max. Salary Region 2: 180500 USD

Max. Salary Region 1: 212400 USD

Min. Salary Region 1: 147600 USD

Min. Salary Region 2: 125500 USD